Rip-Off Practices Targeted – You Can Help


While we might not be used to the government doing much for us, it looks like things are going to change for the good on one front at least.

A new consultation is seeking to tackle excessive charges in the travel industry, from outlawing 0871-style premium numbers to outlawing opt-out boxes which automatically sign you up to costly ancillary services and products.

And the government is even asking you to get involved, by giving you the chance to give your own feedback on the Consumer Rights Directive by November 1, 2012.

Sadly, the consultation does not cover excessive fees charged by websites for using a credit or debit card to pay, but the government has pledged to tackle this in a separate consultation.

As consumer affairs minister Norman Lamb said: “Many people will have been ripped off at some point by hidden online charges while booking a holiday, premium rate helplines when returning a purchase or disproportionate and often unexpected charges for paying with credit or debit cards.

“The Consumer Rights Directive will put an end to certain bad business practices and help consumers make well-informed decisions when buying products or services.”

To have your say on the consultation, click here.




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