I'm a bit concerned.
I have booked an 'all inclusive' holiday abroad with Thomas Cook going next Wednesday for a week but on reading reviews on their website from other travellers who have gone to the same hotel, which is an all inclusive only hotel with Thomas Cook and not half board, they say they have had to pay for services when they get there! Surprisingly I can find no response from Thomas Cook to these reviews. These services include wi-fi (in different areas of the hotel), use of the fridge (not the items in them, the actual fridge itself!), use of safe in the room, use of towels by the pool, bottled water and replenishment items in the fridge!
Surely, this isn't right?! If it's all inclusive you shouldn't have to pay for anything at the hotel otherwise Thomas Cook's claim that the holiday is all inclusive would be a Trade Descriptions Act issue, surely?
I've only ever been on one all inclusive holiday before, with Sandals when I got married in Jamaica and I didn't have to pay for any of the above services then.
I have emailed Thomas Cook about this but I don't know if I will get a response before I go. So has anyone else come up against this with Thomas Cook and if so what happened? Did you have to pay and then get reimbursed?
It could be that guests with TC have a different arrangement with the hotel and these things are included. But check online x
l have checked the 'all inclusive' list on the TC website and everything is mentioned as being included apart from there being no mention at all of the use of a safe (which l would have assumed is an essential). Soft drinks are mentioned which I would expect to include bottled water. My issue is that despite this list from TC, recent holiday makers who have stayed at this hotel say this simply isn't the case and they have been charged sometimes non refundable deposits for the above items. It's one thing the tour operator saying you don't have to pay for it but another when the hotel itself charges for it.
Still waiting on a response from TC, have emailed different department today.
Never had to pay for water,bottled or otherwise in an AI.
I can remember one AI in the Carib. which charged up front for beach towels but refunded the charge on returning the towels/towel cards. When I queried with the management it was because so many guests had been taking them home with them !!!
To be fair Sandals is an upper market brand, so to compare an AI in Protaras with it??
PREMIUM ALL INCLUSIVEAll Inclusive includes Breakfast, Lunch, Dinner and Snacks in between, unlimited local alcoholic and non-alcoholic drinks, ice creams and coffee/tea from 10:00 till 00:00 hours. Premium All Inclusive includes Breakfast, Lunch, Dinner, Snacks in between, unlimited local alcoholic & non alcoholic beverages, coffee, tea ice cream between 10:00 till 00:00 hours, safe box in room, Wi-Fi in public areas and visits to each of the a la carte restaurants once per week.
Here's their email address:-
Glynis HT Admin
What's included in the All Inclusive package?
- Buffet restaurant serving breakfast, lunch and dinner including a weekly theme night
- One free visit per week to Sofa Sofa à la carte restaurant and lounge (May-Oct, reservation required)
- Drinks 10am-midnight including a selection of local cocktails
- Snacks and ice cream are served at selected times throughout the day
- A variety of daytime sports, games and activities including aquaerobics and tennis
- Evening entertainment programme including shows, bingo and quizzes
- FOOD & DRINK
- Buffet restaurants
- Sofa Sofa à la carte restaurant (May-Oct)
- Poolside bar
- Café bar
- Lobby bar
- SWIM & SUN
- Outdoor swimming pool with sun terraces
- Kids' pool
- Sunloungers and parasols
- Pool/beach towels
- SPORT & RELAXATION
- Games area
- One free visit per week to the sauna and whirlpool
- JUST FOR KIDS
- EVERYTHING ELSE
- Lounge area
- Planned visits by our reps at least twice per week
- PAYABLE LOCALLY
Thank you. I have seen all this but my issue is the fact that other Thomas Cook customers who have stayed at this hotel recently are saying they have had to pay for some of the above whilst TC are advertising it as all included in the price of the holiday. So technically it's not all inclusive.
And clearly, there is a problem here because Thomas Cook still haven't replied to my email asking them to clarify the situation others have reported in their reviews.
Yes it is a Thomas Cook holiday but I struggle to find it (as a general enquiry) on their website as well.
Post a Reply
Please sign in or register an account to reply to this post.