I accept all you say Ã¢â‚¬â€œ for the record I travel world wide for a living I know what works and what is acceptable
I said to my agent if it was Thomas Cook I do not want to travel with them at the time of booking after a charter flight from hell to the Caribbean on another cruise.
I was told it possible would be First Choice or Thomson; I also booked from Birmingham this was changed by P&O, unilaterally to Manchester, with tuff if you do not like it. Ã¢â‚¬Å“Not sorry it was out of our controlÃ¢â‚¬Â that has cost us another Ã‚Â£200, we then are told if you want to sit together pay us Ã‚Â£12 per person per flight, when we were told Premium passengers are pre seated, it is impossible to book a seat even or agent tried and they agreed.
Get really into the small print they give 23kg for a 28 day cruise and 5kg hand baggage, with a size 10cm less then any other carrier.
I asked the question of the MD would you cruise with that allowance for 28 days?
I also asked would you dare sell this to a USA customer.
I was even told itÃ¢â‚¬â„¢s only the Ventura so we cut formal nights you do not need so much stuff
(See comments on the chav Cruise) and "you can wash yor cloths on board" it says it all the flight depatment id very unhelpful and arogant
P&O charge more for less service on Premium flights than the airline advertise surly itÃ¢â‚¬â„¢s a quality issue?
Their cruises (Carnival lines) are great how they get you to the ship then off it also good,
In the travel business Charter flights are hated by the crews -- its mass misery transport not regarded as part of the Holiday
The Charter flight just drags down the quality of the product
My last Cruise was to NZ and Oz flights by Emirates Business class, I can afford to pay but I am told I cant itÃ¢â‚¬â„¢s a package end of story
My Daughter and grand kids are on the Ship so we are locked in for Christmas
I know we will have a good time however on board, if things are to improve the customer must say whatÃ¢â‚¬â„¢s wrong
Flying is like child birth when its over you forget (so I am told) so one time customers do not complain
I know 6 other people who did not book on the Ventura in February when the flight small print was pointed out, Royal CaribbeanÃ¢â‚¬â„¢s gain I certainly will nt be booking with P&O if a charter is involved - they will be losing one very good customer.