Hi, home this past Sunday from the Dom rep booked via first choice, have never complained about a resort before now, all be it not the fault of the resort but Thomson/first choice for misinformation. Here is the email I have sent:
2 week holiday, resort package gives use of all 3 resorts amenities, palace bavaro and punta Cana, perfect for us as a shallow waterpark in palace section, my 12 year old doesn't swim. A note posted under our door stating that first choice would have made us aware before travel of pool closure restaraunt closures etc. No notification was given, not even a chance to change hotel etc. Waterpark pool closed, completely emptied actually, 1 of the buffet restaurants was closed, also the beach bar and food facilities nearest to us closed down, not just closed down it was dismantled to a concrete slab, again no notification apart from the not under door the night before from the hotel advising of the closures and stating that first choice/Thomson made their customers aware, you didn't. I did not pay nearly 6000 for a holiday not to have full use of the facilities I paid for. As stated waterpark pool a bonus for us as my one daughter does not swim. Also don't appreciate lying on the beach listening to banging and drilling etc, again prior notice from yourselves possibly would have given us an option to switch accommodation. Not the fault of hotel staff, this is a holiday sold to us by yourselves. I am looking to be fairly compensated for the disruption to my families holiday and would appreciate correspondence as to why we were not informed. Photographs video footage and a copy of the letter posted under my door available on request.
Can anyone advise on what my chances are of being fairly compensated. Never claimed for anything like this before apart from 1 flight delay, thus holiday cost a lot of money and we were not informed of anything. Thanks.