Started by phoning and saying flights had been put up...i see a pattern here?
Then they booked the wrong holiday!!!
Then they over charged me!!!
Then i emailed about 6 times to get it sorted out with NO REPLY.
Phoned the company but could not get through...was on hold for 35min twice!! and hung up on twice when i started to complaine!! it costs 10p a min.
Then i asked to be called back but no one has done- AT ALL- even though i had emails saying they would call me.
I have had email communication with someone called XXXX XXXXX who has been completly useless. I have no idea if we will be going on holiday on monday as every question i have asked has been ignored!
ONCE AGAIN I WARN YOU DO NOT USE HOLIDAY GEMS!!!!
Personal names removed