Monarch Airlines has ceased trading with immediate effect, leaving 110,000 customers overseas and in the region of 300,000 future bookings cancelled.
Government has asked CAA to charter more than 30 aircraft to bring back to the UK Monarch Airlines customers currently overseas
Monarch customers in the UK and yet to travel: don't go to the airport. There will be no more Monarch flights
Monarch customers abroad: everyone due to fly in the next fortnight will be brought back to the UK at no cost to them. There is no need to cut short your stay
All affected customers should check new website monarch.caa.co.uk for more information
All future Monarch Airlines bookings, including flights and holidays, have now been cancelled following a decision by the company's board to stop trading.
This is the UK's largest ever airline to enter administration. As all of Monarch's flights due to depart from the UK have now been cancelled, customers should not go to their UK airport. Affected customers still in the UK should check monarch.caa.co.uk for further information.
Due to the unprecedented number of UK consumers currently overseas who are affected by this airline administration, the CAA and Government are securing a fleet of more than 30 aircraft, flying to more than 30 airports, to bring 110,000 people back to the UK at no cost to them. This is the equivalent of operating, at very short notice, one of the UK's largest airlines.
The CAA has a dedicated website monarch.caa.co.uk, which is the best source of advice and information for affected customers, and a 24 hour helpline (0300 303 2800 from in the UK and Ireland, and +44 1753 330330 from overseas) to provide additional assistance.
Customers currently overseas should check monarch.caa.co.uk for confirmation of their new flight details which will be available as soon as possible in advance of their original departure time. This website will be frequently updated with the latest information.
Customers currently overseas shouldn't go to the airport unless their flight back to the UK has been confirmed on monarch.caa.co.uk
I have a future booking and have not travelled yetInformation for Monarch customers who have yet to travel
Customers We are sorry to inform you that as of 2 October 2017 all holidays and flights booked with Monarch Airlines and Monarch Holidays are now cancelled and customers should not go to the airport.
This includes the following companies and trading names:
Monarch Airlines Ltd
Monarch Holidays Ltd (ATOL Number 2275)
First Aviation Ltd (ATOL Number 488 previously trading as Monarch Airlines
Avro Ltd (ATOL Number 1939)
Please follow the advice below on claiming a refund for your booking.
Flights booked directly with Monarch Airlines from 15 December 2016 onward
Customers with these bookings are not ATOL protected and are not entitled to make a claim to the CAA. You are advised to contact your card issuer, insurer or PayPal for advice on how to claim a refund.
Flights booked on or before 14 December 2016 directly with First Aviation Ltd trading as Monarch Airlines
If your flight was booked with Monarch Airlines on or before 14 December 2016 and you received an ATOL Certificate stating that your flight is protected with First Aviation, you are ATOL protected. We are making arrangements for refunds to be made as soon as possible to these UK customers.
We will be providing more information on how you should claim shortly. You will be able to submit a claim when we make the Monarch claim form available. Please do not submit a claim until advised to do so.Bookings made directly with Monarch Airlines from 15 December 2016 onward are not protected by ATOL. For further information please read how do I know if I am ATOL protected.
Holidays booked directly with Monarch Holidays
Customers booked directly with Monarch Holidays are ATOL protected and will have received an ATOL Certificate when they made their booking. We are making arrangements for refunds to be made on these bookings as soon as possible, and we aim to complete this by the end of 2017 at the latest. We will be providing more information on how you should claim shortly. You will be able to submit a claim when we make the Monarch claim form available. Please do not submit a claim until you are advised to do so.
Monarch flights and Monarch Holidays booked through another travel company or travel agentIf you booked a flight or holiday with another travel company or travel agent you should contact them directly about your arrangements. They will be responsible for arranging a new flight or providing a refund for your booking. Please do not submit a claim to the CAA.