Holiday Complaints

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Great prices but ... I booked the holiday for myself and friend of mine long time ago. His wife is sick now so he have to cancel it so I found
other friend to travel with me. I must ring them(lowcostholidays) to
change the name. Talk to one of the friendly lady what told me " I have
to pay €100 each way plus €35 to change the name at the hotel". Are you
joking me??? I am working for the past 11 years in hotels around Galway
and actually shocked me that I heard Now. That's €235 to change the
name. There's no way my friend's. I called to Aer Lingus and change the
name for €100 and the hotel? I 'll change it for free when I arrive at
the hotel. To be on list I gonna looking for holiday's anywhere else
from now. This is robbing
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I cannot believe that they have done this to so many innocent holidaymakers. We have tried to find out as much info as possible..it's a bit of a waiting game now :-(

Found a site that has lots of useful info on: LowCostHolidays

Lets hope they sort something out!! But what do you think??? grrrr
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Feel most sorry for those who didn't even know that part of their booking was with Lo cost via one of their subsidiaries ie Lo cost beds - the travel forums are full of stories of people who have booked via the likes of Travel Republic and have now found that their hotel was sourced thru Lo cost beds - They have flights but no transfers or hotel in many cases.
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