-
Edited by
Fiona
2017-10-14 09:11:53
Hi Denise
It's annoying when this happens.
Were you given the option to cancel?
When you say you were refunded- did that include a day less at the hotel only? You obviously need also to get a refund for the change of room category.
You need to check your T&Cs. I did have a look and think you also need a pretty miserly compensation of £10 per person.( but may have clicked on the wrong one)
It's annoying when this happens.
Were you given the option to cancel?
When you say you were refunded- did that include a day less at the hotel only? You obviously need also to get a refund for the change of room category.
You need to check your T&Cs. I did have a look and think you also need a pretty miserly compensation of £10 per person.( but may have clicked on the wrong one)
Meant to say- 
Thanks fiercely Fiona I will look a bit later and lstvu know. I think the refund was for the room difference .
I was assuming you had a day less but did they just move the whole holiday on by a day?
Yes we were due to fly sat 6th Jan moved to sun 7th bit they say the room is not available but i can't see that one day makes any difference as we asked for that room 15 months ago when we booked it.
Which hotel is it? Have you tried a dummy booking to see if you can find availability? Also perhaps its not available for the day at the end of the holiday? Try phoning and asking if that is the case, and you wouldn't mind moving for that day
Hi Denise 👍 I'd be disappointed too if they removed my sea view room. It'd be one of my first choices the view.
Which hotel is it? Have you tried looking on their website to see if a sea view room is available?
Which hotel is it? Have you tried looking on their website to see if a sea view room is available?
It's hotel lo s gigantis in Tenerife. I've googled and nothing available for that w weeks. Which makes me think it's over booked.
Is it the Tui Sensimar Los Gigantes?
Yes that's correct. It's a lovely place
I've tried the hotel's website & Expedia for 7th January for 14 nights & as you say there's no availability. Looks like the hotel is full. I suppose on a more positive note you didn't end up being moved to another hotel which often happens.
Okay the best way to book a flight online as well with cheap prices there's a website Voyages Booth it is one of the fastest growing and trusted online flight booking agency. Travelers can book their trips from any corner of the globe through the website or over the phone. By comparing multiple airlines travel experts gives the best cheapest flight tickets.
Post a Reply
Please sign in or register an account to reply to this post.
Similar Topics
-
Is a change of flight a major change?
Posted by rachie-m in Holiday Complaints
-
Flight cancelled
Posted by Colinraymond in Holiday Complaints
-
Cancelled Flight.
Posted by torx in Flight Only / Airline and Airports
-
flight cancelled
Posted by becci in Turkey Discussion Forum
-
Cancelled flight
Posted by rainbow11 in Holiday Complaints