I booked a holiday to Cyprus with Thomas Cook on Fri 13th Feb 09 online and I had to pay a deposit of Ãƒâ€šÃ‚Â£82 (the total cost of the holiday is Ãƒâ€šÃ‚Â£1700 and the date we fly out is Wed 9th Sept 09). I found out on Tue 17th Feb 09 that my wife is pregnant and I contacted Thomas Cook to advise we could not go and would like to cancel. They are now telling me that I have to pay another Ãƒâ€šÃ‚Â£160 to cover the deposit.
1. I was not told it was a low deposit
2. Should I not be covered under the Distance Selling Regulations which states a service can be cancelled seven working days from the day after that on which the consumer agrees to go ahead with the contract.
We are able to show proof from the G.P that my wife is just pregnant. And I am willing to lose the Ãƒâ€šÃ‚Â£82 deposit, I just don't think it is fair to have to pay another Ãƒâ€šÃ‚Â£160 to them!
Any ideas on what I can do?