I also think it's helpful to be upfront and tell them what you want and think is fair, ie full refund, partial refund, contribution to a holiday next year with them, if you are willing to give them another chance, or just a letter of apology and acknowledgement of what went wrong etc
Emails, especially ones detailing complaints seem to get mysteriously deleted and I am not sure if they have as much credibility when you got to court as a letter. Assuming it comes to that.
If you have any hard evidence, photos, videos, tickets, invoices etc that are part of your 'case' dont let go of the originals
Good Luck, Doe
I have sent a letter to them via post, signed for.
Not heard from them yet, but hope to soon.
Thank you for your advice.
I have contacted TC numerous times, including via recorded delivery before my holiday (May 5th) and on my return. I have not heard a thing!
My complaint and subsequent claim for compensation is now in the hands of Ros Fernihough. If I were you; don't waste any time or money on calls, emails, faxes etc. Just send one recorded letter giving them 14 days from receiving it to respond and then contact Ros.
Thank you for your reply
I am still waiting for a reply from TC
Have you had any luck with Ros?
Best bet is recorded delivery by post. Keep a copy of everything you send and dates you send correspondence to them.
the email address for the directors office of thomsas cook is firstname.lastname@example.org i hope this helps
Many thanks for that email address. Some years ago we had a problem which the rep would not acknowledge. I sent an email to customer services and it was sorted within 24 hours. The one you have given looks a better one.
It is always worth taking it with you just in case.
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