Today I went to buy ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£100 of Euros to keep me going when I arrive in Tenerife until I can change my money at a better rate over there.
As the Co-op travel and Thomas Cook are virtually next door to each other I looked first in their windows to check the rate. The Co-op was showing (or so I thought) 1.42E to the ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£ whilst Thomas Cook had no rate showing, so I went in the Co-op - for some reason the foreign currency counter was closed and assistant said cashier would be 5-10 mins, so instead of waiting I went into Thomas Cooks.
I was amazed when cashier said their rate was 1.35E - I said How come, as it was ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£1.42 next door? The cashier then looked at a list on the wall at her side and said "the highest on offer today is 1.41E to the ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£ so I will match that rate"!!
So, presumably if I hadnt already twigged what the going rate was she would have fobbed me off at 1.35? I consider that rather dis-honest!
The final straw was when she said she would round it up to 150Euros for ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£110. I said no I didnt want to do that, so she sold me 145Euros for ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£102.84.
On the receipt she has shown it as a discount of ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£4.57. so if I had spent ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£1000 with them it would have been a saving of over ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£45 from their quoted rate to what they actually gave it me for just because I complained.
Not happy with Thomas Cooks way of doing business.