Holiday Complaints

Do you have a holiday complaint? For help and advice post in here.
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Oh Dear! Given that you should not have authorised the transaction over the phone on your Dad's behalf and they shouldn't have accepted your say so but should have made sure that they did speak to the cardholder, the best bet now might be for your Dad to take this up with the credit card issuer through the 'chargeback' regulations.

SM
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