Holiday Complaints

Do you have a holiday complaint? For help and advice post in here.
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Welcome to Holiday Truths and sorry to hear that you didn't get the holiday you had hoped for..

Loveholidays' T&Cs make it clear that they only act as an agent and your contract for the accommodation is with Medhotels as is usually the case with online TAs. So you will need to pursue this with them. Did you contact Medhotels whilst you were in resort? If not they might cut up rough that they were not given the opportunity to put this situation right at the time. Your orignal email/paperwork from Loveholidays should direct you to Medhotels T&Cs so that you can check what they say about how complaints should be made known to them etc.

SM
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Oh the joys of OTAs !!! :duh and the wonderful agents who are " only just agents " ;)
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Did you contact Med Hotels at the time? If not you will find trying to get compensation even more difficult. They should have been given every opportunity to try to put things right. Their contact and emergency number would have been on your paperwork.
You need to write to Med Hotels about it, but if you didn't involve them at the time and just decided to move yourselves, trying to get compensation isn't going to be easy.
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Just to advise regarding the above problem.
We took legal action against both Hays Travel and Thomas Cook, who were the holding companies concerned. The result was Hays Travel on behalf of loveholidays.com repaid all our additional expenses and court costs before it even went to court in full.
They paid in full and final settlement without prejudice.
So don't be afraid of the big boys :)
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