EDIT: Transferred from UK forum in the hope of a better response
David HT Mod
If you google directholidayhomes you will find owners accomodation at various sites.
All the best in your choice of holiday.
We found the accommodation dirty, the carpets and furnishings had seen better days, and duvet and pillows clearly had not been changed during the season. Overall the smell of the past occupants was quite appalling.
During our stay it became obvious that the tackle and bait lockers had not been used by others as there were hatchings of fly and bluebottle.
On the first Friday we had to take measures to make life liveable.
Fishing was my prime reason for picking this site. I was advised that 2 lakes would be closed due to "festivals" being run during our stay.
The reality was that 2 lakes were closed PLUS 2 others including the main pleasure lake. Add to this that another lake was sold off to other users during the weekend and that 2 lakes on the complex were "specimen" lakes and subject to extra cost and minimum tackle requirements. So the promises of 13 lakes to chose from was quickly eroded to a few lakes with poor access meaning my wife (with limited mobility) was unable to accompany me on my fishing sessions.
Hoseasons staff claimed not to know about these restrictions and no warnings were given on the web site at the time of booking.
I found my complaint to the site staff and to Hoseasons was treated with complete indifference. Hiding behind the small print, I was advised to send in a letter of complaint after my holiday was over.
Both companies showed very poor customer care.
To sum up:
I wish that I had looked at the site comments on tripadvisor before I booked my holiday. That way I may have saved myself the pain and stress caused by such an appalling holiday
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