Tour Operators and Travel Agents

Discussions regarding Tour Operators and Travel Agents
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hi kath-ht.admin. thanks very much we have found this website really helpful, and have recommended it to others.regards john :cheers
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Well done. Sounds like it was a nightmare. So glad you finally got it sorted, it beggars belief that credit card companys claim not to know about Section c 75. After all it doesn't just apply to holidays. I kind of assumed they would have a seperate office just to deal with this type of claim and they would be specialists in their field.
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hi doepsmic to be fair to the credit card company,if the dispute was just about a claim using a credit card it is normally straightforward, our problem was that we payed the deposit for our holiday with our cc and the balance with a cheque. this is where the problem begins, because the cc company only deals with the plastic side, not the cheque side of the buisness.there was not even any claims paperwork ,in place for our type of claim,or any special department that could help us. the line manager for the cc company was oblivious to this type of claim,and she had worked for the cc company for a number of years,what a nightmare :que
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My understanding is that any item is covered provided you pay a minimum of 100 by card, so surely this is not unprecidented in anyway and must have happened lots of times. I have often paid the deposit of a holiday by credit card and the balance by cheque or debit card to avoid the 3% especially if it's been a holiday to Florida or similar where you can easily be paying 4K so the CC charge is expensive. I assumed it was common practice.

I thought it applied to a sofa the same as a holiday, but perhaps I don't understand the ins and outs.

Still the main thing is you are sorted. :tup and you can look forward to :sun2 and :cheers
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XL Reply to above posting...I never did get any money refunded and could never get them to answer letters or calls, my bank was denying they should do anything and sent me to a Travel Agent but they said they did not have any numbers or address to give me, I had no help whatsoever from anyone and eventually I just gave up trying. I lost nearly £3000. including the cost of my insurance to protect me from loss, but they too denied that they had any responsibility to help me or pay me anything at all. Were they all right and I was just to loose all the money I had paid in good faith to take my 8 year old daughter on the holiday of her dreams, Disney in Florida. Can you imagine her face just for a minute when I told her we had lost the holiday and were no longer going, I thought my heart would break! Why can people get away with this and how they treated us? Is there anything I can still do at this point, being so long since I could actually learn others got money back and how, which I tried but failed to get anything refunded at all. I still have no idea how to ring up anyone to help or talk to. Can anyone reply please? Thanks
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Hi Kath, how did you get your refund please. I never did and eventually got a note saying the £i.75 was all I was going to get after everyone was paid out. Great after paying£2850,00. Any advice for me please? Zoe
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Thought this would have all been sorted by now. Can only give you account of my experiences in the hope that you can get your money back. We booked flight only as dealt direct with hotel.

XL went bust whilst we were in Cyprus, so we had already used outbound flight (they had subcontracted it to Air Malta). Went to travel agent across road from hotel and found two single flights back to UK on our actual departure date. Paid over £600 on credit card. Got back home and contacted company where we'd booked flights who sent forms for us to complete and return to CAA. I also wrote covering letter. Sent by recorded delivery. Heard nothing for a couple of weeks when CAA sent claim reference number. Decided to 'phone them after about a month and was told case was being assessed. I advised I would call them again after another 4 weeks. In the meantime I found one boarding pass stub which I sent to them with a follow-up letter, again recorded delivery. Followed up with 'phone call about a week later to say they had attached it to my file and were still assessing.

Got 'phone call from a CAA Manager one Sunday morning, about 5 months after submitting original claim. He said he had a couple more questions for me and then advised that he had the cheque in front of him for authorisation of my refund. It arrived about 5 days later.

Fully understand that lots of people got shunted around between credit card companies and CAA, but in my opinion, if you've paid two different ways then CAA should be refunding the total amount not your credit card company.
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