A personal opinion based upon two weeks - June 2013
The Bali Hyatt has, in my opinion, improved immeasurably since our visits in 2009 and 2010. Unfortunately our 2010 review appears to have gone astray but, hopefully, this update will be all the more relevant.
In summary, from check-in to check out we had a delightful visit, with no complaints whatsoever - by far the best stay we have had at this hotel.
The Bali Hyatt was, arguably, the first resort hotel in Sanur - dating back to the early 1970s. It stands on the best part of the sandy beach which is protected by a reef and a shallow lagoon. The hotel buildings are rather dated, but the several acres of mature tropical gardens more than compensate for the tired appearance of the main buildings.
We had a club room ...
which we found to be far better (though obviously smaller) than the suite which we had in 2010. The room was adequately furnished with a furnished balcony with overhead fan. The air conditioned room had plenty of storage space in hanging wardrobes and drawers and had a good laptop sized security safe. The bathroom was well cleaned, adequately supplied with toiletries and had separate bath and shower. Towels were good quality, plentiful and changed twice daily. Housekeeping was excellent with six bottles of water (more if required), fresh fruit and flowers and a well stocked mini bar fridge. We had everything we needed (including free mosquito repellent).Read More
Check in was very friendly, welcoming and efficient and took place in the club lounge. Check out / payment must be done at main reception and this was also speedy and efficient.
Facilities include a spa, 2 pools, tennis, badminton, pitch & putt, fitness centre, jogging track, volleyball court, free internet (wired in room, Wi-Fi in public areas) concierge service, business centre/internet room, shops and a host of activities which are advertised daily on an in-room flyer. Pool and beach towels are provided and changed on request. Water sports are also available. Additionally there is a children's club - Camp Sanur
The gardens are a particular feature with trees, shrubs and flowers and water features / ponds dotted throughout. There are, to my knowledge 3 temples within the grounds - there may be more. There are two special Balinese themed evening buffet meals, with traditional dance, twice weekly and the bars / restaurants all feature special evenings or promotions.
Breakfast is taken in the club lounge or Wantilan Cafe, which is open for breakfast only. Other restaurants are their excellent Chinese restaurant - Talaga Naga (evenings), the Omang Omang Grill (all day), Pizza Ria, Italian themed restaurant (all day) and Cupak Bistro Indonesian restaurant (evenings). The Wantilan Cafe and Cupak Bistro no longer seem to open all day, as in previous years. There are 4 bars, the Piano Bar, Grantang Bar (air conditioned), Pool Bar and Beach Bar - although the Omang Omang grill seemed to provide the beach service during our visit. From late morning drinks and snacks may be ordered directly from your sun lounger on the beach. There is also an ice-cream trolley situated beach side.
In addition to breakfast (07:00 to 10:30 daily - to 11:00 weekend), tea, coffee, soft drinks, juices and some snacks are available in the club lounge to club guests from 07:00 to 23:00 and there are drinks and canapes / snacks available between 5 and 7 pm.
The laundry service is efficient, although the ironing may not be to the highest standard.
It is the staff that are the outstanding feature at the Hyatt, many of them having been at the resort for several years. Nothing seems to be too much trouble and they get the perfect balance between friendliness and over familiarity. We cannot praise them highly enough.
This hotel provided all that we required - how could we ask for more?
Tour Operator: Hays and jarvis