I just can\'t believe the mixture of reviews for this hotel, I suppose that\'s life!
Anyway, I had read reviews prior to going to the Victoria Palace and decided to dismiss the negativity, I\'m now disappointed with myself as my family\'s experience in this filthy pit was horrendous.
Please remember that this hotel is promoted as 4 Star Plus.
The exterior and reception are very, very impressive.
My teenage children had a room next to my wife and myself, this was joined by a balcony not wide enough to place a chair forwards, I had to turn sideways to pass the supporting pillars. The rooms were small with very little storage or hanging space, we had to live out of suitcases.
The beds were made up with sheets too small to tuck in so each morning we awoke in a tangled mess on the ...
stained mattress (not our stains!). On several occasions the \'clean\' sheets also had stains on them. The \'fancy\' bed throws disappeared after the first day, we found them in a linen box, presumably this is to economise on cleaning. All four of the \'quilts\' were also stained.Read More
My wife and I had a bath with shower over and the kids had just a shower. The showers were positioned so that the water sprayed horizontally, useless in the shower cubicle, and the loose fixings made the situation worse.
The shower, bath and both toilets leaked which explained the disgusting damp smell in the rooms (and many other locations in the hotel). As the week went on the damp patch in our bedroom reached over one third of the carpeted area. The corridor and \'wardrobe\' in the kids room flooded whenever the shower was used in the next room along. The bath and sinks built up a nice crust of scum which we refused to clean ourselves.
On one occasion we returned from a day out to find no clean towels, all but one of our towels had been removed. I phoned to have towels brought up and our \'maid\' appeared at the door, stomped into our room and demanded we \'exchange\' towels, pulling the only towel from my wife\'s head!
The food in the restaurant was bearable but too similar each day. I like meat, protein and salads and from that point of view I enjoyed most of the meals I had there. It\'s cheap enough to dine elsewhere or grab some of the fast options outside, Kebabs, Jacket Potatoes etc. (I can\'t believe there\'s three bloody McD\'s on Sunny Beach!).
The restaurant itself was a fiasco, a constant fight for cutlery and cracked mugs. It was not unusual to take 25 minutes just to get the required combination of food, cutlery and table - then at \'shut off\' time the staff appear and start filling their own plates!
The hotel has three irons to service 600 rooms, it took four days to get one.
On our last day I had the misfortune of using the lift when the power went off in the hotel, I was stuck in total darkness with a very frightened elderly couple for over ten minutes. There are no safety lights or communication system within the lifts.
I complained to my Airtours rep on the first day and on several subsequent occasions. I also conversed with the hotel reception and their customer representatives. Nothing was put right in our rooms and the service did not improve. We were offered alternative rooms after four days, these were a slightly better size, a worse location and smelt worse than our existing rooms, we declined them. (We were only booked in for seven days).
The bars in the hotel and by the pool were pretty unexciting and relatively expensive.
The pools and pool area are far too small for the size of hotel. Yes, the sloped bridges are daunting initially but surprisingly non-slippy, except when they are cleaned at peak time each evening, in darkness!
I do have some photographic and video evidence which will accompany my official complaint but, in hindsight, I wished I\'d collected more. This is the first time we\'ve experienced anything like this and I certainly didn\'t expect to have to endure it for the whole week which is why I didn\'t record more.
You can make your own minds up about the real purpose of this hotel but the fact that it was built so quickly, has a very \'bling\' exterior and the black Hummer, black Cadillac Escalade and two very impressive black Mercedes in the security guarded part of the car park, and the shaved headed, tight tee-shirted heavies who rode in them might just be a bit of a giveaway!
Tour Operator: Airtours