18 Reviews
Traveller Rating
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Excellent1
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Very Good2
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Good7
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Average6
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Poor2
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
18 years 1 month ago
The hotel was lovely.
We were welcomed at the reception as soon as we arrived with no problems.
The room was fantastic. We had a junior suite which was huge. Our room overlooked the Nile and we could see Queen Hapshesuts Mourtury temple from the window.
There were 2 swimming pools one unheated which was refreshing in the heat of the day. The other was heated and was lovely to swim in. The gardens were attractive and well tended.
Breakfast was varied and attractively laid out. Plenty of choices for most peoples tastes. The evening meals were lovely. There was Fish, Chicken, Beef and Mince served in a different way each night. There were 2 soups and a lovely salad bar too. The sweet table was very attractive. The hot food was hot and the cold food was cold. The executive Chef oversaw food service and removed any food he didn't feel was up to scratch. The restaurant manager kept a close watch on the dinners too.
We were not hassled by any of the staff and found them to be attentive with out been overbearing.
I'd go back again anytime as would my husband and 9 year old son.
We were welcomed at the reception as soon as we arrived with no problems.
The room was fantastic. We had a junior suite which was huge. Our room overlooked the Nile and we could see Queen Hapshesuts Mourtury temple from the window.
There were 2 swimming pools one unheated which was refreshing in the heat of the day. The other was heated and was lovely to swim in. The gardens were attractive and well tended.
Breakfast was varied and attractively laid out. Plenty of choices for most peoples tastes. The evening meals were lovely. There was Fish, Chicken, Beef and Mince served in a different way each night. There were 2 soups and a lovely salad bar too. The sweet table was very attractive. The hot food was hot and the cold food was cold. The executive Chef oversaw food service and removed any food he didn't feel was up to scratch. The restaurant manager kept a close watch on the dinners too.
We were not hassled by any of the staff and found them to be attentive with out been overbearing.
I'd go back again anytime as would my husband and 9 year old son.
Travel operator: OT Beach
Recommended
18 years 2 months ago
Second visit to this hotel because it's not as bad as some.
However my only complaint was with the air conditioning in the room. It was to be fair, an exceptionally hot week but the air con was useless and it made the room uncomfortable. Three times I reported it and got three different reasons as to why it did not work. Gave up in the end after contacting the Airtours rep who was really on the ball and phoned the manager. We never got the air con fixed but did get a large bowl of fresh fruit!!.
Other than this the hotel was good.
Everywhere was very clean, our room was kept very tidy and clean sheets/towels provided.
The food was very good, great selection at breakfast.
Pool and gardens are lovely, it was warm enough to swim which after climbing about over temples and VOKs was heaven. Will certainly visit again
Starty
However my only complaint was with the air conditioning in the room. It was to be fair, an exceptionally hot week but the air con was useless and it made the room uncomfortable. Three times I reported it and got three different reasons as to why it did not work. Gave up in the end after contacting the Airtours rep who was really on the ball and phoned the manager. We never got the air con fixed but did get a large bowl of fresh fruit!!.
Other than this the hotel was good.
Everywhere was very clean, our room was kept very tidy and clean sheets/towels provided.
The food was very good, great selection at breakfast.
Pool and gardens are lovely, it was warm enough to swim which after climbing about over temples and VOKs was heaven. Will certainly visit again
Starty
Travel operator: Airtours
Recommended
18 years 2 months ago
We booked this hotel through Sunstar Leisure. What a big mistake. Sunstar had led us to believe that we would be staying in a luxury hotel. How wrong they were. My advise would be, do not book a holiday with Sunstar Leisure, they are the most unprofessional company I have ever dealt with.
Do not go to this hotel. The food was vile, entertainment was rubbish. All inclusive was a joke. We had the option of horrible lager or horrible wine. Some of which had been watered down.
If you get a city view room you are looking over a busy, noisy high streat.
Just don't go there.
Do not go to this hotel. The food was vile, entertainment was rubbish. All inclusive was a joke. We had the option of horrible lager or horrible wine. Some of which had been watered down.
If you get a city view room you are looking over a busy, noisy high streat.
Just don't go there.
Travel operator: Sunstar Leisure
18 years 6 months ago
We are a family with three children and we found the Hotel facilities to be excellent.
The children had a great time in the swimming pools, and the restaurant and bar staff were extremely friendly and helpful. In the evening the two singers provided great music in the bar, and involved the children by showing them how to play the instruments etc.
We had a thoroughly lovely time both during the day and in the evening. We shall certainly visit again.
The children had a great time in the swimming pools, and the restaurant and bar staff were extremely friendly and helpful. In the evening the two singers provided great music in the bar, and involved the children by showing them how to play the instruments etc.
We had a thoroughly lovely time both during the day and in the evening. We shall certainly visit again.
Travel operator: Last Minute.com
Recommended
18 years 9 months ago
Wish I had read the reviews before going. Hotel was old tired and shabby. This is not a 5 star hotel.
Food was terrible. The Italian and Chinese resturant you have to pay extra to eat in, despite us being half board. Glad we did not go all inclusive.
Entertainment was dreadful, I would recommend any other hotel in luxor over this one.
My favorites were le Meridain, Sheraton, Sonesta hotel, Winter Palace.
Food was terrible. The Italian and Chinese resturant you have to pay extra to eat in, despite us being half board. Glad we did not go all inclusive.
Entertainment was dreadful, I would recommend any other hotel in luxor over this one.
My favorites were le Meridain, Sheraton, Sonesta hotel, Winter Palace.
Travel operator: Medhotels.com
19 years 3 months ago
The hotel really isnt a five star, but then again, we cant judge by our own countrys standards. The hotel was clean, and the first room we stayed in was a family room with a "view of the city" The view of the city was really a view into a noisy street. We paid extra, for a Nile view, and the room was lovely, of a much better standard. Bathrooms were nice and spacious and clean, and clean bedding every day. I think it is worth paying extra at this hotel, as the cheapest rooms are a bit tatty, but with nice bathrooms
Travel operator: On the Beach
Recommended
19 years 4 months ago
This hotel is diabolical and I would not advise anyone to stay there. For the amount of money you have to pay you would be better off going to the Le Meidien or the Sonesta just down the road.
Travel operator: Lastminute.com
19 years 5 months ago
If you are looking for 5 star acomodation, good food and a clean modern room.......do not go to this hotel.
We stayed there om half board basis....ate out every night.
We were shown 2 rooms, it wasn't until we wheeled our suitcases down stairs into the foyer and half way out the door that we were given a suite, very nice very modern and something you would generally expect from a 4 star hotel.
The staff, ok not too bad just the normal polite Egyptian type...very very polite when it's your last day!
I would tell any one not to book this hotel until the re modernise it totally and clean around the pool are, and sack the chef. The food was bland, cold and boring.
Go down the road to the Sonnesta St George a REAL 5 star hotel..then you will see the difference.
We stayed there om half board basis....ate out every night.
We were shown 2 rooms, it wasn't until we wheeled our suitcases down stairs into the foyer and half way out the door that we were given a suite, very nice very modern and something you would generally expect from a 4 star hotel.
The staff, ok not too bad just the normal polite Egyptian type...very very polite when it's your last day!
I would tell any one not to book this hotel until the re modernise it totally and clean around the pool are, and sack the chef. The food was bland, cold and boring.
Go down the road to the Sonnesta St George a REAL 5 star hotel..then you will see the difference.
Travel operator: DIY
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