The room allocated was a decent size but dated as is the whole hotel.
The shower screen seals had a build up of old scum which needed cleaning out and had hardened.

On first use of the bath, the dirty water came up through the inspection chamber on the floor and flooded the bathroom the staff dealt and rectified it immediately.
On the first day, we arrived at lunchtime and the following morning at 3 am I had to get out of bed and run to the toilet with food poisoning which continued for 2 days. We with another couple that had the same illness narrowed the culprit down to the rabbit stew which was served at lunchtime and evening meal. On raising the issue at reception the staff seemed unconcerned and said if it happens again let us know!

Breakfast and evening meal was acceptable but lunch and afternoon tea were very poor. As we were leaving before breakfast was being served departing guests were given a packed breakfast which we could eat with coffee and tea facilities. The breakfast consisted of a mini sweet bun and a packet of mini broken Melba toast and a sachet of jam. The coffee was Chicory and also at regular breakfast but on the all-inclusive snack bar, good coffee was served.
St Agnello and the roads leading to Sorrento are clogged with traffic and high exhaust fume levels. Sorrento although interesting and beautiful is spoilt by high traffic levels everywhere and hoards of tourist rendering the place a not conducive relaxing break. A mass market destination. Avoid.

Over twenty separate cases of food poisoning that we know of i suspect there are a lot more. Doctors called injections and antibiontics given in several cases. Young children ill hotel does not seem to care. I also suspect the TUI rep has put a false review on trip adviser saying everything is fine in an attempt to counteract the TRUE reviews about the appalling hygiene and cold food.

When we first stepped into the hotel we were tired, grubby and hungry. The desk clerk was rude as if he couldn't be annoyed. We were then ushered downstairs for some food that had been put aside for us (obviously it was a cold buffet but ok because we were hungry). The entrance to the hotel is really nice with a fountain flowing but once inside the actual reception area it was really old fashioned looking. Just about everything is yellow.

We were on the 3rd floor so we had to walk around this narrow corridor to get to the lift which is mirrors in every direction you look. In our room we were quite surprised to find the room was spacious, we looked out to the streets at the back of the hotel but disappointed to find that the balcony was tiny and the railing could be doing with a coat of paint. Although clean the bathroom was tiny. To step out of the bath you were stepping over the toilet bowl, really cramped so big bedroom small bathroom.

The hotel is situated about a 15 minute walk away into the main part of Sorrento (Piazza Tasso). Absolutely no entertainment in the hotel, so disappointed at that because it means you have to do that trek every night into the town. The walk into town is perilous as a lot of the time there are no pavements and as I said in my resort review the drivers on the roads are nuts.

The pool area is brilliant, it's nestled away and feels really private. Plenty sunbeds for lounging. The gala night is nice enough because everyone eats outside and there's loads of food to choose from. Apart from the receptionist on arrival the staff were very nice and attentive, especially the restaurant staff. Overall a nice stay but not enough time to see everything in this manic fast paced place.

We stayed here 7 years ago and we were not disappointed this time either. Rooms were good sized, but balconies are tiny, so don't pay extra for one. 4pc bathroom suite, lots of storage space in rooms and free safety deposit box. Restaurant was lovely, not catering particularly to the British. Instead, there were lots of choices of good wholesome Italian cooking, seafood, Rabbit, Veal, Pasta, etc.
Pool area is lovely, loads of sunbeds with their own canopy, spotlessly clean, pool bar and kitchen, shaded seating area, poolside toilets and pool towel’s provided.
Location was a 15 minute walk from the main part of Sorrento, but this suited us as there are many bars and restaurants here too to explore.
Free shuttle bus 4 times daily into main town.

Having stayed in various hotels around the World I have never stayed in one which exists for the convenience of the hotel and not the guest.

The restaurant was cramped due to the waiters seating you where they wanted you to sit. There was no opportunity to pay for an extension to your room on check out (check out is 10am on the day of departure) and all payments in the bar and restaurant are via charges to your room with no opportunity for payment in cash.

Meals were diabolical,they were bland and did not reflect Italian food, which both my wife and myself enjoy. If you do go to this hotel (please see my recommendation below) avoid the "Gala Night", it is an insult to the catering profession.

Entertainment was non existent and restaurant and bar prices were expensive.

If you are thinking of visiting the Sorrento area I would sincerely recommend that you stay in a different hotel.

After reading some very differing reports on this hotel we were pleasantly surprised. There is an olde worlde charm to the decor and it works well.

The waiters are gems and very efficient. Food is of a very good standard with plenty of choices and the salad bar is now self service.

The waiters made the Gala Night special and included the children in proceedings, they had made a fuss of the children all week.

The pool area is a real sun trap with plenty of free sunbeds and towels. The only entertainment was a pianist most nights.

Hotel
Building set back from main road so reduced impact from traffic.
Splendid driveway approach and pleasant garden area.
Exterior of buildings rather plain.
Fair-sized pool and sun bathing area with free sun beds and towels.
Spacious lounge areas.

Location
Not ideal - near centre of Sant Agnello with shops and bars.
Although only 1.5 km from Sorrento main square, not suitable for walking, due to traffic and inadequate footpaths.
10 mins walk to Sant Agnello train station, 3 mins to bus stop for Sorrento.

Rooms
Rear facing room - view over pool and hill behind.
Very comfortable good sized bedroom and bathroom,
small balcony.
Efficient air conditioning meant windows could be closed at night to cut out noise.
Secure electronic room safe - no charge.

Staff
All staff friendly helpful and courteous, most spoke good english.

Restaurant
Good standard restaurant.
Continental and cooked breakfast.
Two sittings at dinner, several choices of traditional dishes. One disappointing dinner in two weeks.

Getting about
Courtesy coach to Sorrento, not entirely convenient.
Two town buses pass approx every 20 mins.
Amalfi buses stop nearby but may already be be full.
At peak times the Naples train may also be full until it reaches Pompei.

Conclusion
We felt comfortable here from the moment we arrived and enjoyed our stay.

On the main road into Sorrento, a very very busy main road, constant traffic all day long. The walk into Sorrento is a nightmare very narrow pavements at times and in no way be described as a pleasure, an achievement that you survived perhaps but a that's about it. The hotel runs a bus but I guess in high season it may not cope with the amount of people who want/need to use it.

If you room is located on that side you will have the pleasure of a wake up by the church bell next door at 7am, other rooms are located over the gardens and would I assume be quieter.

I found it a very impersonal hotel, trying to maintain a 4 star quality but not quite getting there. Rooms were fine but no better than I have had in a 3 star

The food was OK, breakfast was fine in the usual continental way the evening meal was something else. Even in June not enough staff to deal with the people who wanted to dine. The sweating waters rushed about trying to serve you so you could eat you food and vacate the table for the people waiting to dine. I felt under pressure, and took the edge off what was generally good food, not an over abundance of it but good quality nevertheless.

The one thing I will never forgive them for is the salad bar. You were not permitted to select your own, you had to tell the waiter you wanted salad and he fetched a selection of items of his choosing, I am still angry. In truth I have enjoyed my food more in 2 star hotels, the food may not have been so good but I could take my time and felt far more relaxed.

They have a gala night where everyone dines at the same time, worst night of the lot for me, took ages to be served half my table were well though the choice before mine was served and the whole thing was rather pretentious rather than substance to me.

I have had a number of holidays in Italy. I usually go for a small and friendly 2 star, Lake Garda is my ideal location and I will be sticking to that area from now on.

I can still taste the fumes from the noisy mopeds that are constant in this traffic strewn area. Back to the quite of Gard/Bardolino for me.