We have just returned from a lovely stay at this hotel, the staff are the best we\'ve encountered in the many holidays we\'ve had in Mexico,on arrival we were handed a refresh towel and a drink and escorted through the grounds to the dolphin/ocean view room on the second floor we were allocated. The room was very cool and light and the four posted supersize bed was very comfortable.The decor is white rendered walls and the room was spacious, the bathroom had a shower.Our balcony overlooked the dolphin pool and the hotels lagoon and the sea looking towards Isla Mujeres, this was fantastic and watching these fantastic animals playing was a joy.
The hotel has two accommodation blocks, the pyramid and the tower,the tower was for club members which seemed to be mainly American but all facilities including the plunge pool ...
were available, the pyramid has a flat side overlooking the eastern side that were the ocean view rooms, it\'s open in the middle with nice gardens between and was slanted on the pyramid side, lower floors seemed better to us, we were in 2114 and were very pleased,lifts are available for floors 3-5.Read More
The hotel has a fabulous location and has great beaches, a sheltered northern bay with many beds and parasols and a more open southern beach which was our favourite and looked down the Cancun strip, this was also well provided with beds and parasols and waiter service for drinks was available all day, kids are well looked after and the northern beach was very safe for them if not at the kids club.We were concerned about noise from the clubs but you hear nothing, the Dolphins playing was the only noise at night outside our room, a 7-8 minute walk gets you to the forum Plaza and clubs and it gets manic at night.
The hotel has lovely grounds ,a large outdoor jacuzzi and shaded hammocks and benches, the two outdoor bars on the northern beach are excellent and welcoming, the food was excellent and the drinks were too, the hotel beer is Corona and many international spirit brands were available.
The main buffet had theme nights and is enclosed and air conditioned but was warm on occasions,the reception area coffee bar was great and served lovely cakes too, the snack shack by the pool did nice burgers etc, the 3 ala-cartes were open air but the ever present breeze cooled them, our favourite was the asian one called the Himitsu, great food, the seafood and steakhouse were also good and we never had a bad meal in two weeks. The main bar area was\'nt air conditioned but was cool enough and many seats were outside too, the live music did overpower conversation though. Some nights had events on the lagoons beach and would include the buffet too.Sport and music were projected at nights onto either a large screen on the lagoon beach or on the wall opposite the main bar and a market was held a couple of evenings each week, haggling required.
Many weddings were held, mainly at the gazebo on the point near the tower but also on the southern beach but they never got in the way of others.
The hotel has a water sport centre but we had the worst snorkel tour ever, i\'m a strong swimmer but had to get out of the water as we were swimming against the tide all the time!!, we were offered a free trip but refused so beware.
My only criticism is of the main pool, it is very tired and basic and very noisy with rowdy American drunks in the afternoon, the man made \"lagoon and beach\" is a wasted area as hardly anyone ever used them and a large free form pool would be a tremendous plus point, would we return?, no , but we never do anywhere, would we recommend it to anyone? YES.
Tour Operator: Thomas cook