Royal Atlas Hotel

were often ignored at the bars, even when empty, and paying guests were always served first.

The pool was lovely, no problems getting sun loungers, and very peaceful. Security guards on the gate day and night made you feel very safe. My teenage daughter made many friends and we really enjoyed our holiday, apart from the food issues, which became more of an issue the longer we were there, not to mention an added expense. The rep tried and tried but his conversations with staff just went ignored.

very laid back and don\'t rush around, clicking fingers to get their attention is perceived as rude and you will be ignored!!. The entertainment was okay but didn\'t usually start until 9.30pm and was aimed at adults rather than the children. The children played in the mini club which is situated near the beach front and they had a great time learning Arabic and French, although there isn\'t a lot to do for the children in the evening in the hotel we usually took them for a walk down the promenade. The hotel is situated across the promenade from the beach and 5 minutes walk to restaurant, bars, souks and shops which didn\'t help our wallets!! A perfect holiday for the full family and am already hoping to book for 2009.

all day/night entertainment but some clever thinkng needed by the team.
brill holiday will go back again
building work obvious on the sea front but where possible the men worked by hand in warm weather to reduce disruption but had lorries delivering at times which was noisy
It did not disturb my afternoon snoozes by the pool of laughter of my children or socialising with newly mad friends though!!
cannot wait for building work to complete it will be beautiful

manager of the restuarant is one of these men and was rude to me and my children. I also observed say to another guest English and spat! This is not the sort of behaviour you expect.

On arriving at the hotel I had very smelly mouldy pillows in the Wardrobe and no bedding for my son. only 2 towels were in the room, I called to reception and they sent a maid up who just let herself into my room without knocking. The second time i had to call them up the next day my daughter who is 15 was just getting out of the shower putting a towel around her when a man let himself into our room - again no knocking.

Both of my children had several cuts to their feet and arms from the pool whereby the tiles had come loose.

At one point (which i have photos to) they were drilling above the pool bar during the day, Ladders were propped at the side of the bar and wires trailed around the entrance to the toilets whilst young children were going in and out. This is not acceptable.

There was no entertainment except for a man on the piano and lady singer although very good, lets be realistic - how many times can you listen to the Titanic song!!! every night becomes a joke.

Despite asking almost every day i had no tea and coffee in my room.
At one stage I had the Manager of the rooms scrubbing my bath due to the state it was in. Not usuable even after he wiped with a soft cloth. A good hard scrubbing cloth was needed - I have no idea what had been in it.

I was assured by First Choice that NO building work would be going on - being woken at 6.30 am every day on your holiday is totally unacceptable, JCB\'s every day doing the beach promanade was a complete joke.

Food well what can i say - I am glad McDonald\'s was down the end of the road. Besides everything being covered in cheese - majority of the time it was uncooked. I remember opening the breakfast plate one day with Pork that was still very red and uncooked. Not surprising everyone was ill.

For the first 4 days there was no Ice Cream in the Hotel, then when it did arrive they had the cheek to ask us to pay for it. Also the first few days of arriving the late lunch was Burger and Handful of chips. By Saturday they changed the menu and again said we would have to pay for this.
Waiting for at least 45 minutes for the chips to arrive - most days you were dished up with a plate of Crisps yes you read correct Crisps and tom sauce.
Do they really think we are stupid!!!

The list just keeps going.

I am lost for words of how upset and gutted I am that this holiday was completely ruined for my children and I. The kids are soo pleased to be home.