The hotel room was nice, the bed was comfortable it had all the basic necessities and we did not have any complaints from the room that we chose. With regards the food, it is after all Spain and it is catered for children as well as adults so the food was nice but not what you would expect in the Carribean. Again, the children were all happy so we could not have asked for much more.
The staff were great. Everyone helped as much as they good and the staff at reception were very good. Pool was always well attended and you felt safe. Again, that is that you want from a holiday with the children.
The flights with Thomas Cook and the transfers were all good and there were no issues or things to report. The weather was great and we went into Alcudia a few days and the place was brilliant. The beach was always clean and we also had 3 or 4 meals out that were nice. We went all inclusive in the hotel and that was great for the children.
We travelled as a family and loved every minute of it!
Travel operator: Traveltext
Hotel tip: Get a room with a pool view
Me my partner and our daughter all got diarrhea and sickness, my little girl was so weak. The food was disgusting.
It absolutely ruined out holiday!
Travel operator: First choice
This year just did not meet the high expectations that we once again expected. Food and drink were nothing special, entertainment was mainly pathetic with only a couple of decent shows ie Parrot show and Gaga tribute. I can fully understand entertaining the little ones but other age groups and adults are on holiday aswell and the mini-disco seemed to go on forever each and every night. Day-time entertainment was really good with plenty going on all over the site if you wanted to join in.
The staff in all departments were great with the entertainment staff shining with endless energy and effort.
The bug bear of the complex was the sheer levels of noise and total ignorance of some fellow guests. I know it's a family complex but it's just wild at times and I now totally understand the Jeremy Kyle show type references from other reviews I have read. The excuse that it's a big family complex so expected does not really sit comfortably with me either as it used to be a lovely relaxing place.
You are described everywhere as being a snob if you dare to mention that you actually did not think the place was totally amazing. Just go with an open mind and if you manage to avoid the chavs you will probably have a great time.
You will love it, hate it or be somewhere in between. I am the latter thinking it's okay but not really worth the money anymore and not somewhere I would recommend again either.
The location was ok, could have been better though. The staff were very friendly especially at the bars always polite. The entertainment was top notch no disrespect but they were proper tribute acts not the reps filling in.
I wouldn’t hesitate to stay again 1 but I stayed out of season I think 6 weeks schools holidays would be manic here.
The food was ok, warm and with a different selection in different areas, the swimming pools were lovely with a lot of sunbathing areas. The entertainment was ok I suppose, this hotel would be very suitable for families with small children, there were a few small ones in our group, but I have 3 teenage daughters and they were quiet bored, the hotel staff were very nice always willing to help with any queries you may have.
All the rooms had 2 double beds in them which was rather odd as the balconies are very small, no way would you fit 4 people sitting out on it, you were squashed with just 2! There is a free bus that runs just outside the main entrance that takes you down to the beach every 20 mins, the beach was fantastic, overall it was a lovely holiday, however I wouldn’t go back as like I said it is geared toward families with younger children. Have fun, stay safe and watch those slippy floors!
Sadly we stayed during a week with the worst weather in Majorcan history and this complex has no contingency for poor weather. The animation team is possibly the laziest I have ever seen, 2 songs around the pool and no interaction with the children.
The location is not very good a good 15 to 20 walk to the beach, they do lay on a bus (1 bus) once an hour. Very poor when there is nearly 3000 people staying at the Hotel.
I had been going to book Jupiter anyway but booked Saturn for free entry to the water park.
Hotel was very clean. Cleaner was on our floor all day and other areas were very clean. Any hygiene problems would be down to people not washing hands after toilet visits and allowing their children to help themselves to the buffet. Children sometimes pick up food and put it back down for next unsuspecting diner to eat. Some parents give dishes of food to toddlers to carry and then let them spill it on the floor.
Due to it being a family hotel with lots of children on holiday all year round it could get very noisy in the dining hall if you sat in the middle of the room and also the lounge downstairs if the weather was bad and it was over packed.
There was entertainment, live music, in the Saturno Lounge every evening which was quite good. The Mac Hotel in the middle was used as the Reception for all hotels and customer service. Reps were there and in the Jupiter.
Food and drink was very good. Excellent for a three star hotel. Whisky actually tasted like whisky which is a first on an all-inclusive break!
Hotels have several pools for use and a lake with pedalos and kayaks. We played mini golf, table tennis, tennis, tried shooting and archery at no cost just equipment deposit for golf and tennis which was returnable. My husband and other family member thought the shooting was a waste of time but we enjoyed the archery. There is an area for children with rides that you have to pay for away from the main hotel on the other side of the lake. Animation team were very pleasant.
Beach is a ten minute walk away. Hotel had a coach to take you to and from the beach in daytime. There was no evening coach service to the main resort this was only at peak holiday time apparently. There are two resort areas nearby Alcudia Port and another resort area with Lakes and Canals and bridges in the opposite direction both a ten minute walk from the hotel. These have plenty of shops, bars, restaurants; hire car places if you fancy a change. There are a few bars and shops etc around the corner: English style pubs etc.
You can also book coach trips with the Hotel Mac reception more cheaply than with your holiday company and even cheaper outside company widely advertised.
Staff in the dining room were magnificent at keeping it all clean and tidy and clearing and resetting tables. Everyone seems to want to eat at the same time, once we had to queue 15 minutes for breakfast, a lot of people go down late for that meal.
I enjoyed the shows I saw in the Circus Arena outside area they were of a good standard. Due to bad weather some were indoors so I could not see them due to overcrowding of the lounges. This was a problem when it rained there not being enough seats and tables in the lounge of Jupiter. Fortunately the Saturno lounge was open each evening and had a bar and live music.
There was a burger cafe open for a few hours early afternoon on the far side of the lake serving soft drinks, beer, burgers and chips. When that shut a bar was opened next to the Saturno pool. There were no drinks in the Saturno in the daytime. There was a coffee and tea machine in Club Mac and the Jupiter. The Jupiter bar was outside and inside depending on the weather. There was also some salad, meat, cheese, bread, rolls and cakes set out in the Jupiter lounge by the bar from lunch time for a few hours for people to help themselves and breakfast cakes, croissants and stuff was left out for those who missed breakfast in the mornings. Late night snack in dining room from 10 till 12pm was burgers, sausages, rolls, chips and salad.
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