Rooms spacious and clean. Although there was a couple of problems with maintenance, theses were recitified instantly and with good grace. Food was presented and cooked beautifully throughout the day. Staff from room maids, restrauant staff, receptionist's to bar staff were meticulous in their duties and excellent people pleasers. Entertainment was different each night and executed by a team who never stopped in their endeavours to show people a good time. My only reservation with the entertainment is that my teenage sons did not feel there was enough available for them. (Only 2 games of football in the 2 weeks, no disco or other organised sport for that age group).
Hotel was sited on beach and although there was no "high street" within walking distance, you could jump on a bus to neighbouring towns.
Due to visable presence of hotel managers and friendly staff, you could assured that the hotel was well managed, safe and secure.
Travel operator: Thomascook
the rooms are very nice and are quite spacious for the 2 of us. they have bath and shower and quite a large bathroom.plenty of wardrobe space and a few drawers. the beds we thought were very comfy and maid left us extra pillows on day 2 without us even asking. the room has satelite tv but only english channels are sky news 24 and mtv. rooms cleaned everyday and you need to leave towels in bath if you want them changed. maid also left little sweets on bed for us each day. we made sure we left her a tip on leaving.
in the hotel there a 3 lovely pools each with a waterfall. there were plenty of sunbeds to go around no mad dsah at 7am. we used to go for breakfast at around 9am and there was always plenty of space then. there are is a restaurant, a pizzeria and tamarindos snack bar for lunchs. the hotel also has a thai zen spa and a thai massage with oils was around 65 euros. also onsite is a indoor pool, gym , jacuzzi and sauna for you to use free of charge. they have internet facilitys in reception although only 1 computer. the beach i right on the doorstep and you access this by walking through a couple of dunes towards back of hotel.
the food in hotel was lovely for breakfast they had cereals, yoghurt, pancakes, fruit and various other pastries and of course they had hot food although it was more to german taste i did not like the sausages or bacon the only hot food i liked was the eggs and cooked tomatoes. for evening meals there was also a great choice you would be hard pushed to find something not to like. they had about 3 different meat and 1 fish dish everynight this included a carvery also vegetables, salads, chips, potatoes, mashed potatoes, also things for children such as pizzas, quiches, onion rings and they always had traditional paella in a big dish. the desserts were always varied and had ice cream, cakes, pastries, jelly, mousse and fruit.
we found the overall staff very friendly and very polite. however at he start of the holiday on the firrst day we hired a safe which happened to be broken. i went to reception and they sent a maintenace man within 15 mins, he said it could not be fixed and to wait in the room for an hour and he would fetch one back. two hours passed and still no sign of him coming back, so off i trotted to reception again and they then sent somebody else. i explained situation to him and he siad that is not correct and they dont have any new ones. i then noticed a 2nd safe and asked if we could have that to which he rudely said if i had told him that was there before it would have saved all of this hassle.i was not amused especially after all of the stress of the first day and being up since 2am in the morning.
only saw entertainment on first night which was a tribute to blues brothers. they said everything in german and only a few bits in english, so never stayed to watch anything else. we went to alcudia pins and then to st patricks irish pub for a few drinks.
the location of this hotel is out of alcudia main centre and is in an area known as playa de muro or "alcudia Pins". a taxi into aldudia cost 5 euros or 1.40 on a bus which came very frequently and were always packed. bus stop just 5 min walk. also a mini train that takes you from the main supermarket beside hotel to las gaviotas,which is the centre, for 2.50 euros. the biggest upside is that the hotel is right on the beach and there is a few arcades restaurants and bars in this area. however if you are a smoker you will not be able to get any cigarettes in this area and will need to travel to las gaviotas to one of the Tabac shops it was 23 euro for 200 benson and hedges silver.
while we were there we went on 2 excursions. marineland and western waterpark with thomas cook and island tour with no frills excursions. both were good and no frills excursions were great and very efficient.
all in all a fantastic place and would definetely return.
Travel operator: thomas cook
I requested 2 rooms to be located near to each other and with a nice view and this is what we received. The rooms were next door to each other overlooking the pool with safe (payable at reception). Fridge and excellent air conditioning however the beds were incredibly hard which made it uncomfortable for my husband.
The staff were excellent in the reception, bar and dining room, everyone was very friendly.
The food was very good with plenty of choice and despite the hotel being full we always managed to get a table easily.
The 3 pools are well laid out very clean with lovely gardens and the hotel is located directly on the beach however we did have to get up early to get sunbeds.
The majority of the guests were German and English were in the minority however we found everyone to be pleasant.
Shows are put on nightly outside in the Entertainment area which is shared with Albufera Park and there was also dancing twice a week to live music and a disco bar. My son was disappointed with the games room and there was no other English children his age 11yrs.
The hotel is located at the end of Playa de Muro near the Eden Shopping Centre next to Alcudia Pins hotel nearer to Cala Picanfort than Alcudia with a few Supermarkets, shops, restaurants and arcades for children but it is not a busy area and you need a cab to get to Alcudia.
We found the hotel to be very clean and very well maintained and we really enjoyed the hotel despite the hard beds but we would have liked a few more bars nearer to the hotel.
Travel operator: Independently
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