Having just returned from this complex, I have to re-assure people after seeing a few negative reports.
Everything from the start to finish was fantastic.
Yes we asked in advance for 2 upstairs apartments and got them.(There are 2 upstairs to every 4 downstairs apartments, they are more spacious with a large balcony) I emailed the hotel direct about 2 weeks before travelling as well as having made the request on our booking form.
Reception - Spoke fantastic English and dealt with check in and any queries with no problem at all.
Thomas Cook Reps - Seemed friendly enough, didn't really have any need to use them.
Animation Team (Hotels own entertainment team)- Made the holiday for us. Oswin, Danny, Roxanne, Christina, Sophia and Irene. Kept everyone entertained morning noon and night. For adults 14+ = Shooting, Archery,Volley ball, waterpolo, French Boules, Sunbed games ...
etc. Mini club 4-9yrs = Crafts, diploma games, mini golf, pool games etc. Maxi Club 9-14, Table Tennis, Crouquet, dance practice for an evening performance. Read More
No one is pressured into joining in, but by doing so you get to mix with other guests and a good atmosphere is built around the place. Also the way the team switch from English to German to Spanish to Dutch just made me feel inadequate.
The same team put on shows in the evenings we saw, Rocky Horror, Grease, Cinderella, We will Rock You and the best one of all where every child who wanted a part got one is the Disney Show. Make sure your video is charged for this one, you'll be as proud as punch!
There were a couple of other external shows that came in which were also very good.
These shows each evening were after the mini disco and the train song. It will all become clear. Mini disco is also held in the pool every other day of an afternoon. The alternate day is Aqua Aerobics.
Wednesday is Kids day, you do have to pay for this one, 13 euros for each child, they have face painting, make a fruit salad, paint a T shirt on the morning and then go to the waterpark next door on the afternoon. For every child paid for all day an adult can go to the waterpark for 3 euros for anyone else who wants to go with them it's 5 Euros each. A heavily discounted price based on if you went there independantly.
Still can't get over the fact that no matter what time of day you went to the pool there were sun beds available.
We were all inclusive and the pool bar did only serve all inclusive snacks free between 12 - 1pm (50% off at all other times) but then the restaurant opens from 1pm-3pm so you can go in there.(no swimwear in there though, so dry yourself off)
The restaurant staff were very friendly and we were perfectly happy with the food choices, quality and the way they were cooked.
Rafa and his team on the bars were up for a laugh. Friendly banter. Squirting the kids with water pistols at the poolside bar. Revenge had to be sought and the serial offender was still smiling after the dads threw him in the pool!
I may have had my holiday goggles on but I was unaware of missing tiles in the pool, flaky paintwork and didn't see a cockraoch, our air con was working fine we did have an ant problem on the first day but this was sorted with half an hour of reporting it. The same maid cleans your room for your stay they have Sundays and Wednesdays off. Leaving everything spik and span.
I would go back next week if i could afford it. If your off to Marinda Gardens enjoy.
Tour Operator: Thomas Cook