Stayed for a week all inclusive at the end of June 07.
Lovely hotel, rooms large and like everywhere in the hotel very clean. Plenty of clean towels and hot water.
Food was buffet style and plenty of choice, all very nice, seperate choice of childrens food too.
All the staff very pleasant.
Air con was ok but not wonderful.
Pool area: needed more sunshades and the pool could have been just a bit warmer.
All in all, a very good weeks holiday and I would go back again.

This was our first visit to the Elba Sara hotel.

The reception is airy and welcoming. Staff were friendly and curteous. As part of the all inclusive package we were issued with white wristbands, similar to hospital bands, which we had to wear for the full week. These were a little annoying and of course interfered with the suntan.

The hotel was clean and well maintained. Our room was good, 2 single beds and a sofa bed for our 7 year old. We had air conditioning but it wasn't very effective. We had no towels in our room on arrival or pillowcases, we did have to ask Reception twice for both these items. We hired a safe in our room and there was also a fridge.

The food was good, if a little repetitive. Breakfast had lots of choice: cereals, meats, cheese, cooked breakfast, yoghurts, fruits and even freshly cooked pancakes and omlettes. Lunch was buffet style or available in the Tucan diner. The diner was quieter and waiter/ress service. Evening meal was buffet style and again featured soup, salads, fresh pizza and pasta, freshly cooked fish and meats. There was not a lot of 'children's' food or clearly labelled vegetarian food.

Drinks were readily available.

When we arrived at the hotel at the front entrance....we were pleased to see it is very clean and airy!!

The hotel entrance area has a water feature that you can hear far around, which makes it feel quite tranquil!

The overall cleanliness of the hotel was excellent. I am one of the most fussiest people around, and for my job I am a staff trainer and NVQ assessor, so I often pick up straight away on faults!

The location of the hotel is around 8 Min's in the car. We hired a car for the duration of our 7 days and I would recommend this to everyone as you should visit areas around the island, and excursions are often expensive!

The staff in general were very smart. All wearing matching uniforms, name badges and a nice welcoming smile to go with it!

All staff were polite, and often anticipated your needs when ever approaching food areas or the bar! All staff spoke clearly, saying "hola".

On arrival the reception staff spoke very good English. I would suggest that all people visiting the hotel speak slowly and clearly, as we need to remember these people are Spanish, not British - They are doing there best!

The Entertainment at the hotel took place both during the day and the evening. From what we saw the entertainment programme was on a two weekly rota, and often the visiting cabarets and in house shows alternated!

The staff were always friendly, and always smiling and making lots of noise for the kids to have fun! However, if you wanted to be left alone, there was no pressure!! There was clearly a happy medium - just how we like it!

The hotel rooms were bigger than we expected. The rooms were equipped with a colour TV, extra large double bed, mirrored wardrobes with huge amounts of space, full air conditioning, telephone, 3 arm chairs, full bathroom including 2 wash basins, shower and bath with glass screen, toilet and b-day.

The bathroom had spot lights and was finished in a black marble effect - very pleasing to the eye!
Rooms were cleaned daily when you went out to breakfast or for the day, and towels were fresh.

All chamber maids were very clean and friendly and spoke basic English, but enough to make us feel valued and respected as customers!

The hotel views are very good also....all room s across the hotel definitely have a sea view and you can also see the pool area. One of the better hotels for panoramic views I would say!

The hotel operates a key card system, and these key cards are used for the hotel rooms, hotel gates (on an evening) and also the gym area.

The surrounding area is up and coming. They are currently building a hotel with the same company near by (elba hotels), however in the whole time we did not hear any noise or smells etc!

The flight path goes directly over the hotel for both incoming and outgoing flights. These go over about every 15 - 20 Min's on and off. They are not particularly noisy, however you can see the name on the aeroplanes! haha.
In the hotel there are two bars and two restaurants.

One bar is in a sort of lobby area near the entrance, and the other is like a club based setting with comfortable chairs and a nice bar. There is a stage area for the kids and plenty of room - not bumping in to each other or sitting on each other lap!

The restaurants are very good. Both are equipped with efficient staff that quickly locate tables for your party size and seat you accordingly. They take drink orders and bring them to your table. They lay your table and give individual plates for all orders. On mornings for breakfast this is probably the busiest time of the day.

The staff are excellent, I could not fault how hard they worked and their professionalism. No bickering, or nastiness. Always a smile and doing jobs quickly and accurately!

Food was of very good standard. Hot food was hot and cold food was cold. The range of foods on offer was faultless. Every night we had something different for main meals. There was a commi chef cooking and preparing certain foods for order such as kebab skewers, and fresh omelets etc.

Again, all food was faultless and plentiful. You could also drink as much as you wished and they would ask when your glasses were empty if you wanted more! EXCELLENT!

Overall a particularly enjoyable holiday, bearing in mind there were four adults and two children aged 5 and 9. We were not bored at any point in the holiday and would recommend this hotel to different customer types also.

Hotels would be suited to this hotel and also older couples. I guarantee you would not be disappointed!

I am well travelled!

Hotel clean and modern one of the best sized rooms we have stayed in.

Good quality food but a bit boring lacked change same buffet stlye menue both luchtime and dinner.

On the all inclusive package the drinks were localy produced, beer and spirits very weak, if you paid for branded drinks the differance was very noticeable.

Staff friendly and helpfull but bar very understaffed one way I suppose of limiting drink sales.

The entertainments manager worked his socks off from 10.00am till 11.00pm very professional.

The evening show by local entertainers was very poor.

The resort and hotel are situated right under the main flight path ok if you are an aircraft spotter!!

I know it was half-term but we didn't expect it to be that bad. We went in a party of 12, 6 of whom had been before and had recommended it to us.

They could only apologise all through the holiday. The staff were doing their best but there were not enough of them. 4 of the group went down with a tummy bug and the rest of us were disinclined to eat the salad after a dead fly was found on one person's plate.

I only ate what was cooked in front of me to be on the safe side.

The air-conditioning was atrocious. It only came on at 10 am and went off during the night!

The quality of the food was extremely poor but with the hotel going over to all-inclusive as well as half board then you can expect this.

We were expecting a 4* hotel and facilities but sadly this is no longer the case. The calibre of the clientele left alot to be desired which is to be expected on an all-inclusive deal. It should be one or the other but not both.

I did wonder where some of the clientele got the money from to afford this hotel. They certainly did not have the manners and the behaviour to match the cost.

I know that sounds snobby but you do expect certain standards. We will never return to this hotel.

We found the rooms excellent. They were spacious and well equipped although the cleaning was not that impressive. The maid always turned up at 3.00pm just when I wanted a snooze. The air conditioning is limited from about 10.00 am to just after midnight.

The restaurant was very good as were the staff, although a few more would be preffered. The food was cooked to a reasonable level and there was plenty of choice. If buying wine I would suggest buying a caraffe, 5 euros (blanc or tinto) rather than bottles starting at 12 euros.
The bars and entertainment were abysmal. It was next to impossible to be served and the staff here were at best indifferent.

It seems that since the hotel has gone All inclusive it is attracting holidaymakers from the "lower end of the market". The rowdiness and ignorance of some guests is unbeleivable.

The hotel does not enforce it's own rules. for instance it claims that there is a dress code for the restaurant - some of the guests appear not to own anything other than a pair of shorts and a dirty T shirt. Going by their odour they hadn't bathed for a week either.

The hotel is in a nice quiet position next door to the atlantic centre where there are a couple of bars and a restaurant because of this I would return to the Elba Sara. Some parts of the hotel are four star whilst other parts should not have a star at all.

Good News though, whilst we were there - there was a survey going on to address the hotels poor reputation. I hope things now start to improve.

The hotel looks good. The bedrooms are smart & clean , although you may have to chase the maids for extra towels.
The pool area is ideal for kids & the kids team were fun.
The only draw -back was the food which was repetitive & greasy so for that eason I wouldn't return.

Good hotel. Staff very friendly especailly Victoria and Mari-Carmen. We have a very good contact with both girls. Good food. But always you have people they must complain. But when you have at home more food on the table as in this marvelous hotel you have the right to complain.
This hotel will see us often.

Stayed here for second year running, last year on half board.

Rooms big, lovely views, air con only 3-12pm (last year it was 24 hours). Got very hot during night and morning.

Food good in restaurant, appalling in pool bar (we never ate in there last year) food on buffet in there not cooked properly left uncovered attracting flies. They don't tell you that you can order from a menu for your lunch but that isn't cooked properly either. Expect a long wait at bar if your not Spanish.

All inclusive finishes at 11pm even if you have been queueing for your drink its tough you will have to pay. Bar staff unpleasant if you are all inclusive.

Pool area good but pool needs a good clean. Pool entertainment good, evening very boring if you have teenagers.

We went into town a lot nice walk along prom or get free bus from Atlantico centre next door. Won't be going back again standards seem to have slipped.

2nd visit to Elba Sara this year.

Hotel spotless and in lovely position on sea front. All rooms have sea views. All inclusive was a good deal. Hotel food caters for all - even for the most demanding appetite but don't expect "haute cuisine".

Location is about 10 mins walk to the town centre and 10 min taxi ride from airport which is very cheap. I thought the entertainment was good - the top entertainment chap is "Mr Motivator" style, very friendly and funny and a joy to watch in the Broadway Bar in the evening getting the parents/relatives to join in the dancing with the kids.

I will definitely be returning again.