On arrival (as requested) we were allocated with a ground floor apartment which was clean and had everything we needed.
There was some building work going on around the apartments but it never bothered us as it was not noisy and didn't start to early in the morning or go on into the night.
(We visited the new 5* Kempinski hotel and found it also had building work going on so - it appeared there was a lot of building work going on throughout the resort area.)
The pool area was well maintained and very clean - staff were constantly working at it.
We purchased a few meals in the Brisamar (main offerings were snack type food) - they were very reasonably priced and whilst choice was limited they were very edible.
Our apartment was well cleaned on the five serviced days and the towels and bedlinen were changed regularly.
The complex was small and well maintained and close to the resort centre and beach - it was quiet and suited us just fine - I also checked out th kids playground which was well maintained and would suit young children.
Staff were on the whole friendly although there was one very young surly waitress who serviced the bar and front restaurant - her attitude left a lot to be desired - she despised her work and appeared to dislike all residents but all other staff were very friendly and helpful.
All in all an enjoyable stay.
Travel operator: cant remember
We booked only 4 days before departure and was not informed of the building works completely surrounding the resort or onsite at the apartments. The restaurant and pool bar are not open and they are nowhere near finished. We only heard drilling on 2 days but as far as I'm concerned 2 days too many. There is also a villa being constructed behind the apartments and some of the apartments are effected by the noise the digger makes. We were moved from this apartment for other reasons below.
On arrival to the apartments we were allocated a room which had a few ants. We were not too bothered at the time. Later, when we came back after dinner at just after 11pm, there were ants everywhere, including on the beds. We went to reception to be asked to move but the reception is shut from 11pm - 8am! (No security on site during the closing hours). We went back to the apartment and I decided to poor hot water on the ants but I found that we did not have any hot water! Each apartment is fitted with a small electrial boiler and ours didn't work. You have to hire kettles so I couldn't even boil any water to pour on them.
The next day we spoke to our rep in the morning and by 6pm we had been moved to another apartment. This one flooded when next door had a shower! Not to worry though as the water in the boiler only lasts about 8 mins when showering and takes 55 mins to heat up again. I found it best if you run the bath and while in the bath the water heats up enough to rinse off in the shower afterwards.
The cleaning of the apartments isn't great. Our towels were only changed once not twice like they should've been and the beds weren't changed at all. All the maids did if they came were mop the floor, and sometimes made the beds as we were in twice when she came and it took only 5 mins.
The reception staff are pretty much useless, couldn't speak much English as most of guests are Spanish. They gave us the wrong safety deposit box key 3 times!
The apartments only have 2 electric rings and a fridge. Everything else has to be hired. There is a TV but is only has CNN and Eurosport (not British Eurosport so sometimes the programmes are in German).
The complex does have a really nice pool and plenty of sunloungers and parasols which aren't very old. The pool area is kept clean. This is about the only positive thing I can say!
There is a cafeteria at the front of the complex which is cheap and food is ok.
The medical centre is situated underneath the complex and occassionally you can hear ambulances but the complex is situated on the high street so other apartments are effected by road noise as well as the noisey dog opposite!
The walls aren't too thick in the apartments, one night we were woken at 4.15 am as next door had requested a wake up call but they weren't in! It kept ringing for an hour before it shut up!! We could go to reception and complain as it wasn't open!!!!
There is a supermarket underneath the apartments too, overpriced as usual.
Travel operator: JMC
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