We had a brilliant holiday here and were disappointed to learn that the apartments are being knocked down at the end of the season this year as we would have definitely liked to go again, there was a large pool on the complex which was lovely although the pool side bar was rather small in comparison, but it was right next to the complex supermarket where you could also get your drinks/snacks etc...
Overall it was much better than expected and I would definitely give it a 4/5.
Travel operator: my travel
Reading other reports the complex must have changed hands or improved drasticly.
The rooms were clean, we stayed for 1 week and the room sevrvice came around 5 times during the week replenised towels and bedding.
Air con was a 20 euro deposit but once you returned the remote for this your deposit was refunded, the TV was free and had no trouble getting a safety deposit box, just remember to keep your receipts for these.
Food was basic but nice it was a 4 course meal every night with a choice of 3 different main meals and also had a bbq on fridays which was lovely and plenty full. Breakfast was a choice of full english breakfast, continatal breakfast or cereal.
Entertainment was also good different events around the pool every day especially good for kids. Night time was always something different except for sunday was a night off but don't we all need that!!!
Staff were very frienly and helpful, and always assisted if needed.
I would recommend these appartments.
Travel operator: Airtours
All I want to say is, it has now changed hands and the standards have gone out of the window. From dirty towels, to lack of cleaning in the rooms, to very bad entertainment.
As for bar prices, well, all I can say is central London is cheaper (Local drinks as well).
We still made sure we had a good time for the children
Travel operator: Airtours
This is three star????
Maybe it's just as well that the sign at the front showing the three stars doesn't light up...
When we finally found the apartments (In the middle of a building site - which was not mentioned att ime of booking) Even the name light didn't work.... A sign of things to come...
The apartment, whilst spacious, was dirty... Facitilies were sparse... (three cups for a family of four)
So we put our things in the wardrobe and went on the balcony to find the badly fitted air conditioning unit from the apartment downstairs with wires strewn across where my children were going to play...
Returning to the main room to read the "RULES" that reception gave us... if you want TV (Which is in the brochure as included) or the Air Conditioning (Also in the brochure) thats 35 euros sir...
Oh well who needs TV and Aircon... Shower and a ride out for food...
Well guess what... NO HOT WATER...
and to add insult to injury when we removed some clothes from the wardrobe they were covered in filth from the shelves!!!! We never did get hot water.
Next day the pool was very slippery and loose tiles added to the challenge... but it was clean... Once a week apparently and this was the day... (Proved later when someones child threw up and it was still floating in the pool three days later!)
CLEANING... It says in the information sheet daily... Well we didn't even get the bins emptied until day three and as we observed a few days later cleaning involved emptying the bins and wiping the bathroom mirror.... Thank heavens for the brush and mop provided
THE SUPERMARKET.... Yes there is one but it doesn't follow the advertised opening and closing times
FOOD... The restaurant is good with good value food but you'd better like the same things every night
Now ENTERTAINMENT.... I booked these apartments over others based on the advertised evening entertainment.... Well if watching TV or the unruly kids running around (with the complete absence of parents to supervise their underage drinking) Then we were entertained.... There were adverts for an entertainer on three sucessive nights but he never turned up... the only thing that took place was the Karaoke night on friday... When we left on Wednesday the next advertised entertainment was the Friday karaoke (so much for nightly)
I can not blame the apartments for families allowing their young children to drink but i do consider allowing disused cans to be thrown in the pool along with stones thrown into the small pool as a bit too much.... It was another holidaymaker that stopped one particular offensive child from throwing junk in the pool....
Overall this is the worst holiday I have ever endured, (and I was at Alcudia Pins last year)
I am seriously considering taking legal advice against being mis-sold and the mis-represented brochure representations. I've had better two star placed on arrival deals... This place is definitely not three star
One Final note...
If you can endure the apartments then watch out for the cats and the cockroaches.....
Travel operator: My Travel / Airtours
Second issue was cleanliness. Our hotel was minimally cleaned every 3 days (it was hard to tell if she had come at all if it wasn't for new towels). One occasion the maid left the balcony door jammed open (we were on ground floor) as she didn't have the good sense to realise there were a pair of earphones obstructing the door. This would have been hilarious if not our property was damaged and the security of all our belongings put at risk.
The entertainment was quite poor, but this didn't really bother us as we often went into town each night where much more fun was to be had (Tatooz and Booze in the Arcadia was a very nice place. Friendly, generous drinks. Highly recommended for younger crowd).
On arrival at 10pm we were told that we could not hire out the safe key until 9am next day(?!?!?) for no apparent reason so we had to walk into town with all our belongings that night to get food, etc.
On day of leaving we were given access to a courtesy room to get showered (as we were on late flight) which was disgusting. The room had obviously been used throughout the day with rubbish littered about, dirty towels thrown in the corner, wet floor and broken furniture.
It would be hard to pick any pro's for this holiday. I suppose the location in relation to the beach wasn't too bad (3 mins) and a short walk into town (12 mins). Taxi's were cheap anyway. Hotel also had 2 Internet terminals (1.5 euro = 30mins).
Poor hotel overall. Would go to the resort again definitely...just would give this resort a very wide berth. Atlantis Palace looked very nice, a bit more expensive obviously, but I hear that was worth it.
Travel operator: AirTours
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