57 Reviews
Traveller Rating
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Excellent9
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Very Good19
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Good20
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Average2
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Poor1
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
18 years 8 months ago
Hotel was kept very clean, but concerns around the pool as glasses were used all day and night. Hotel rooms are archaic. Room for two doubles. Are twin singles really 21st Century????
Food selection, quality and variety were excellent.
Location very poor. Long way from beach and the centres. Busy roads all around.
Staff generally friendly and helpful.
Entertainment... well is a risque Lady Boys Show appropriate for a Family Hotel? Otherwise run of the mill amateurs...
First Choice Kids Club a blessing and Kids Reps excellent. They were more help than the First Choice Rep who was worse than useless!!!
Food selection, quality and variety were excellent.
Location very poor. Long way from beach and the centres. Busy roads all around.
Staff generally friendly and helpful.
Entertainment... well is a risque Lady Boys Show appropriate for a Family Hotel? Otherwise run of the mill amateurs...
First Choice Kids Club a blessing and Kids Reps excellent. They were more help than the First Choice Rep who was worse than useless!!!
Travel operator: First Choice
18 years 9 months ago
The travel company informed us that some modernisation was being done!
Wow you are not kidding the pool area is in complete disarray the restaurants were a shambles and the food left a lot to be desired.
The Staff seem thoroughly fed up with having to deal with irrate customers and the entertainment was quite poor.
Wow you are not kidding the pool area is in complete disarray the restaurants were a shambles and the food left a lot to be desired.
The Staff seem thoroughly fed up with having to deal with irrate customers and the entertainment was quite poor.
Travel operator: Direct Holidays
18 years 9 months ago
We have just arrived back from a 2 week holiday at the hotel Barcelo Las Margaritas in Gran Canaria in the resort of Playa del Ingles.
The hotel was clean we were on a half board basis and the food was very basic,not much choice at all,we ate out the last 6 nights as the food was repeating itself as the days went by.
Cant comment on the entertainment at night as we went to the resort centre nightly.
The location was fine only about a 15min walk to the Yumbo or the Khasba centre,tax woukld cost about 3 euros.
This is our third time to the resort in 9 months but the first to this hotel and glad to say it will also be our LAST.
The hotel maids and restuarant staff were excellent,the only down side to hotel staff were the pool bar staff as they would always serve the spanish before the brits,even if they arrived at the bar after you they always got served first. However the food at the bar was excellent its a shame that the restaurant food was not upto the same standard.
The most important downside to the pool was that the kids entertainers were always hassling the kids to get there inflatables and balls out the pool as the spanish kept on complaining they were getting wet.
At one time they even threatened us with the hotel security or the local police if we never vacated the pool,when challenged they said it was hotel management that wanted the balls and inflatables out the pool but never once saw the management at the pool,hence we parents more or less ignored any announcements made by the entertainers to vacate the pool.
The hotel pool sells what were banned from the pool and when we asked why, the rep told us they sold them for the beach which is over 3km away,come on who is kidding who,then again our rep was as much use as a chocolate fire guard!
The hotel was clean we were on a half board basis and the food was very basic,not much choice at all,we ate out the last 6 nights as the food was repeating itself as the days went by.
Cant comment on the entertainment at night as we went to the resort centre nightly.
The location was fine only about a 15min walk to the Yumbo or the Khasba centre,tax woukld cost about 3 euros.
This is our third time to the resort in 9 months but the first to this hotel and glad to say it will also be our LAST.
The hotel maids and restuarant staff were excellent,the only down side to hotel staff were the pool bar staff as they would always serve the spanish before the brits,even if they arrived at the bar after you they always got served first. However the food at the bar was excellent its a shame that the restaurant food was not upto the same standard.
The most important downside to the pool was that the kids entertainers were always hassling the kids to get there inflatables and balls out the pool as the spanish kept on complaining they were getting wet.
At one time they even threatened us with the hotel security or the local police if we never vacated the pool,when challenged they said it was hotel management that wanted the balls and inflatables out the pool but never once saw the management at the pool,hence we parents more or less ignored any announcements made by the entertainers to vacate the pool.
The hotel pool sells what were banned from the pool and when we asked why, the rep told us they sold them for the beach which is over 3km away,come on who is kidding who,then again our rep was as much use as a chocolate fire guard!
Travel operator: DIRECT HOLIDAYS
18 years 9 months ago
After reading reviews about this hotel we were apprehensive as to what we would find.
The hotel pool and bar had been totally refurbished it was always cleaned in the morning. The restaurant had also been refurbished and was clean and bright, we never had trouble finding a table.
The hotel was excellent value for money. We found all the staff very helpful and friendly. It was our first time all inc, but there was something for every one lots or variety of carved meats, always something different to try, themed evenings and there were salads, cold meats, soups and lots or fresh sea food, lots of cakes and desserts.
We found that most people were british some french and scandanavian. all very friendly.
The pool bar could get busy but having to wait 5mins for free drinks isnt a problem to most people. The waiters worked very hard in the heat but at quieter times they would have time to chat.
The entertainment was a professional show mainly jugglers acrobats etc but we travelled with kids who wanted stay in the hotel in the evening as they had made lots friends.
The first choice kids club was excellent it has its own area with pool and tv area etc. The hours varied when the kids could go but lots of different activities. well done to first choice reps the kids loved you.
Definately would go back and would recommend to families wanting hotel based fun.
The hotel pool and bar had been totally refurbished it was always cleaned in the morning. The restaurant had also been refurbished and was clean and bright, we never had trouble finding a table.
The hotel was excellent value for money. We found all the staff very helpful and friendly. It was our first time all inc, but there was something for every one lots or variety of carved meats, always something different to try, themed evenings and there were salads, cold meats, soups and lots or fresh sea food, lots of cakes and desserts.
We found that most people were british some french and scandanavian. all very friendly.
The pool bar could get busy but having to wait 5mins for free drinks isnt a problem to most people. The waiters worked very hard in the heat but at quieter times they would have time to chat.
The entertainment was a professional show mainly jugglers acrobats etc but we travelled with kids who wanted stay in the hotel in the evening as they had made lots friends.
The first choice kids club was excellent it has its own area with pool and tv area etc. The hours varied when the kids could go but lots of different activities. well done to first choice reps the kids loved you.
Definately would go back and would recommend to families wanting hotel based fun.
Travel operator: first choice
Recommended
18 years 9 months ago
Well what can I say its not a bad hotel but doesnt live up to Barcelo status. Quite impressed with accomodation but for 4 in a room the 4th put up bed is a bit of a joke .
Im glad my lad is only a 6 year old feather weight. The food is good but gets a bit repetetive, but thats to be expected after 14 days, but I must say my biggest gripe was the bar staff who seemed to look down on residents with an all inclusive card in there hands. My 12year old girl waited 20 mins for a coke and even then I was asked to sign for it.
Also be carefull when in cabaret or disco bar ,we paid for all extra drinks in cash and asked on getting them to sign the tabs so they could say we payed cash. When we handed our key in to go home we were presented a bill for 60 euros all of which we had payed for .
All in all a bit disapointing but hope this is of help. Will defnitely go back to Gran canaria but try a hotel more consistent to all inclusive guests.
Im glad my lad is only a 6 year old feather weight. The food is good but gets a bit repetetive, but thats to be expected after 14 days, but I must say my biggest gripe was the bar staff who seemed to look down on residents with an all inclusive card in there hands. My 12year old girl waited 20 mins for a coke and even then I was asked to sign for it.
Also be carefull when in cabaret or disco bar ,we paid for all extra drinks in cash and asked on getting them to sign the tabs so they could say we payed cash. When we handed our key in to go home we were presented a bill for 60 euros all of which we had payed for .
All in all a bit disapointing but hope this is of help. Will defnitely go back to Gran canaria but try a hotel more consistent to all inclusive guests.
Travel operator: first choice
18 years 10 months ago
Had been advised by Cosmos the week before travel of minor decorating work and that hotel & pool etc would be open. Not so, everything shut and scaled down.
Apartments OK and spottlessly clean. Staff work hard and very friendly.
The food however was very poor and to add insult to injury the new restraunt opened on our final night. The food there was great, lots of choice with chefs stood carving meat for you etc.
Would definitely return to this hotel. The new pool and pool bar area looks very nice (although was still closed when we left).
All in all missed out on the usual holiday at the Margaritas but will return again.
Apartments OK and spottlessly clean. Staff work hard and very friendly.
The food however was very poor and to add insult to injury the new restraunt opened on our final night. The food there was great, lots of choice with chefs stood carving meat for you etc.
Would definitely return to this hotel. The new pool and pool bar area looks very nice (although was still closed when we left).
All in all missed out on the usual holiday at the Margaritas but will return again.
Travel operator: Cosmos
Recommended
18 years 11 months ago
We were warned by Thomas Cook that building work would be going on during our stay but it was only just starting and didn't create any noise or dust.
The hotel seems to be in two parts. One building is the "Hotel", the other the "Apartmentos" [worth remembering for the taxi drivers], and it is the hotel part which is undergoung refurbishment and is closed. We were told it's going to be a big refurb so beware when booking.
The Apartmentos are well furnished and clean and no, the beds are not hard!
The room service staff are absolutly superb and it didn't matter how late we got up they still cleaned the room.
The restaraunt, it's food, service and staff were very poor [we only tried it once].
Yes, most of the other guests were German and yes they do dislike the Brits. Maybe its the football shirts, tattoos and the inability to use the toilets combined with a need to pee in the pool that does it.
The hotel seems to be in two parts. One building is the "Hotel", the other the "Apartmentos" [worth remembering for the taxi drivers], and it is the hotel part which is undergoung refurbishment and is closed. We were told it's going to be a big refurb so beware when booking.
The Apartmentos are well furnished and clean and no, the beds are not hard!
The room service staff are absolutly superb and it didn't matter how late we got up they still cleaned the room.
The restaraunt, it's food, service and staff were very poor [we only tried it once].
Yes, most of the other guests were German and yes they do dislike the Brits. Maybe its the football shirts, tattoos and the inability to use the toilets combined with a need to pee in the pool that does it.
Travel operator: Thomas Cook
Recommended
18 years 11 months ago
Was informed by Direct of some minor work on the pool. What a joke the hotel was shut and the pool was being dug up so we were in the apartments.
These rooms ok but no duplicate facilities no bar because it had been turned into a make do resturant no lounge area to speak of food not even 2 star. Only way the one and only hot food area could be refilled was for you to move out of the way taste less food.
Really if Barcelo are to do this work they should shut down and not try to keep going at the same time.
Entertainment nil down stairs in the shut hotel with no air.
These rooms ok but no duplicate facilities no bar because it had been turned into a make do resturant no lounge area to speak of food not even 2 star. Only way the one and only hot food area could be refilled was for you to move out of the way taste less food.
Really if Barcelo are to do this work they should shut down and not try to keep going at the same time.
Entertainment nil down stairs in the shut hotel with no air.
Travel operator: Direct Holidays
19 years 1 month ago
This is the 9th time to this hotel (7 times at Easter, 2 times in summer) and it is all round one of the best hotels on the island.
The food is probably as good as you are going to get at a typical Spanish hotel and generally the staff are polite and helpful. A couple of the bar staff can be arrogant if they are stressed, but this is not to deter from the overall view of the staff.
The hotel is generally clean and tidy and the maids are excellent, the reception staff have a good volcabulary in English and are always happy to help.
The entertainment staff changes frequently with some being very professional and friendly and some being out of their depth (it just depends on if your lucky to come when the good ones are there). The discoteque is small and tidy however the music choice tends to be European unless prompted to put chart music on, which most times they do oblige and if they don't have the songs they will be happy to play your cd's.
The food is probably as good as you are going to get at a typical Spanish hotel and generally the staff are polite and helpful. A couple of the bar staff can be arrogant if they are stressed, but this is not to deter from the overall view of the staff.
The hotel is generally clean and tidy and the maids are excellent, the reception staff have a good volcabulary in English and are always happy to help.
The entertainment staff changes frequently with some being very professional and friendly and some being out of their depth (it just depends on if your lucky to come when the good ones are there). The discoteque is small and tidy however the music choice tends to be European unless prompted to put chart music on, which most times they do oblige and if they don't have the songs they will be happy to play your cd's.
Travel operator: Thomson
Recommended
19 years 2 months ago
Very disappointed with this hotel, definitley not a 4 star, no way.
Toilets in public areas permanently dirty and smelly, staff surly and unfriendly, food poor quality.
The rooms themselves are quite good.
Hotel is full of Spanish and Scandinavian and German guests none of whom were keen on their fellow guests the Brits!
Entertainment was particularly bad and amateurish.
Location of hotel is also poor as it's well away from main resort areas, so taxis or lots of walking through the concrete jungle that is Playa des Ingles.
Toilets in public areas permanently dirty and smelly, staff surly and unfriendly, food poor quality.
The rooms themselves are quite good.
Hotel is full of Spanish and Scandinavian and German guests none of whom were keen on their fellow guests the Brits!
Entertainment was particularly bad and amateurish.
Location of hotel is also poor as it's well away from main resort areas, so taxis or lots of walking through the concrete jungle that is Playa des Ingles.
Travel operator: thomsons
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