My daughter and friends had a larger bungalow with more modern appliances. They had two bed rooms the same as we did but our bungalow was next to the two pools and a bit smaller with more dated appliances.
The apartments are within walking distance of the yumbo and kasbah centres and the chapareal is at the back of the apartments. They are far enough away to be able to sleep at night though.
The two pools are cleaned daily and are spacious. The complex is very nice and the cleaners do try to keep things nice. There is a metal fence surrounding the complex and its locked at night so you are given a key to the gates for access. The place is covered by cctv also.
They do need a little updating but for the price they are great. I would not hesitate to go back here with my grand kids.
There is a small play area for the kids and there is also a pool bar selling drinks drinks and snacks.
The grounds and staff where great, for the price you get what you pay for, a ten minute walk to local stores for supplies, even an English newspaper if you want one.
The actual Santa Clara is ideal for those who are looking for a quite relaxing holiday and with children, there is no way a child could run off into the road as it is fenced in with security around the clock a small children’s pool is available, along with a separate play area.
We were very disappointed with these bungalows. They were very basic and only just clean. Loads of ants through out the bungalow. On our last day our light fitting in our bungalow 108a fell off and smashed on our bed. They cleaned it up quickly enough but then left the fitting dangling by its wires over our bed. Continuing problems with towels left all day on sun loungers. I would dearly like just to fold tem up and leave theme on the edge of the pool to get wet. My wife would not allow me saying it would only cause conflict. One of the disappointing issues with the bungalows was the fact we could not use the back gates which opened on to the main street. This meant to use the Commercial Centre you have to walk round the block rather than 20 yards.
We went with Thomas Cook, scruffiest bunch of reps I have ever seen. Could do with a shower and cleaned ironed uniform. Do not be conned with the Reps Cabaret. We booked to go with our 13 year old granddaughter. We were told it was in aid of the Variety Club and the money would be going to the children. This was the reason I was told I could not use my debit card to pay for the tickets. We were also told it was a discounted bar, in fact we found it to be the most expensive on our holiday at 4 Euro
Travel operator: Thomas Cook
ryan our rep was great ,so helpful and always so happy and interested in how we were and what we were doing and giving plenty of advice.
we didn't eat at the pool bar but food we saw looked ok.we did drink there but only at happy hour which is between 4:30 and 5:30 where you have 2 for the price of 1. we took our drinks to our room and went back to get more a few times.
there were lots of nationalaties at this complex which was nice and everyone freindly.
the kasbah and the yumbo both 10 mins walk away in each direction.The gran chaparel was 5 mins away at the back of the bungalows.
Travel operator: thomas cook
The pool was very cold and it was only cleaned once during the 14 days we were there,the edges of the pool were quite dangerous with plastic tracking that lifted when you stood on it, and sunbeds had seen better days. the bar was only open till 5.30 in the afternoon and was very expensive
Bungalows are located between Yumbo centre (which we found to be expensive)but worth a look at the show bars. Kasbah centre (very tatty 3 centre next to each other) and Gran Chaparal quieter and we spent most evenings here)
Travel operator: Thomas Cook
Cold dirty pool, dangerous area around the pool sunbeads broken.
Staff unfriendly everything too much effort.
Travel operator: Independent
It was cleaned 3 days in a row not on the Sunday then again on the Monday (because many tourists have different backgrounds/cultures and as Sunday is primarily known as the day of rest, it is thought to be rude to come in on a Sunday)
The food.....self catering but we ate at Padaban in the Kasbah centre, food is delicious(mmmmmmmmmmmm) from pizzas to lasange and when you pay they offer you lolly pops and a shot of their honey rum, lovely
The staff at Santa Clara are lovely, there is a muscularly guy who was our favourite he was very friendly and spoke very good English.
We all loved it! every room has a private garden. You are given garden chairs and table. Kitchen utensil including toaster, glasses, plates, bowls etc...
We often sun bathed during the day by the pool in the complex, the water was freezing!!!!
It is a 10 minute walk southern to the kasbah centre (best one) and northern to the yumba centre (ok, high tourist spot, can tell in the prices)
Travel operator: first choice
The bungalow was nice and clean the beds were comfy and you could tell the maids did there jobs well. The bungalow was fenced off so the children couldn't escape we only encountered 1 cockroach all of our stay.
The only problem was a few cats but nothing major.
Travel operator: airtours
They were all we needed for a good holiday the location was good not far from the shop's and you could get a taxi from just outside the site to go anywhere on the island and they are cheap.
The staff were very good, my wife was in a wheelchair and they helped where they could the door's in the bungalow were not wide enough for the wheelchair to go though but the rep from (Mytravel-Airtour's) was very good and sorted it out for us and got us a narrow wheelchair her name is (Nicky).
If you are with Mytravel or Airtour's see her she is very good. If you want entertainment there is plenty also go to the (Yumbo centre) plenty of shopping and entrainment.
Yes we would go back there. The Pool's were clean and the site very clean. A very good holiday.
Travel operator: Air tours
Cockroaches. We only saw 2 in our room, both on the last day as it happened.
Both pools are fantastic, enough space to lounge around and catch the sun.
Good points, it's cheap, location excellent, good pool areas and rooms tidy enough for us lot.
Bad points, hot water tends to run out quickly, rooms cleaned only 3 times per week (advise you to take extra towels), odd cockroach but it's a warm climate and all rooms are at ground level, so what do you expect.
Travel operator: airtours
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