43 Reviews
Traveller Rating
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Excellent10
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Very Good26
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Good5
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Average2
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Poor0
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
19 years 3 months ago
The rooms in the Atalya were really clean and very spacious and the cooking equipment was really good for a self catering complex.
The location was good as it was only a few minutes walk to the main road where there are plenty of restuarants and there is a supermarket right beside the apts.
The staff were really pleasant. I would recommend these apartments to anyone and we will definately go back there
The location was good as it was only a few minutes walk to the main road where there are plenty of restuarants and there is a supermarket right beside the apts.
The staff were really pleasant. I would recommend these apartments to anyone and we will definately go back there
Travel operator: Thomas Cook
Recommended
19 years 3 months ago
We stayed in these apartments for 2 weeks from the 9th Jan to 23rd, they were very clean and we had maid service every day except on Mondays and Fridays, we did have a small ant problem which we sorted out ourselves.
We had a great positioned room, 238, which was in the main complex over looking the lower pool and the sea. We found this room to be nice and quiet in the nights, but a little cold this time of year so don't forget to back your pyjamas!
The on site pool bar was a great place to grab a snack or even an evening meal, very tasty food and the staff are very friendly. The hotel is in a great location you only have to walk a couple of mintues down the road and you're on the main stretch of entertainment.
The hotel staff are very helpful. There is no entertainment, only the pool which was very cold, two pool tables and one football table which need updating. Apart from that everthing was brilliant.
We had a great positioned room, 238, which was in the main complex over looking the lower pool and the sea. We found this room to be nice and quiet in the nights, but a little cold this time of year so don't forget to back your pyjamas!
The on site pool bar was a great place to grab a snack or even an evening meal, very tasty food and the staff are very friendly. The hotel is in a great location you only have to walk a couple of mintues down the road and you're on the main stretch of entertainment.
The hotel staff are very helpful. There is no entertainment, only the pool which was very cold, two pool tables and one football table which need updating. Apart from that everthing was brilliant.
Travel operator: thompsons
Recommended
19 years 3 months ago
In line with all the other comments, the hotel was in a perfect location, peaceful, but with all amenities close by.
We could not find fault with the sevice from the reception, maids, and tour rep, who was present nearly every day. One little gripe (and I'm being very pedantic) is that the beer in the poolside bar is terrible! Put on a decent british beer, and you'd never get me out of the place!
Its also worth getting a taxi back to the airport (7.5 euros) We walked straight in, got the bags processed all within 5 minutes of arrival! Beats all those mile-long queues when all the coaches arrive at once!
We could not find fault with the sevice from the reception, maids, and tour rep, who was present nearly every day. One little gripe (and I'm being very pedantic) is that the beer in the poolside bar is terrible! Put on a decent british beer, and you'd never get me out of the place!
Its also worth getting a taxi back to the airport (7.5 euros) We walked straight in, got the bags processed all within 5 minutes of arrival! Beats all those mile-long queues when all the coaches arrive at once!
Travel operator: Thompson
Recommended
19 years 3 months ago
We chose these apartments as we had read all the good feedback on this site and were not disappointed. The apartment was clean & tidy and there was maid service 5 times a week.
There are snacks available at the poolside bar although we did not eat there, but for no particular reason, there is a supermarket next door to the hotel the fresh bread is a must!!
The pool area is clear but if it is too noisy by the main area of the pool there is a smaller pool up on the top (take the stairs nxt to supermarket it is there on your right) which is quieter, weather was mostly overcast we had 2 days of sun which is to be expected at this time of the year, I would definatly recommend these apartment to anyone who is visiting Lanzarote in the future.
There are snacks available at the poolside bar although we did not eat there, but for no particular reason, there is a supermarket next door to the hotel the fresh bread is a must!!
The pool area is clear but if it is too noisy by the main area of the pool there is a smaller pool up on the top (take the stairs nxt to supermarket it is there on your right) which is quieter, weather was mostly overcast we had 2 days of sun which is to be expected at this time of the year, I would definatly recommend these apartment to anyone who is visiting Lanzarote in the future.
Travel operator: Thompson
Recommended
19 years 4 months ago
We went to these apartments for xmas and found them to be very well maintained,well equipped and they were spacious. The only downside was that our apartment, 113A was above the room used by the maids for storing their cleaning items so between 8.30-9.00am it could be a little noisy. On the whole it was good though!
Our apartment overlooked the top pool with a seaview which is what we asked for.
Can get a little chilly in there at night at that time of year but we found that if we put the hotplates on in the kitchen it gave off some heat so it wasn't too bad!! (You just have to remember to pack fleeces and light jackets)
Would definitely stay there again.
Our apartment overlooked the top pool with a seaview which is what we asked for.
Can get a little chilly in there at night at that time of year but we found that if we put the hotplates on in the kitchen it gave off some heat so it wasn't too bad!! (You just have to remember to pack fleeces and light jackets)
Would definitely stay there again.
Travel operator: Thomson
Recommended
19 years 4 months ago
We went to these apartments for xmas and found them to be very well maintained,well equipped and they were spacious. The only downside was that our apartment, 113A was above the room used by the maids for storing their cleaning items so between 8.30-9.00am it could be a little noisy. On the whole it was good though!
Our apartment overlooked the top pool with a seaview which is what we asked for.
Can get a little chilly in there at night at that time of year but we found that if we put the hotplates on in the kitchen it gave off some heat so it wasn't too bad!! (You just have to remember to pack fleeces and light jackets)
Would definitely stay there again.
Our apartment overlooked the top pool with a seaview which is what we asked for.
Can get a little chilly in there at night at that time of year but we found that if we put the hotplates on in the kitchen it gave off some heat so it wasn't too bad!! (You just have to remember to pack fleeces and light jackets)
Would definitely stay there again.
Travel operator: Thomson
Recommended
19 years 4 months ago
I booked this holiday for a much needed winter break for my family.
This hotel was advertised in the brochure and a Thomsons Super Family Hotel, having previously stayed in one of these hotels in Gran Canaria I was very excited to be taking my family there.
I had requested a ground floor room as we had 2 children in pushchairs and I knew there was no lift. When we arrived we found that our room was up 2 flights of steps, although clean (if you don't mind dead locusts in the pool and on the balcony). The bedding was smelly and had to be changed.
The hotel staff were friendly but when my son fell very ill after falling in the childrens pool and swallowing the water, they would not assist in finding a Doctor covered by E111. They were also not interested when I told them that he had caught it from the pool. My son was not the only child to fall ill after being in the childrens pool.
There was no entertainment whatsoever, despite advertising a 'kids club' There wasn't even anywhere for the children to play.
The food at the pool bar was vile and the staff were rude. There wasn't even a high chair!! We tried to visit the hotel restaurant (up seven flights of stairs but we found it was closed!! How this hotel can be sold as Super Family is beyond me!!
This hotel was advertised in the brochure and a Thomsons Super Family Hotel, having previously stayed in one of these hotels in Gran Canaria I was very excited to be taking my family there.
I had requested a ground floor room as we had 2 children in pushchairs and I knew there was no lift. When we arrived we found that our room was up 2 flights of steps, although clean (if you don't mind dead locusts in the pool and on the balcony). The bedding was smelly and had to be changed.
The hotel staff were friendly but when my son fell very ill after falling in the childrens pool and swallowing the water, they would not assist in finding a Doctor covered by E111. They were also not interested when I told them that he had caught it from the pool. My son was not the only child to fall ill after being in the childrens pool.
There was no entertainment whatsoever, despite advertising a 'kids club' There wasn't even anywhere for the children to play.
The food at the pool bar was vile and the staff were rude. There wasn't even a high chair!! We tried to visit the hotel restaurant (up seven flights of stairs but we found it was closed!! How this hotel can be sold as Super Family is beyond me!!
Travel operator: Thomson
19 years 5 months ago
The weather for the week was good with only one afternoon of showers and one dull day - otherwise lovely warm sunshine and warm at nights
The location of the apartments was good and close to amenities, although the road they were on had no path on one side and the road works on the other which made walking rather dangerous, especially at night as the street lights didn't come on until well after dark.
The room itself was very spacious and adequately equipped. We did get some tiny 'mites' on the floor one day, hence only the 3 star cleanliness, but never saw them again. We were probably unlucky with the room position as well (room No.118b)as our bedroom adjoined next doors toilet so, without going into too much detail, we could here all the movements next door.
Also the many steps to the apartment-our room was above the supermarket-if you have any sort of mobility problem don't even think about staying here.
We also heard a mysterious noise at night - like a crickets' chirp. It wasn't an animal of any sort though and the only thing we could think it might be was the security lights on the outside walls going on and off.
The water in the pool was indeed freezing cold, although it was November.
The staff were excellent with nothing too much trouble and the poolside bar was good value for money as was the adjoining supermaket.
Any trips with Thomson didn't pick up at the apartments so you have to walk to a neighbouring hotel.
If we went to porto Del Carmen again, we would consider the Atalaya Apartments but would insist on having a room in the main complex i.e. through the reception area.
The location of the apartments was good and close to amenities, although the road they were on had no path on one side and the road works on the other which made walking rather dangerous, especially at night as the street lights didn't come on until well after dark.
The room itself was very spacious and adequately equipped. We did get some tiny 'mites' on the floor one day, hence only the 3 star cleanliness, but never saw them again. We were probably unlucky with the room position as well (room No.118b)as our bedroom adjoined next doors toilet so, without going into too much detail, we could here all the movements next door.
Also the many steps to the apartment-our room was above the supermarket-if you have any sort of mobility problem don't even think about staying here.
We also heard a mysterious noise at night - like a crickets' chirp. It wasn't an animal of any sort though and the only thing we could think it might be was the security lights on the outside walls going on and off.
The water in the pool was indeed freezing cold, although it was November.
The staff were excellent with nothing too much trouble and the poolside bar was good value for money as was the adjoining supermaket.
Any trips with Thomson didn't pick up at the apartments so you have to walk to a neighbouring hotel.
If we went to porto Del Carmen again, we would consider the Atalaya Apartments but would insist on having a room in the main complex i.e. through the reception area.
Travel operator: Thomson
Recommended
19 years 6 months ago
Excellent position - a few minutes from bars, shops and restaurants. Very clean apartments and complex
Very good supermarket on doorstep - fresh hot baguettes daily.
Poolside bar and food is good value and staff are friendly.
30/40 minute walk (or 10 minute bus)gets you to old harbour area with even more restaurants and a LOT of Irish bars with entertainment!
No entertainment on site but we were there to read and relax.
Ignore the wimps - the pool temerature was perfect. The only things freezing were the beer glasses - literally ice cold -lovely.
You'd have to be a born whinger to find fault!
Very good supermarket on doorstep - fresh hot baguettes daily.
Poolside bar and food is good value and staff are friendly.
30/40 minute walk (or 10 minute bus)gets you to old harbour area with even more restaurants and a LOT of Irish bars with entertainment!
No entertainment on site but we were there to read and relax.
Ignore the wimps - the pool temerature was perfect. The only things freezing were the beer glasses - literally ice cold -lovely.
You'd have to be a born whinger to find fault!
Travel operator: Hayes travel
Recommended
20 years 2 months ago
Our second visit to these apartments first time was 7 years ago. Very well maintained in a good location but still peaceful and tranquil. No entertainment on site and pools are very cold.
Spotlessly clean. Would definately go a third time.
Spotlessly clean. Would definately go a third time.
Travel operator: thomsons
Recommended
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