18 Reviews
Traveller Rating
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Excellent1
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Very Good4
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Good10
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Average2
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Poor1
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
19 years 7 months ago
This is a lovely little complex with a clean pool right outside your front door. although i found it a little disappointing that the shallow end was still too deep for kiddies. i am 5ft and it was up to my shoulders. just glad i never took my 5 year old with me. he wouldnt have been able to use the pool without myself accompanying him in there.
I would just like everyone to pay particular attention to the security of the complex. While we visited there was a robbery next door to our appartment. The apartment has a back door onto a back street. This seems to attract passersby.
We had to sleep with the sofa across the front door and chairs across the back so we would hear somebody trying to get in if we were sleeping. When speaking to holiday makers who had been there a week longer than us, they said these apartments had been burgled 3 times whilist they were there.
There was nobody patroling the complex at all throughout the night. It was worrying. If you stay there, Be on your guard !!!!!!!!! The same culprits are responsible for all the robberies, just ask the locals. they are well known in that area and nobody is doing anything about them. I wouldnt go back to this complex. take this as a warning. Good luck
I would just like everyone to pay particular attention to the security of the complex. While we visited there was a robbery next door to our appartment. The apartment has a back door onto a back street. This seems to attract passersby.
We had to sleep with the sofa across the front door and chairs across the back so we would hear somebody trying to get in if we were sleeping. When speaking to holiday makers who had been there a week longer than us, they said these apartments had been burgled 3 times whilist they were there.
There was nobody patroling the complex at all throughout the night. It was worrying. If you stay there, Be on your guard !!!!!!!!! The same culprits are responsible for all the robberies, just ask the locals. they are well known in that area and nobody is doing anything about them. I wouldnt go back to this complex. take this as a warning. Good luck
Travel operator: first choice
19 years 8 months ago
We have just returned from a week at the luz y mar and found it ok.We booked the holiday not knowing were we were going so were glad to find a place near the main resort.The rooms are very basic but clean,the maid came twice in the week.There is a tv that eats money and if you want to keep the 2 single beds together to stop them sliding apart better remember to pack a tool kit.As we were self catering we didnt spend much time worrying about the hotels entertainment but from what we saw there wasn,t any.Also it wouldnt go a miss for a smile from the cleaners as they look as if they realy dont want to be there and have no respect for your belongings.Apart from that had a good week and would return again.
Travel operator: first choice
Recommended
19 years 8 months ago
If you go to luz y mar apartments make sure the security is up to standard.The first 10 days i was there i saw no security at all.Unfortunately we found 2 thieves in the apartment during the night as we slept.They even had the cheek to come back for more that same night...The reception staff are never there
so we had to get a local pub to phone the police as our phone got stolen.Once i complained about security they had the pool cleaner and his mate on once every hour,if you book with first choice make sure you get a decent rep. as ours didnt show any concerm whatsoever.My tip is if you go to lanzarote avoid these apartments at all cost.......
so we had to get a local pub to phone the police as our phone got stolen.Once i complained about security they had the pool cleaner and his mate on once every hour,if you book with first choice make sure you get a decent rep. as ours didnt show any concerm whatsoever.My tip is if you go to lanzarote avoid these apartments at all cost.......
Travel operator: first choice
19 years 8 months ago
Well we were in the luz part of the hotel and it was very clean .When we arrived i was very suprised at this hotel as it was only a 2 ** hotel . In the morning i would need to get up early to go and get the sunbeds as they were all gone . I was scared incase i seen any cockroaches but suprisengly i only seen a couple!!!! The pool area was very slippery a i got a bump on my leg so watch out .The pool was very clean but has got to much chlorine in it . There is also a pool snack bar so if you get hungry through the day then go because it is very nice!!!! Iwould defenetly recommend th spanish restuarant right outside this hotel ITS LOVELY!!!!!!!!! I never really went to the mar so i cant really review it!! I would also reccomend you to lock all doors during the night and windows as burgulars come round and steel!!! Also take all laundry in as they even steel this!!!!!! Overall i had a great holiday and would defently without a doubt visit this accomadation again!!!!!!!!! And hope the readers do to!!!!
Travel operator: first choice
Recommended
19 years 9 months ago
Just had a great week here, no problems with the accommodation at all, the room was cleaned twice a week & the pool was nice and clean too, we had a pool side room in the Luz appartments and thoroughly enjoyed being able to take regular dips at very short notice, I didn't look round the Mar appartments so can't really comment on them but the Luz looked like it had a better layout and pool area. The walk to the beach/harbour was easy on the way down 15mins at a five year olds pace and 20 on the way back up the hill, but the benifits of this was complete silence at night time as you're just outside the very busy town centre.
Travel operator: First Choice
Recommended
19 years 10 months ago
The Luz Y Mar apartments have been given bad ratings on some sites on the net with people advising not to stay here. My friends and I stayed there very recently and thought they were excellent. They have recently been refurbished and are basic, yet contain everything you could need for your holiday. They were very clean and just a walk away from the beach, restaraunts, bars and clubs as well as situated right beside two small supermarkets. I would definately advise people against past ratings on other sites as they were most probably posted before the apartments were refurbished at the end of last year. Overall we had a brilliant holiday and a fantastic stay here.
Travel operator: Libra / Excel
Recommended
19 years 10 months ago
I first must compliment the receptionist for her help she was very professional and friendly however. I would have hated to see this complex before renovation, We were infested with cockroaches, the apartment stank of stale water we had to be moved after a week due to waking to find a cockroach crawling on my baby daughters head.Only provided with a 2 ring hob you had to rent everything else. There was NO entertainment which we were not told about prior to boooking. If you were on your porch having a drink after 10pm the Germans in the private apatments attached to these called the police out which put a dampner on the whole holiday, Nothing for kids! Excursions well over priced the walk back from town was a killer due to cardiac hill. NOT GOOD!!!!!
Travel operator: first choice
19 years 10 months ago
Just got back from a brilliant 2 week holiday staying at the luz y mar. All i can say is that if you read previous negative reviews from the last few years, TAKE NO NOTICE. It has been refurbished and me my, missus and the kids had a great time. The pool was very clean & great fun, the rooms were basic but had everything you could need, and theres a pool side bar serving food and beer. How can people moan about cochroaches, i mean come on, we are in a foreign country, there is nothing you can do about that im afraid, and yes the apartment is on a hill, (we had 2 little kids with us and they didnt moan once) if you dont like it, then get a taxi, it will only cost u about
Travel operator: first choice
Recommended
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