i think this hotel was awesome i am definatly coming back here, entertainment pretty good, hotel staff really nice and the food is awesome if your willing to try new stuff. slippy around the pool though also a walking distance from the beach other than this the hotel is very good, worth visiting.

We thoroughly enjoyed our stay at the Ocean Palace. We thought the room was excellent and was nicely presented and clean. I liked the fact the kids bedroom was just off our room so they were close by. The sofas were nice and wide and made up a couple of nice size beds for them.
I couldn't believe the amount of food this hotel offered, particularly at lunch time whilst they continued to offer snacks all afternoon long as well. They got out all sorts of good food for lunch and it always seemed fresh and hot and the staff were frequently replacing it. The food in the evening was fresh and varied. I thought the drinks on offer were good quality too - proper branded soft drinks.
The entertainment was just right for the little uns, I'm not sure for teenages but it suited our family. There used to be a quick quiz at 8pm followed by kids disco with the reps showing the kids dances and then a game for them. A game of bingo for us, playing for good money, then the cabaret entertainment. Unfortunately we never got to see any of this as my little lad always wanted to go to bed by then but it always sounded as though it was going to be ok. That was the only problem we encountered - the noise. Our room was directly above the disco bar and we were well relieved when it shut for the night and everyone had yelled their way home - there some big mouthed people about with no consideration for people who may be asleep. So those people complaining about the bar shutting so early should bear in mind, some people with small children don't have the luxury of stopping up all night and appreciated an early closing bar. They shouldn't stay in a place like this if its night entertainment they are after, it's a family hotel.
The kids clubs in the day time were good and my kids seemed to enjoy the activities and the reps.
Yes I would agree the pool area was horrendously slippy so be careful. The hotel was a way out but it was very few euros to get to the beach etc so it wasn't worth worrying about and again, it was better to be away from all the noise that Tenerife could no doubt offer on an evening.
The staff were all very friendly and reception staff spoke such good english, it puts us english people to shame I think.
We would definitely return to this hotel and have already looked at the prices for next year!

hotel overall was clean apart from the toilets near the irish bar they were sometimes dirty and smelly.food was ok,always something there we liked.both the italian and the cavery are worth a visit.hotel location is diabolical.the first choice brochure says it is in las americas.it is nowhere near.we did tackle babs the rep about this at the time she told us it was a region of las americas.it is a 15 min walk to the beach.ok going down,but a big hill on the way back.we like to go for a walk and a few drinks in resort bars at night,not a good choice of hotel for that it really is in the middle of nowhere.staff were helpfull and pleasant.reps were great with all the kids and teenagers and the adults.plenty of entertainment in the hotel at night if your the type of people that like to stay in your hotel on an evening this could be for you.the downside to this hotel is your last drinks are 11.45, at midnight everything shuts down.some people,ourselves included wanted to sit at the tables outside and chat.this was not allowed,security guards came round and told you to go to bed.we pointed out to these that we were adults not making a noise and doing no harm but they insisted you go to your room at midnight.again we tackled babs the rep about this,she said it is a regular complaint from guests and she would have a word with the managment,i dont no wether she did or not but it was the same every night throughout our stay.

hotl up a hill in the middle of nowhere certainly not in las americas as brochure states.clean apart from loos sometimes a bit grubby.for the amount of people using them need cleaning more often.sent to bed at midnight by security guard.think they want aneasy nights work,totally uncalled for.food goodrreps great with everyone . pool area very slppy/do be careful saw a few nasty falls.its a pity this hotel is in a shocking location it has many guc points evening entertainment great its just aswell as its a taxi to any where else

Room was large with a seperate lounge which was lovely. The food was very british but good quality, although not sure the choice of food would be regarded as four star. The all inclusive deal was worth the money. Plenty of sun beds no problems with people saving them etc. The staff are very efficient and helpful, they also work hard and very long hours. I agree with the other comments posted about the security gaurds, although we did sit out till after one a few nights then the security guard moved us on.

Me my hubby and 2 children arrived at this hotel on the 28th of sept, after reading a few reviews on it i was dreading arriving there. When we arrived it looked so clean and tidy i was just waiting for the let down when we arrived at our room, but when we got there it was lovely, smelt nice, clean and fresh. We were very pleased. It was my childrens and my first time abroard and im so glad that i chose this hotel. Food was excellent with plenty of choice for everyone, hotel was very clean, towels and bedding changed every other day. I thought the location was fine where it was no noise or drunks hanging around. Hotel staff were friendly and all worked very hard. The entertainment was excellent something different every night, the reps worked so hard, i dont know where alex gets her energy from she was mad, ha,ha they were all great and kept the children entertained, first choice must be so proud of them. The only thing i would say about this hotel is be careful with items in your room and have a safe, i did have a top taken from my room. Also the floor around pool is very slippery, i would advise crock's or flip flops to be worn when out of the pool, but i think most places are the same as it's a tiled floor. I really cant understand why so many people are saying so many bad things about this hotel i will definitely go there next year and for 2 weeks as we only had a week there and it wasnt long enough. As for cockroches and ants i only seen 1 cockroch and no ants for the whole week i was there!!

Just arrived back for 2 weeks at this Hotel and we were very impressed with it.We stayed in a superior suite with a larger living area(even though I did not pay for a superior suite) in the main building and it was cleaned everyday we were there.
On the second day we had a problem with the light in the bathroom so I reported it to reception and it was fixed within 2 hours.
The only issue we had was with the food after 2 weeks we were fed up with it, the food is good and there are about 5 choices of a main dish plus all the salads but after 2 weeks you still get fed up with it.
Just a word of warning if you are a veggie you will have even less choice because all most all the main meals contained meat.
The fist choice staff on site work so hard and are doing an excellent job in keeping the kids and adults entertained.
We like to go to different place on each holiday but we may return to this Hotel as it was excellent

Main hotel lovely. Annexe similar to butlins,althogh clean and certainly not 4* or3* pushing 2*. Entertainment excellent for children day and night reps fantastic. Food appalling in the main posh cafe [alishas [6]words] restaurants even worse.

Be very careful around resort everywhere very slippery. Bars closed 11.45 no problem but hotel staff did serve Spanish guests while refusing to serve English even if paying.

Location pretty far out and certainly not convenient for anyone with walking difficulties.

Room was fantastic but as we later found this was reflected in the star rating!! Food was great (tho not as much choice as other places i have been) but really good quality throughout, different choices every night and a cracking Paealla :-)
This is NO WAY a 4 * 'hotel' but we were informed that the star rating was for 'apartments' rather than a hotel as such ...as these had a kitchenette!!!!
Entertainemnt was good, Charlie Chaplin....although we were a bit dubious, was hilarious and the Hipnotist was rally good too.
I know there are lots of reports about the pool area being really slippy.......these are spot on, if the pool area is wet.. then BE AWARE......i slipped and had a whacking great bruise on my backside for the rest of my stay.
There was a massive problem with having to get up at the crack of dawn for a sun brolly (7.10am was my earliest but i know others that got up earlier)...to me this could have easily been resolved by the Hotel with getting in more brollies (not rocket science!!!)...this caused anomosity between the guests that was uneccessary.
I would like to finish by saying we did have a really great holiday...we met Brian and Sharon from Wales with thier 2 daughters and a great woman from Luton (sorry, didnt get yr name) with boyfriend Martin who joined her later in the week.
Everyone who has booked to go to the Ocean Resort mnext summer, you will love it!!....Just dont expect a lie in x

no way is this hotel 4star i would rate it as 2star at most our room was really dirty with mould allover the bathroom the living erea was flooded when we arrived, they said the fridge had been switched off more like the bottom had rotted away so the fridge would'nt cool.when we booked we made a point that we wanted a bed in the same room as us for our 3year old this was not the case they expected him to sleep on a bit of foam not much wider than him down 2tiled steps in the living erea so he slept with us for the 2 weeks.
as for the food, well if you like chips your ok after that the choice is very limited.the only good side to the holiday was the entertainment team that kept the little one happy thanks (natalie) after this holiday we will not be using this tour operator again.