In my opinion we were ripped off. When we booked the holiday we were told it was a 4 star but they would class it as a 5 star. No way! We stayed in the annexe nogal, which we found out it is a 3 star. The main building is lovely and had so many facilities. Everything went on in the 4 star part. We were like second class citizens. Even the entertainment in the day was in the main building, the kids in nogal were forgotten. No way did I class it as all inclusive. I have stayed in other all inclusive and there are snacks and drinks available from 9am - 12pm. Here in nogal the snack bar did not open until 12 noon and shut at 6pm. Sometimes you were refused snacks at 5.30pm. In the main building 11am - 6pm. In the main building my son was limited to two slices of pizza, he was refused when he went back for more. You were even charged for crisps in the evening. No snacks available at night. I thought I would not need much money as it was all Inc. The kids club is free but many of the events you had to pay for. Kids loved it though. You had to pay for pool, air hockey ect but half the time the games were not working, nobody was interested in giving the kids refunds. The first week we had no problems with sun loungers and brollys, you could go out at 9am but second week they were all being reserved at 6am. There are not enough brollys for the amount of loungers.entertainment was good the first week but repeated the second week. We had many cock roaches as did others. Some days the room was cleaned better than others. Air conditioning was broken they were not interested in getting it repaired, they gave us a fan but it was useless. We were not the only ones. There were hidden facilities that nobody informed you of which would have made the holiday better. There was a roof top Jacuzzi with 15 loungers showers and a fridge. You could be there from 10am - 5pm if you wanted. I found out from someone two days before leaving. We were also told we were not far from las Americas and that it was not hilly. My mum struggled.

Back from 10days in the sun sun sun we had a lovely time. Just had another quick read over the reviews for this hotel and well here is mine....

We did not have the best of flight times when we arrived. When we finally arrived it was coming up to midnight and everyone had there luggage and who was still left waiting for the buggy??... us. My husband went off to try and find it and no one was wanting to help. When he found the first choice rep she just told him to go look in another place. The coach then was waiting for us and felt awkward. Didnt feel that the rep was really wanting to help us if she had then we would of been a lot quicker.

We were the second drop from the airport and it was really nice to walk in and get a great first impression on the hotel where we was going to be staying... or so U thought. It was half past midnight and when we checked in we asked if there was any water in our room and was told no but we can get some out of a vending machine.(thankfully working that night, noticed out of order when we left). Because of the size of my family we was not staying in the main 4 star hotel we was in the other half called Nogal Beach. It was a ground floor apartment with the same fac's as the rooms in the main hotel but not as nice. My son was supplied a cot that i later found out would of easily fit in one of the main rooms of the ocean palace. Nogal beach is NOT a 4 star rating more 3 and pushing it to that. We was in room N111 and no aircon, the next day (wed)at our meeting we told a rep and reported it to the reception. We stressed that in 30degrees heat we must have something for my son who was 16 months old. We was told that someone would fix it as soon as possible. Thurs came and we was told that an engineer was coming at 5pm so we hung around our room to wait. We had a call from reception at 4pm and was told that it can't be fixed and they have a fan for us to collect. At this point my husband approached 'Babs' the main rep at the hotel and explained that we had no air con and 1 fan between us all to use at night and was not good enough within 10 mins we was moved next door but one. N114 air con working and felt amazing. Phew!!! We later found out from our neighbour that we was not the first family to of been moved from this room for the same reasons and we was not going to be the last, 2 days after our move another poor family moved in. They too ended up moving afer they was offered a fan. The hotel knew it was a problem yet I felt that it was not being delt with and I guessed they was hopping for someone who would just put up with it.

So far it does not sound too good but it was trust me.... after the first few days we settled in. The hotel was clean, the cleaners worked hard and was up early every morning cleaning the floors around the pools and all very friendly. Our room was always cleaned but beacause the room itself was getting old so could only do so much.

Please please dont let the kids run around the pool areas i see a couple of kiddies go over with a bit of a bump. I even slipped a few times... and no i was not drunk :) The pool is not for those wanting to dive but lets think about it I would rather it be like that insead of the worry of one of my children falling in. there was the main pool and the baby pool in main ocean palace and 2 smaller pools in nogal beach. both had pool bars and lovely bar staff.

I was all inc. there was cooked breakfast every morning, fresh cooked pancakes, fruit, cerals, cakes and pastries.

Snacks availble from bar pool bar areas from 11 ish. the usall chips, icreams, burgers, hotdogs, pizza cheese or ham toasties. For lunch there was always a different selection of fresh salad, fruit, cakes, soup and a small selection of things to choose from like chicken, hot pasta and fish etc.

Dinner. there was always a different selection of foods to choose from. again there was always fresh salad, fruits, bread, soup to go with what you had. always cakes mouses and about 8 diff icecreams to choose from for dessert. kids liked getting there own icecreams. I did not find I was eating the same at all, but I do like salads and veg so it was my husband and kids that found it a little difficult some nights. Waiters and waitressess worked really hard and was always very friendly and liked to make a fuss over the kids.

Because all inc we got to eat in the carvery resturant and the italian resturant for one night. We did not get to eat in the italian beacause fully booked but managed to eat in the carvy. the carvy is base next door to the hotel, the hotel shop was in the middle. Lovely roast dinner enjoyed it. a family we become friends with did eat in the italian and said it was also really lovely. so dont forget to go. Overall the food was good. Always plenty to choose from.... for me anyway, and if you are all inc and you dont like what you have choosen then you can go get something else to try.

The staff at the hotel was really lovely and the reps where brilliant with the kids. My kids did not go in the kids clubs out of choice as much as I would have liked them too. They worked so hard. Yes its the same songs each night but it was me singing them in the car when we got home. The kids a fab time. each night there was diffent entertainment. Parrot shows, snake shows, bingo, deal or no deal, rock and roll shows. its was brill. just a quick hello to Natalie and Vicky you was fantasic and kids loved ya. Kids made friends with some lovely children.

Went to the water park. tickets priced the same when booked with reps as on the door. did feel was expensive. 80 euros to get in 2 adults 2 kids. 6 euros for a locker (get 2 euros deposit back) 8 euros if you want a rubber ring each. dolphin shows was not on untill the afternoon so we sadley missed it. kids was getting tired and was getting board standing with dad whilst I went on the slides. Kids wanted some chocolate so got 4 bars and it come to 10 euros. coke was 6 euros and 3 for a refill. have to pay for sunbed too 4 euros. if you go then take lunch with you. you still must go i had fun. only 10 mins from hotel. a new waterpark is opening this year and it is going to be massive see the building work on way back to airport and will be open in a couple of months and sounds fantasic. would love to vist it.

Beach not far away and very clean. 10 mins walk down the hill. shops 5 mins away. market on thurs and sat and gets really busy but i loved it and had fun haggling with the market people they love it too. They would even give you a good price and better still an asdas price:) just watch out for the guys with the scratch cards just say no and keep walking.

The resort was clean, hotel on a bit of a hill. was pram friendly.

It is a family based hotel so if you are looking for a quite time or not a lover of kids running around and making some noise then dont go this this hotel. I didnt fell that i had to ask the kids to be quite for anyone and they could have fun.

Sunbeds Oh My Word!!!! come on guys do you really want to get up that early on your hols for a sunbed? first week was fine you could even get a sunbed at 11am come second week it was madness. some mornings they was gone by 7am. just before we left the last few nights all sunbeds were being stacked and chained to together so people could not claim so early. it meant going down at 8.30am with everyone else and waiting for them to be unchained. it got silly. we even see a couple carrying 2 back to there rooms... What are you like??

Had great time hotel was lovely, nogal not so. Clean tidy. food was good i ate loads. pleanty to drink. also nice to see water despensers. it fresh safe cold water based in the restuant and around the pool bars. cleaners worked hard as did the bar staff. reps helped you when you needed them. Overall we had a lovely time and it was sad to come home. was very hot indead and we all got a tan.

Hotel great for familys with kids. when you book just check you are not paying for nogal beach side would be such a shame. go and have fun.

Emma x

A nice and comfortable hotel (we stayed in the main block, in a suite) and the rooms were really nice, the only problem we had was the bath-it was cracked so when we had a a shower I should imagine so did the room below, we was in room 229 so if you was underneath - sorry!

It was cleaned daily and no probs there, the only mess was from the other holiday makers not bothering to use the bins.

Our biggest gripe is that there is not enough sunbeds to go around! To make sure that you got a bed you had to go down to the pool area about 8.00-8.30 every morning to grab a bed as they are being unchained (see the previous review) and book it by putting your towel on it. It was not nice and not very relaxing although as we all gathered to do this we had a good laugh about it with other comrades.

The food was ok although it did not vary much, there was something for everybody. The drinks for the all-inclusive guests was minimal, we always go all-inclusive and it had the least choice and it did not offer any cocktails at all, only if you paid 6Euros and I missed the Tia Maria equivalent. Although most of the bar staff was fantastic especially in the Irish Bar (where we spent most of our time in the evenings) and in the disco bar.

It was not in the greatest of locations being uphill from the beach but it was bearable but not if you have mobility problems.

Like the bar staff most of the hotel staff are fantastic as are the reception staff. The entertainment team are brilliant especially Natalie and Vicky - cheers girls!

The only reason we would not visit this hotel again is because we like to go somewhere different.

We stayed in the main hotel, in an ugraded suite. The upgraded option was meant to have a larger living area or a large whirlpool bath. I requested a low level room with a larger living area as I had a 2yr old toddler and a 7 month old just starting to crawl. The supplements for this were alot and not worth it at all. We ended up with a top floor room that had a 6ft circular recessed bath with two tiled steps from the bedroom/hallway into the living area.

We arrived on Friday 20/7, on arrival there was a pool of water on the floor in our room. We were meant to have two cots, there was only one and it was broken, there was no kettle and we had this huge round bath that we could not bath or shower 2 of the kids in. I went straight back to reception and asked to be moved but was told that the hotel was full. Babs the rep said all suites had these large whirlpool baths, brochure incorrect, and I may get a diff room but it would be a down grade with no refund, she said she would get back to me in the morning...She never did.

The cleaner came to clean up the water, she used our tea towel for drying the dishes then hung it up for us to let it dry, she didn't replace it!

The maintenance man came to fix the cot, he used a knife from our cutlery tray then returned it there while we were there!

Later on that day we discovered little bugs around the kitchen area. Again reported and the cleaner came with the cockroach spray. She wiped and sprayed the area while me and my small children were there.

This went on and on. Reception/reps even gave me my own spray so I had do to my own pest control twice daily! On the Tuesday, I asked for a room move. Babs would get back to me... she never did. The hole in the kitchen would be sealed, it never was.

Every day there was a battle for sunbeds and parasols, there just wasn't enough of them. Alot of the beds there were broken as well and had sharp edges. One day someone counted the parasols and there were only about 53, some of which were damaged. This caused some animosity among guests and also meant there was no long lies on this holiday, well not if you wanted a sunbed.

The pool area was very very slippy. Every day adults and children were falling. A couple of hospital cases for the adults when we were there. Wearing flip flops wasn't enough to stop you sliding which made this very dangerous and a nightmare for transporting small children into the pool.

There is a small playpark for the small children but the rubber flooring is faulty. It comes of ontheir clothes and footwear. The park equipment is all black, which in turn stains the kids clothes. the park equipment is aprayed each morning but this doesn't remove the black rubber marks. There were also a few rather large cockroaches around and on the playpark when we were there. Nest to the park there is a drain which smells of sewage and one day was over flowing. Due to the slippy surface, kids were slipping right into it, it was disgusting.

The hotel staff done their best but there simply wasn't enough of them. Most bars had one member of staff at a time which wasn't enough. The air conditioning in the entertainment room was broken so it was too uncomfortable to sit in there with 2 small children. We were told this was fixed the day before we left.

The food was okay, not a large selection and not much choice for kids but what was there was cooked and tasted okay. Drinks were brought by waiter service in the restaraunt which was okay as long as you didn't mind a wait for them to arrive.

The first choice entertainment and kids reps worked hard and done a good job. The holiday reps to ensure your stay went okay, well Babs was nice, talked alot and didn't do much listening. Robyn, the new girl, was rude unprofessional and really didn't have a clue.

Overall, this is going down as the worst holiday we have had in 15 years. This hotel is no where near what we expected from a four star. It's advertised as a family hotel but all three of my children came home covered in bruises due to the pool area and the tiles steps in the room. A plastic playpark and some first choice kids reps does not make a child friendly hotel. We thought that it would be a safe bet choosing a supposedly four star hotel in Tenerife with an esatblished company like First Choice - We were very wrong!

Myself and my family have travelled to tenerife many times though we had never stayed in this side of resort.Location of the hotel is very poor a million miles from nowhere. We did get the hotel room which we requested which got the holiday off to a good start. On the sat morning we went to our welcome meeting to be greeted by a rather large first choice team who looked tired and slightly over worked. The welcome meeting dragged on a bit as there was so many people talking there was the rep babs.kids club,entertainers and the swim kids and they were all wanting our money.
When it finished we did book some excursions and decided to get some lessons from the swim kid. These were paid in euros for a block which is not worth it at all but i must say big praise to the instructor Paddy very good at what he does and he seemed to enjoy his work as well (When he was around that is)
Entertainment is good dont expect to much though its all very butlins style! Nat was fantastic and she made sure you had a good time and joined in th ekids loved the mini disco.
Kidsclub reps work very hard and dont get paid enough. i have a son of 10 who went to the wavelenghth club with darren and he thought it was brill,he never usually joins in..
Last but not least you have babs the rep quality women who likes to talk and tell you her personal life.

would return to the ocean resort hotel lovely first choice staff wicked!!!!!!!!!!!!!!!!!!!!!!!!!!!

On arrival we were put in the annexe the first room we discovered after the most uncomfortable night had no air con we were in fact the third family to be put there in a week !

Day two moved to a different room and whilst drying my hair my hubby shouted to me to quickly turn off the hair dryer as there was water pouring from the light fittings in the bath room which was flooded within minutes eventually moved to superior suite in main hotel 3 days of holiday packing and moving.

This hotel is not 4 star and I am in full agreement with every complaint made on this page! Natalie and Vicky did a fabulous job not so the reps or hotel staff!

The worst hotel I've ever stayed in and am nervously perusing every future choice of holiday after this disaster !

The hotel was very clean and the staff were very friendly, food was good, and a good choice in the buffet resturant.

The bistro resturant was superb ane the Italian was very good. kids entertainment was the same everyday but the evening entertainment was diferent most nights . Pool area very very slippy beware.

Alround a great hotel for a great holiday.

Me and my friend booked an alli nclusive holiday to the Ocean Resort via the internet.

I had stayed at the hotel on a number of occassions before it went all inclusive. When I booked I assumed we would be in the former ocean palace as nowhere did it say that the hotel group had aquired the annex next door.

On arrival the restauraunt was about to close but they kept it open another ten mins so we could get something to eat but all that was left was cold or like rubber from been kept warm.

We were given a key to room 217 in the nNgal apartments they looked like a concentration camp dismal and run down. It took ten minutes to get the door open as the key didnt turn the lock. The apartment was very dark and dingy one of the wardrobe doors was missing and the toilet was all stained needed a dam good clean. We only had one flat pillow on each bed and my friend is disabled and needs to be elevated to sleep, so I went back to reception to ask for 2 more pillows only to be told we couldnt have any because they didnt have any spare, so we ended up having to roll a blanket up to put under the pillow.

The night staff seemed to have a couldnt care less attitude. the food was absolute rubbish compared with previous visits to this hotel it was repettative and done on the cheap the only thing edibble was salad and after the 3rd day chips were getting a bit much.

We found it hard to get snacks during the day as the snack bar didnt open till 12 and closed at 6.

The only thing to drink with any taste was orange. The bar areas seemed to use watered down drinks because they deffinatly didnt taste of alcohol I had to get a malibu and lemonade and a malibu to make it even resemble a drink the larger was flat no fiz at all, we had kids playing football all day under the balcony and louts shouting ta each other late at night across the pool area/

All i can say is I am glad i only booked one week as Iwould have been going home early had I booked two this is by far the worst holiday experience I have ever had in Tenerife.

I will definitely not be staying at this place ever again.

What a transformation, this hotel used to be very good, now due to obvious cost cutting i would only rate it a one star, rooms a dump, food crap, staff surly, i think the previous recent good comments must have been posted by the owners ( first choice) or management from the hotel. Do not go here if you want a decent holiday experience.

Me and my fiance arrived at Ocean Palace Hotel on Friday 6th April for a week.We got there at 3pm and were greeted by two lovely receptionists.

Our hotel room was 001 which was first room on the first floor which was really handy. We both thought the rooms were really lovely. Very spacious and our room looked over the pool area which was great.

The staff there were lovely. As my fiance speaks very good spanish they all took a shine to us (even though i didnt understand half the things they were saying). We didnt speak much to the entertainment staff as they were always busy with the children so i cant comment much on them but they did seem lovely people. The bar,restaurant and reception staff were really pleasant and made our holiday very enjoyable. Even the security guard on a night was a lovely man.

The pool wasnt too deep which was good for the kids but my fiance was very upset as he loves diving and swimming so wanted pool to be deeper. Around the pool is very slippy so be careful if your running etc.

The hotel was kept very clean though. There was a few piguins flying about now and again so watch out for them.

I did have one little complain which was about the food.All i ate was chips and cucumber. On the Wednesday after we arrived there was a chinese night and all i ate was cucumber. However my fiance is definetly not fussy with his foods and he found some things he liked. There is a cavery and italian restaurant in the hotel which i definetly recommend those to you all.

We booked to go to 'Aqualand' the day before we came home and was a very expensive day out. We paid 47 euros for us both to go which wasnt too bad. When we got there we had to pay 6 euros for lockers, 3.50 euros per bed and the man behind the counter told us we had to buy a double ring or else couldnt get on most slides (that cost 11 euros). We went to the cafe and bought 2 hotdogs, 2 carton of chips and 2 drinks and that came to 21 euros. Overall we spent 88.50 euros on half a day.

We did walk from Costa Adeje to Los Cristianos which was lovely. The views were something special.

Overall we both had a fantastic holiday and would recommend this hotel to anyone (especially people with children as there is lots for them to do). Its definetly worth a 4 star. I would go back tomorrow if i could. We are thinking about going back soon.