Image of Family Garden Compostela Beach Apartments

Family Garden Compostela Beach Apartments

52 of 82 hotels in Playa de las Americas

3 out of 5 from 96 reviews
4 stars
Av de las Américas, 8, 38660 Arona (Tenerife), Spain

96 Reviews

Traveller Rating

  • Excellent
    10
  • Very Good
    39
  • Good
    20
  • Average
    17
  • Poor
    1

Review Overview

  • Cleanliness
  • Entertainment
  • Food
  • Service
  • Location
M Collier
18 years 7 months ago
We arrived around early afternoon at the Compostella III resort, first impressions were promising as the hotel receptionist was very friendly, efficient and was one of the few who spoke excellent English.

The room was basic, fresh linen and towels provided daily, but not cleaned at all. We had to wear flip-flops as the floor hadn't been swept or mopped before we moved in. Good view over the pool area which allowed me to see the kids when I was in the room and they were still down at the pool. Unfortunately, it was a bit noisy & rowdy after 11pm with teenagers hanging out. (Granted there is little for that age group to do there as I found to my cost)

The food was good in the restaurant with excellent choices for adults with more discerning tastes, but my kids and I noticed most other kids too, fed mainly on the plainer more recognisable (English) style fare. Service was OK, but they did tend to whip plates away from tables very quickly!

The bar predictably was a bit pricey and understaffed, meaning a long wait for orders while the entertainment was on. This got a bit tedious over a two week period (and didn't improve).

The Mirador restaurant was pretty awful, none of the staff seemed to enjoy what they were doing, they served take-away and sit down meals, but not many people ventured twice. Even the girl serving the ice creams didn't seem to realise that the ice cream had to actually be pressed into the cornet, lost count of the dropped cones I saw and that was before kids got to the doorway!

The entertainment ranged from the embarrassing to the not too bad, timings were awful and the kids club ran on too late for the younger ones, kids disco was dreadful, just kids jumping around on stage. No disco at all for teens or adults. Bingo...followed by the act, then nothing. The bar got very busy, and the computers in the foyer took a hammering every day...used by all the kids (all ages) 1euro for 5mins internet!! Pool tables (6) 1 euro 20cent per play, and cues were like gold dust, at one point there was only 2 cues for 6 tables.

During our stay, I noticed litter on the stairways and stains that remained there the entire fortnight. The lifts broke down often, usually late at night with all the young ones returning to their apartments, the alarm went off at least 6 times on our visit, one of these times my 15yr old was stuck just below floor level and had to climb out with 3 of his friends. Not for the fainthearted!

As mentioned by lots of others, the walk into town is pleasant but in high temperatures is only for the fit and healthy. Taxi's were charging whatever they thought they could get away with, when challenged though the two who tried it with me, backed down and took the 5 euros I offered.

I wouldn't return to this hotel, but if they sorted out the entertainment and had experienced staff manning the bars and restaurant, it would be a good family hotel.
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Travel operator: first choice

Julie D
18 years 7 months ago
On arrival the apartment complex is very impressive, pretty wooden reception and gorgeous pool area, however on entering our appartment I was slightly disappointed.

Apartment was very clean but basic is the only way to describe it,however it grew on me throughout my stay.

The cleaners came everyday except sundays to change towels and were there 5 out of 7 days to tidy and make the beds. They always did a fantastic job!

Our balcony was set back further than the ones either side to us which allowed us privacy on the balcony and we felt we could play music slighly louder. We felt bad for the people on certain floors who didnt have a balcony but a little space surrounded by a small wall, no privacy as they were the walkways.

The Happy days bar was brilliant, 2 bud for 5euro, staff friendly and food always excellent.

The only disappointment was the slight old fashionedness of the decor in the apartments but nothing to put u off staying at the hotel.
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Travel operator: Direct Choice

Recommended
Michael
18 years 7 months ago
The hotel was very well located with a 2 minute walk in either direction bringing you to a beach.

The Pool was huge and had no complaints there. On site the drinks were very cheap, especially in Malibu bar(where Julio - lock up your daughters) worked - 'Whata would you a lika to drink mennnnn?'

There was also a rather pervy bloke at the the other bar - who liked leering at my female companions. There was no entertainment at the Happy days bar except for sky sports.

However many an enjoyable night was spent at the Malibu bar with their array of weird entertainment...Singing ' my bonny lies over the ocean...' All in all a fab holiday, great local restaurants and superb Maccy D's!
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Travel operator: Thomas Cook

Recommended
Amber O;'connor
18 years 7 months ago
Well to start off with we was very dissapointed with the apartment, it was very basic, should be a 2* hotel not 3* hotel.

However the apartments was small, no kettle, no t.v, no toasters e.t.c.

There was plenty of noise in early hours of the morning, which was most annoying, as sleep was hard to come by.
The bar and the bar staff were great, cheap beer and food, very reasonable.

Fight for sunbeds every morning and they were tatty there was no shade or umbrellas.

Would never bring my family here again, and not recommend it.
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Travel operator: internet

18 years 7 months ago
We made all our own arrangements over the Internet and booked the apartments with Peterman Moral agency.

The apartment was small but well equiped we had a tv a hifi all the kitchen equipment we could need and the use of a washing machine when needed.Peterman Moral were great and did everything possible to ensure we had a great holiday.

The staff were also very friendly especially the Spanish barmen in the Malibu bar,it is happy hour there all the time two pints for
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Travel operator: Independently

Recommended
Strauss
18 years 7 months ago
I feel completely let down by all concerned involved in arranging my holiday of one week to this location. The staff at the resturants were quite intimidating to the point of if they said you can't have the meal you chose you would say ok then and still pay for it.

My eldest son of 18 years old was unable to wander the complex after about 10 pm due to other youths smashing the place up.However the guards were quite on top of this and dealt with the youths straight away.

Fortunatly we hired a car for the week so we were not faced with the prostitutes situated outside the complex!!!This complex has a "rough and ready"feel about it and you should always be on your guard.

We decided to do a beach day only to find out after my family had been on the water sports that swimming was not allowed due to the main pipes had burst from the hotels spilling sewage into the sea!!!

I didn't enjoy walking along the sea front at night what with everyone jumping at you trying to sell you something and if you tried to ignore them they'd shout stuff at you!!!!

COCKROACHES well,where do I begin a few days in to the holiday the little beasties became more noticeable to the point when my daughter was sitting on some grated steps out side the complex and to my whole families horror she was surrounded by them trying to get out of the steps.

Thomas Cook must know how awful this place is so why did they tell us what a wonderful destination we had chosen.We asked them to help us choose and they gave us this.Sadly I will never return to sunny Tenerife as it only has bad memories of a lot of money wasted and great disappointment.

It is almost a year later and still feel the same .Something should be done to improve this holiday destination to avoid constant disappointment from honest customers.The appartment we stayed in was lovely no complaints!!!!!!!!

However at night when you needed to sleep and it wasn't that early 12:00-1:00am You were constantly reminded that you were not alone,the walls were so thin that we could even here the chairs being dragged across the tiled flooring in the other appartments and they all had the most awful door buzzers that were rung constantly all through the night.

The entertainment for children went on far to late the children were tired and the adults bored out of their brains.When there was something to watch for the adults you could'nt see anyway as there wasn't enough seating for all the holiday makers unless you got there at 5pm in the evening and sat it out until 10pm.
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Travel operator: Thomas cook

Newlove
18 years 8 months ago
Hotel cleanliness was of good standard.

Any problems with the room were dealt with within a few hours, or first thing in the morning. Air conditioning never worked apart from once. (This made it very difficult to sleep).

We ventured into the breakfast buffet on two occasions it was passable but the sausages looked a little raw.

The location was good it was out of the way, but taxis were so cheap, though never the same price, but never more than a couple of euros difference.

The hotel staff were polite and efficient, though seemed a little impatient when booking families in, probably due to the large amount of families that got off of the coach at the same time.

Never really see the entertainment, but the younger ones enjoyed the mini disco.
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Travel operator: Thomas cook

Recommended
Peter Bull
18 years 8 months ago
Just returned followng a two week break in July 2005.

First point to note is there are at least three hotels in las Americas called Compostella something or other. This is compostella beach resort 3, otherwise known as compostella golf (as it is (almost) entirely surrounded by playa las americas golf course).

We booked independently and saved a fortune of brochure prices. The Penthouse suite room did not dissapoint with great views over the golf course to the sea, beware that there are some suites which look directly over the pool area which may suit some but not us.

Family of five on half board. Food choice was superb, always something for the children to choose from. For all there were always a wide selection of hot meats, always a pasta and fish dishes. Themed (Chinese, Mexican or Tropical evenings once/twice a week) agree with the comment on sausages which did appear to be a little undercooked. My 6 yr old loved them and neither he or any of the party suffered any stomach problems.

Entertainment programme was well organised with some good evening shows. Childrens club - Mini disco was predictable as always with a lot of effort put into this by the staff and a varied programme of events held for all ages during the day.

Location is the only downside to the hotel. It is not 800/1000 metres to local beach - we were in the closest area of the hotel to the beach and even a direct line to the beach would be more like 1500 metres.

You cannot walk across the golf course (in a direct line), you have to walk around 400 metres to clear it and then down what we called "condom alley" presumably as (from other reports) it is frequented by prostitues during the evening - we did not see this, only plenty of evidence to suggest this!.
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Travel operator: Independent

Recommended
18 years 8 months ago
Rooms were very good but the main downside is the location, 20 mins from the sea and resort centre.

The poor quality food at the hotel meant we did this return journey twice each day. Normally walk down and taxi back, forget my Licence so could not hire a car as planned.

Taxi drivers were a bunch of crooks over charging by pressing night rate buttons in daytime and 2 or 3 times at night. They also did not want to give you any change.

Mirador restaurant at the hotel is a joke we had a meal there first night and it was terrible, staff did not have a clue. Food was disgusting.

Hotel operates a not reserving sunbed policy we were told on day 1, but this was never observed. All sunbeds gone by 9.15am each day but 50% empty apart from the towels until lunchtime.

Bar prices expensive as you would expect for a 4 star complex located out of town.
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Travel operator: First Choice

Vicky
18 years 8 months ago
On arrival at the hotel we were greeted by the friendly and constantly friendly staff, even at 4am when we were trying to phone some boys we had met there! they were more than happy to help and let us use the reception phone for free!

We were allocated a 2nd floor room with a pool view as requested. The room was clean and spacious for a studio, were able to cook but ate out every night as its so cheap. Maids came everyday and even tidied around 2 hungover girls and were polite and towels often changed.

The view was lovely and pool was clean and was always able to get a sunlounger no matter what time we got up.

The Happy Days bar was also good friendly English staff, great full English breakfasts for 4euros, great washed down with a cocktail, really strong and cheap!

Great hotel over all would go back however it's really more for families and older people it's a fair walk to the clubs so we got taxis which were cheap enough. We did get told off one night for being to loud but what do you expect from a club resort. We did become quiet though.

Nice enough hotel.
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Travel operator: Sunset

Recommended

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