34 Reviews
Traveller Rating
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Excellent4
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Very Good14
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Good8
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Average6
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Poor2
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
19 years ago
Well we stayed here for a week. I thought it was good.
The rooms are basic but big enough. We stayed on the 2nd floor. The balcony was huge and our little boy loved it.
The food we had was ok. With us all being veggies there wasn't that much choice.
The hotel was fairly clean even though there was work going on.
The swimming pool was great and the staff very nice.
The hotel is a 5 min walk from the beach.
The only real problem we had was the pubs below got a bit noisy late at night. But what do you expect from Brits abroad?
The rooms are basic but big enough. We stayed on the 2nd floor. The balcony was huge and our little boy loved it.
The food we had was ok. With us all being veggies there wasn't that much choice.
The hotel was fairly clean even though there was work going on.
The swimming pool was great and the staff very nice.
The hotel is a 5 min walk from the beach.
The only real problem we had was the pubs below got a bit noisy late at night. But what do you expect from Brits abroad?
Travel operator: Thomas cook
Recommended
19 years 6 months ago
The room was not brilliant although we knew some rooms were being renovated. Unfortunately we got one that hadnt been. We were appalled to find a camp bed in the main living area in a room for 3 adults. The kitchen area was not brillianty cleaned and we were greeted by cockroaches daily. The location was not too bad though you do have to cross a busy road to get to the beach. The staff were ok but not really that pleasant. The entertainment was mediocre.
Travel operator: First Choice
19 years 7 months ago
This was the 3rd time we have stayed here and we are booked up to go back next year.
We find it very clean and the staff are always very nice. We never saw any bugs and we had clean towels when we needed them. We never came back at night until 1am as we spent our evenings at Amanda
We find it very clean and the staff are always very nice. We never saw any bugs and we had clean towels when we needed them. We never came back at night until 1am as we spent our evenings at Amanda
Travel operator: freedom direct
Recommended
19 years 7 months ago
We have stayed at this hotel twice and we have booked to go again next year.
We found all the staff especially the reception and entertainment staff very helpful and friendly, our room was cleaned every other day and we always had clean sheets on our bed and clean towels.
We were there when the hotel was been renovated and were warned there maybe some noise but to our amazement we didn't hear a thing.
The weather was hot and was able to hire fans to keep us cool.
Another couple in our party was staying in a room what had already been renovated and it was beautiful they had air conditioning, oven and hob which also had a toaster grill and newly tiled kitchen area with marble like unit tops, shower and bath which was very clean as it had just been re tiled.
I hate any kind of spiders and creepy crawly's and I was very pleased to have not ever in both our times found any cockroaches in our apartment.
I would highly recommend staying at the Santa Maria apartments I have enjoyed it every time.
We found all the staff especially the reception and entertainment staff very helpful and friendly, our room was cleaned every other day and we always had clean sheets on our bed and clean towels.
We were there when the hotel was been renovated and were warned there maybe some noise but to our amazement we didn't hear a thing.
The weather was hot and was able to hire fans to keep us cool.
Another couple in our party was staying in a room what had already been renovated and it was beautiful they had air conditioning, oven and hob which also had a toaster grill and newly tiled kitchen area with marble like unit tops, shower and bath which was very clean as it had just been re tiled.
I hate any kind of spiders and creepy crawly's and I was very pleased to have not ever in both our times found any cockroaches in our apartment.
I would highly recommend staying at the Santa Maria apartments I have enjoyed it every time.
Travel operator: AIRTOURS
Recommended
19 years 7 months ago
We stayed in this hotel in September 04.
The hotel was clean and tidy, the young male hotel staff were only interested in the young ladies and did not have time for us families.
The entertainment at night was terrible we always went elsewhere.
We ate in the restaurant and the food was cold, no tables cleared so this was terrible. The drink was expensive in the bar they ran out of Lager and sold us bottles at the same price as a pint.
Overall I would never go back to this hotel and if you have kids it is even worse as they are not kid friendly
The hotel was clean and tidy, the young male hotel staff were only interested in the young ladies and did not have time for us families.
The entertainment at night was terrible we always went elsewhere.
We ate in the restaurant and the food was cold, no tables cleared so this was terrible. The drink was expensive in the bar they ran out of Lager and sold us bottles at the same price as a pint.
Overall I would never go back to this hotel and if you have kids it is even worse as they are not kid friendly
Travel operator: My travel
19 years 8 months ago
hotel santa maria- playa los americas tenerife
2adults 1 lad (16) self catering 2 weeks6-20/8/04
the hotel is at the top of a small hill, on arrival the room wasnt ready as we arrived at 3 pm. we waited 1 hour, time to have a look around.
pleasant reception, terrace not as big as we thought , the brochure it looked bigger, 60e deposit for the room, 32e for the bigest safe we have ever had, you get a key and put your own combination into the control panel( well worth it)in the room it was basis but comfortable, fridge,hob,oven. 2 beds and a sofa bed- we were on the 4th floor great view of the sea.
the rooms were cleaned every other day, CLEAN TOWELS, PLENTY OF HOT WATER, not many elec points and yes there were wires hanging out (this was because the rooms are being renovated, expensive to eat in and the drinks at the bar were pricy compared to the outside bars.
my view. a good holiday - nice hotel- security on all the time- we had no problems - yes we would go back to this hotel without any hesitation, what problems we heard about were sorted.
book trips from the agencies not the tour rep as they are cheaper. try the half day fishing trip from los christanos - the crested wave - brill 40e well worth it.
the only other minor point is there was no air conditioning in the rooms and as the resort had one of the hotest august on record we could have done with it.
go there with out any fear you will enjoy it - no i dont work for thomas cook or agencies- thanks thomas cook and santa maria hotel -
2adults 1 lad (16) self catering 2 weeks6-20/8/04
the hotel is at the top of a small hill, on arrival the room wasnt ready as we arrived at 3 pm. we waited 1 hour, time to have a look around.
pleasant reception, terrace not as big as we thought , the brochure it looked bigger, 60e deposit for the room, 32e for the bigest safe we have ever had, you get a key and put your own combination into the control panel( well worth it)in the room it was basis but comfortable, fridge,hob,oven. 2 beds and a sofa bed- we were on the 4th floor great view of the sea.
the rooms were cleaned every other day, CLEAN TOWELS, PLENTY OF HOT WATER, not many elec points and yes there were wires hanging out (this was because the rooms are being renovated, expensive to eat in and the drinks at the bar were pricy compared to the outside bars.
my view. a good holiday - nice hotel- security on all the time- we had no problems - yes we would go back to this hotel without any hesitation, what problems we heard about were sorted.
book trips from the agencies not the tour rep as they are cheaper. try the half day fishing trip from los christanos - the crested wave - brill 40e well worth it.
the only other minor point is there was no air conditioning in the rooms and as the resort had one of the hotest august on record we could have done with it.
go there with out any fear you will enjoy it - no i dont work for thomas cook or agencies- thanks thomas cook and santa maria hotel -
Travel operator: sunset(thomas cook)
Recommended
19 years 8 months ago
Definately staying in this aparhotel has ruined our holiday in the beautiful island of Tenerife.
What really drove us mad was the fact that this Hotel did not provide maid-service as promised and no clean towels were available. We were not advised about the service provided and expected to have our rooms done and clean towels daily. Reception staff advised that two times a week, the service was not provided, but we had our room done only ONCE throughout a 7 night stay. We had to beg for clean towels and were only given one or two daily (all stained and smelly).
It is really hot in August and would have never imagined that the Hotel does not even have fans!!! To hire one (if you manage to find availability) was too expensive - not even worth considering. We had to put mattresses on the floor in the balconies to manage to get some sleep!
Cockroaches were our 'neighbours' wherever we were. The Hotel is really infested - we had cockroaches in the lobby, in the Restaurant, in the bedrooms - everywhere. We were even disgusted to eat at times when we saw all those cockroaches running around. Funnily enough, when we pin-pointed it to staff on duty, they just kill the cockroach and kick it on a side! Very professional!
The Hotel is situated in a very good location and the staff did their utmost to try and help us, but unfortunately everything seemed to be beyond their control.
In other words, my suggestion is Do Not Go There if your are visiting Tenerife, and consider a 4 or 5 star Hotel, cause 3* service is nothing compared to any other country I have visited up to now - Crap!
What really drove us mad was the fact that this Hotel did not provide maid-service as promised and no clean towels were available. We were not advised about the service provided and expected to have our rooms done and clean towels daily. Reception staff advised that two times a week, the service was not provided, but we had our room done only ONCE throughout a 7 night stay. We had to beg for clean towels and were only given one or two daily (all stained and smelly).
It is really hot in August and would have never imagined that the Hotel does not even have fans!!! To hire one (if you manage to find availability) was too expensive - not even worth considering. We had to put mattresses on the floor in the balconies to manage to get some sleep!
Cockroaches were our 'neighbours' wherever we were. The Hotel is really infested - we had cockroaches in the lobby, in the Restaurant, in the bedrooms - everywhere. We were even disgusted to eat at times when we saw all those cockroaches running around. Funnily enough, when we pin-pointed it to staff on duty, they just kill the cockroach and kick it on a side! Very professional!
The Hotel is situated in a very good location and the staff did their utmost to try and help us, but unfortunately everything seemed to be beyond their control.
In other words, my suggestion is Do Not Go There if your are visiting Tenerife, and consider a 4 or 5 star Hotel, cause 3* service is nothing compared to any other country I have visited up to now - Crap!
Travel operator: SMS
19 years 9 months ago
this message is for all people thinking about booking to go to Tenerife and planning on staying in the Santa Maria.....please change your mind this hotel is a shambles lets start with the cleanliness non what
Travel operator: firstchoice
20 years ago
We stayed here for a week. We had been booked for the Paradise Park hotel in Los Cristianos but we changed because there was renovation work going on at the Paradise Park. What a mistake!
The apartments were very basic and crawling with ants when we arrived.
Someone had vomited in the pool and when my son and his friend told reception staff they just shrugged their shoulders.
The apartment right next door to us was being refurbished- this meant a lot of noise and dust and rubble. The smell of sewage during this was awful. The outside walls of the hotel were being knocked down and restructured which meant dodging wheelbarrows and workmen with circular saws everyday.
This holiday had cost
The apartments were very basic and crawling with ants when we arrived.
Someone had vomited in the pool and when my son and his friend told reception staff they just shrugged their shoulders.
The apartment right next door to us was being refurbished- this meant a lot of noise and dust and rubble. The smell of sewage during this was awful. The outside walls of the hotel were being knocked down and restructured which meant dodging wheelbarrows and workmen with circular saws everyday.
This holiday had cost
Travel operator: cosmos
20 years 2 months ago
The hotel was very clean and the food was great
Travel operator: First Choice
Recommended
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