My wife and I have just returned from a one week stay at the 4* rated Melia Benidorm. \"Very disappointed\" is my only way of summing up this establishent as a whole.
Throughout previous reviews, both good and bad, the truth about this place has been pointed out. As an experienced world-wide traveller I tend to believe some people are too picky and over critical and others are easily pleased and overwhelmed with hotel experiences and often I just wish to try the product for myself.
The Melia Benidorm is aesthetically pleasing, has fantastic facilities, a wonderful pool area and is in a nice location. However the condition of the hotel is another story.
On arrival we were given a room on the 11th floor (23/24 floors). (We had asked for a very high floor and double bedded room in two ...
previous emails which were both read but not replied to.) The room was filthy and every surface, including the floor and balcony, was covered with thick dust. The \"twin\" beds were made up but crumpled. The large 6ft mirror had fallen off the wall on one side and the television aerial had been yanked out of the tv socket leaving bare copper wires. I counted four english speaking channels. The beds however were comfortable.Read More
The bathroom, which in itself is an utter shambles in design layout, had a toilet seat with a mere 3in gap to the radiator and toilet roll holders located out of reach and the throne\'s rear. Our toilet seat had a sanitation sticker between seat and porcelain yet there were waste remnants on the seat itself from the previous user, absoultely disgusting. The shower leaked through into the bedroom so a towel was laid their the whole week of our stay and never changed, lifted or cleaned around by the maid. The silicon seal around the bath and shower looked like it was applied blindfolded. We did however have clean towels.
The furnishing were pretty but crudely put together and the drawers would not close properly. The balcony door had been prised open at some point in the past and had never been fixed, hence it never locked and never allowed the air con to work in the room as the door sensor was busted. The balcony recliner seats however were great.
The pool are sunbeds were plentiful but thick with dirt. The pool itself looked inviting, even in December, but it too was utterly filthy.
The restaurant was nice enough but the seats are spaced too close together therefore making it near impossible to return to your table with food without brushing past other diners. Food was Ok and despite a large choice was very bland. Breakfasts were great but monotonous. Restaurant staff were all pretty dour with the exception of waiter Patrick and waitress Eva. Maitre\'d (spelling) service was OK but chaotic at the busiest of times, A little spanish was appreciated. Too little staff.
The hotel reception is gorgeous and is the only part of the hotel that I can truly say was up to the part. Nice pianist, if you like lounge music, and very comfortable furnishings. Reception staff were pretty dour and slow but reacted quickly when our safety deposit box (free) acted up and required maintenance.
Location is pretty good for Benidorm although a bit far from the beach at 800 yards or so. Lots of low key bars and restaurants in the immediate vicinty with very cheap prices for food and drink. My favourite was the Beer\'s Friends Bar, just left across the road. The staff were happy to arrange any football match and sport you required and there was no loud music which is often associated with bars in this resort. Ask barman Gary to make you one of his Cheeseburgers, very simple and brilliantly tasty. You may need one if you stay at the Melia due to the often bland food.
My wife and I have twice stayed at the excellent Levante Club (two hotels behind the Melia) and believe that it is a much better hotel in every respect. We won\'t be back to the 4* looks and 2* service of the filthy Melia Benidorm. A major disappointment.
Tour Operator: flyglobespan.com