A personal opinion based on a 10 night stay March 2011
The Sheraton Krabi Beach is a large resort located on one of the best parts of the beach at Klong Muang, Krabi.
We had booked a Club high floor room, which had a sea view. The initial impression of the resort was of space and air - a very welcoming, typically SE Asian appearance. Check-in was speedy and efficient and we were soon departing, by buggy, to our room.
The room was stylish, modern, and clean with all the usual amenities and the bathroom offered a separate bath and shower. Water was supplied, usually in sufficient quantities. There was adequate storage for our clothing and bits and bobs, a very nice room.
The resort featured two spacious pools and three main restaurants The Malati, Geckos and Mangosteens, in ...
addition to Coco Vida, which served light meals in the evening, with regular entertainment.Read More
Breakfast was taken in Mangosteens but unfortunately, whilst there were many types of buffet breakfast on offer, the quality and selection was poor, the layout of the buffet was bad and the service terrible. It was rather chaotic at times. Unfortunately this never improved during our 10 night stay.
Fortunately there are a number of small restaurants, shops, massage places very close to the gates of the hotel, these were perfectly adequate and offered a good alternative to the hotel restaurants. There is a 7-11 shop immediately adjacent to the hotel, which was extremely useful!
The club lounge was a fair distance from the club rooms, in the main building. Unusually, this did not offer breakfast but was open most of the day/evening and provided tea/coffee/soft drinks etc. Afternoon tea was also served. We tried this only once and whilst we were able to get tea and coffee, we were never offered any cake or snacks which are served at your table.
The club lounge was badly understaffed and service very slow. We had cocktails/drinks on most evenings and once again the service could be very slow and the standard/selection of snack was poor. The slow service could not be attributed to the staff, who tried their best. It was the lack of adequate staffing numbers which caused the problem.
Low staff levels seemed to be apparent throughout the resort, although there always seemed sufficient staff at Mangosteen’s for breakfast (so why the chaos there?).
On a couple of occasions the room was poorly serviced, dirty cups left unwashed, no tea replenished, no water replenished, floor unswept. Not the best experience and far different from the other two hotels that we stayed at on this trip. There were 2 PCs for complimentary internet access in the lounge. The hotel and rooms were serviced by Wi-Fi, but this had to be paid for!
There were sufficient sun beds, the beach was good and tidy and there was an activity programme. Catamarans and kayaks were available and it was possible, just outside the hotel grounds, to hire a long-tailed boat for trips to the nearby island.
Whilst some of the comments here are a little negative, in general terms we enjoyed our visit.
Would we return? Probably not to Krabi.
If we did return to Krabi, would we stay at the Sheraton? – Possibly, it is in a good, quiet location, the pools are good, the beach is good and there are sufficient local restaurants.