We booked this hotel for a family holiday, my husband, myself and my mum and dad. We thought that it would be ideal as it was in a great location in Bodrum and it was rated as 4 star, we were in for a terrible shock.
We arrived at 4.30 in the morning and were told that there was no room booked for us, which we were fine with because mistakes happen. The manager was called and after half an hour we were told that it was an admin error and we got a room (now 5 in the morning). We were woken up at 830 by the cleaners who wanted to change the beds, again a harmless mistake, but by 10am the fun really began.
We were woken by the loudest music I have ever heard with the bass so ...
high that the rooms and the beds shook. But when you heard the lyrics of the music it was even worse, I can't even put the words here as they were so vulgar. We could not sit by the pool as the music was so loud that we couldn't hear each other speaking. We asked the bar staff if they would turn it down and they did - for 5 minutes each of the five times we asked on the first day. Over the next three days we asked the bar staff, then the reception and finally the manager to turn the music down as we had no sleep and asked for the incredibly offensive song not to be played. Read More
The bar staff sniggered and laughed at us and delighted in putting the song on full volume as soon as we went back into the hotel. The manager said there was nothing he could do and that it was us who had the problem and that "our opinions and our money did not matter".
When we eventually gave up and decided that we had to leave and find another hotel for the sake of our sanity we were verbally abused at the reception desk and accused of owing money for bar purchases that we never made. I could not believe that this was supposed to be a 4 star hotel, it was more like a nightclub, with the must aggressive staff I have ever encountered.
My only advice would be stay away from this hotel. our holiday was ruined we had to pay over
Tour Operator: Bookable Holidays