First let me make it clear that I have never before complained about any hotel that I have ever stayed in before, and I have travelled all over the world and always encourage people to make allowances as things will not always be to the standards that you may be used at home.
The only thing grand about the Grand Iskandil is the name, this is the worst hotel that my wife and I have ever stayed in.
On arrival we were allocated a room that had the wash hand basin hanging off the wall, the shower hanging off the wall and not in working order, the toilet in a filthy condition and my wife now in tears. No point in trying to phone the reception as the phone did not work. It took the hotel four days to move us to ...
another room, in the meantime we had no bath or shower.Read More
The food was always cold, there was no indication of what you were eating as they never labelled the food. If you were there with children they made no provision of a separate child's menu, this led to many sad faces.
This Hotel lacked the basic Health and Safety standards, there were broken steps and and raised concrete areas leading to all the accommodation which could only be accessed down unlit steep steps.
There was not a day that passed when you didn\'t hear people recalling some accident that someone had suffered due to the treacherous state of access to the rooms. However when ever anyone complained they were told they were the only ones who had complained.
One lady who had an accident was treated in the most off handed way by the management, although she had virtually crawled up four sets of dangerous steps, heavily bleeding after knocking her front teeth out, damaging her ankle and her knee. The lady still in shock asked the reception for a drink, only to be told the bar was closed, and that she would have to pay for it anyway. Then they refused to call for a doctor or ambulance, which the lady eventually done herself, then she was advised that she would have to pay for the call. I personally witnessed this and was shocked.
The staff in this hotel from bellboy up to the level of receptionist are great and are very helpful and will do what they can for you within the limitations that are imposed on them.
The management on the other hand, and there are plenty of them, continually strut up and down like peacocks, from bar manager to the general manager. They object to any approach from guests, treat them with disdain and are down right rude.
I pointed out that there was no Tea in the bar, only to be told it is coming tomorrow, this went on for several days. I spoke to every level of manager, even the general manager who like everyone else before him told me tomorrow.
All Inclusive? When you did eventually did get served you would receive a half filled half pint tumbler, only if you were lucky that is, most times it was a small plastic beaker that was only suitable for putting the old man\'s teeth in at bedtime.
Oh and by the way you can go to the bar at 1045pm hoping to get take advantage of the all inclusive, only to be told when you get to the front of the bar that it is now after 1100pm and that you will have to pay. Two half filled half pints of Tuborg Lager will set you back 8 Liras or around
Tour Operator: Phone & Fly