Just arrived back from a week long holiday. Was a little concerned after some of the comments, but overall we had a wonderful time.

The hotel staff are some of the most helpful and friendly we have have ever come across in all the years that we have been travelling abroad. The waiters always had the time to speak with the kids in the restaurant.

Food was well prepared, but tedious. Chips been the only choice of potato some days!!

We thought the mini disco was poor, but our 5yr old thought otherwise, and I guess that is what counts!! We had concerns about the security of the younger children at the mini club, in as much as the children were able to come and go as they pleased with the leaders having little idea about who had gone where and when. This is fine for the older children, but 4 and 5 yr olds would easily get lost in the sprawling complex! We addressed this while we were there, and we were assured that this would be reviewed.

The maid service was excellent, rooms spotless.

Pool area got very crowded by the end of our stay. It gets very competitive for sunbeds and parasols when the sunbeds are unchained at 0830!!!!!

Would return to the hotel, although it would not be our first choice of places to revisit.

After reading previous reports I had begun to wonder what I'd let myself in for but fortunatley I was pleasently supprised.

I travelled alone with my three children a 11 year old daughter and twins of six.

The hotel was very clean indeed maids did an excellent job and staff would wash pathways etc constantly, the pool was very clean and well kept and the reasturant was also very clean.

The food was edible but boring same thing day after day (we did eat out a few times) not much for the children, but mine love friut so we were o.k.

The staff were helpful and freindly most of the time.
The childrens entertainment was good but the adult entertainment was not so good, my children loved all the entertainment and I feel that overall the shows etc were realy for the kids.

The beach is only a short walk from the complex and they do have a courtecy bus which leaves every hour.

All in all my children had a fantastic time they loved the pool,kids club,mini disco,kids games and evening entertainment (not so keen on the food) so if they are happy Im happy.

I would definatley return here but would need the company of another adult.

First impressions of the hotel were good - reception area was clean and had recently been decorated, and the pool area looked lovely. However, when we finally negotiated the many cockroaches to get into our apartment, we got a different view altogether. The apartment was dirty, floors were sticky and we could not see out of the patio doors at all - they were filthy.

We went back to reception to ask for a different - clean - room but the staff didn't seem to care that we were unhappy. After about 25 minutes, and with much reluctance, we were given the key to another room which we couldn't access due to 20 or more cockroaches right at the door - obviously a nest close by.

Back to reception again for a 3rd key. This room looked much better until we had a closer look at the kitchenette, which had surfaces covered what looked suspiciously like pubic hair... the last straw for me.

We called the Thomas Cook resort office, where we spoke to MIck - he really couldn't have been nicer or more helpful. After explaining our situation, he came straight up to the hotel. He had a look at all three rooms we had seen, then asked what we would like to do.
We were offered a move to the Isla Bonita, which in hindsight we should have accepted.

Onto the next day but who knows where to start... in the light of day the pool area, while still pretty was smelly and dirty, with straws, old cups and bits of food lying around.

The food was a disgrace - we ate in the hotel twice. On our first day, at lunch time, where all that was edible was a bread roll and some chips. There were too many flies buzzing about for my liking. The only other time we ate there was on our last night, just before the transfer coach arrived to take us home. Re the alcohol, can't complain about the cola (it'll be the only thing then!) but the alcohol is local brands, and definitely watered down.

The only good thing I can think to say is that the service provided by Thomas Cook resort staff and reps was absolutely amazing - Mick at the resort office, Craig based at Villa Tagoro, and the rest of the team, can't fault them at all.

I wouldn't return to the Villa Tagoro if my life depended on it! If you really want an all-inclusive holiday in Tenerife, try the Isla Bonita from the JMC brochure.

After reading reports before we left I wasnt sure what we were going too. We were very suprised. On arrival we were checked in very quickly and shown to our room. We were on the ground floor with the park on our back door step. We werent too sure about this although our 5 year old thought it was great! The room was very clean and basic.

On the 2nd day we complained about the amount of ants we had in our bathroom. Spoke to Craig the rep who had the problem sorted the same hour.

The food was fantastic, plenty to choose from and a kids buffett too. Hotel staff were friendly and helpful. The kids club was great and the entertainment through the day was good, but at night wasnt very good.

We had a fantastic time there and none of us wanted to go home. We are definately going back there later in the year.

Cleanliness:
We found everything in this hotel very clean. The rooms were cleaned everyday, bins were emptied and fresh linen was provided. The pool and pool area was also cleaned every morning.

Hotel Food:
The food was a buffet style set up. There was always a good variety that varied from day to day. However for people who didnt like trying new things there was also always chips, burgers and other things most people enjoy.

Hotel Location:
With just a short walk to the beaches I found the location very good. We asked for a room with a sea view. This we did have, however part of our view was a new building just being build. We did not however hear any nose of building etc...

Hotel Staff:
All of the staff from the receptionists to the waiters were very helpful and couldnt do enough to make our holiday better. Waiters were very efficent moving empty plates and the bar staff worked very quickly to ensure every body had drinks.

Entertainment:
There was entertainmet on in the day but it could get quite annoying when they came round the pool area to try and get you to join in. Sometimes people just want to relax. During the evening you would have to get a seat quite early to be able to watch the entertainment. I found the entertainment very good apart from the fact i believe it started too late and dragged on.

I would definately visit this hotel again and would advise other people to do so. and as for cockroaches I never saw one.

Just got back from a weeks stay and have to say after reading reviews I was a little apprehensive but was pleasantly surprised.

Got tonsillitis on 1st day of holiday and doctor arrived at room within the hour. Room was very spacious and clean although could do with modernising, requested a cot which was in room fully made up.

Room had massive balcony overlooking pool but at times was not very private. Pool area very cramped and had to be up early to get a sun bed with no towel on it. For first few days of our stay both pools were freezing and only my eldest son would brave the water, we complained to the rep who was fobbing people off saying its due to the climate however after speaking to guests who had stayed before found that pools had been heated on previous occasions and were told by reception that the technician was trying to fix the heater.

On day 4 we could finally take our baby in the children

I walked into Villa Tagoro in January 2005 just to see what it was like. I was already staying at another hotel in Tenerife that was awful and was looking for an alternative for next year. I walked around the hotel with my girlfriend. The first impression was quite good. The hotel styling is pretty with the different shades of apartments at different heights and positioning around the central swimming pool area. The catering facilities looked quite good. People were having a lot of fun watching men trying to run across a big inflatable platform full of obstacles on the swimming pool. There was quite a party atmosphere.

There are a few problems however that put us off the hotel.

Firstly the pool area was quite busy. There is not much room around the edges of the pool so it felt a little crowded, with all the people, sunbeds and bar chairs. The rising apartments and bar surrounding the pool add to this slightly claustrophobic effect. There are too many appartments compared to the pool area which leads to the overcrowding and competition for sunbathing spaces mentioned in other peoples reviews. Everything in the brochures makes this hotel's pool and reception look bigger than it actually is in reality.

We walked around to try and see what the rooms were like. It soon became apparent that the downstairs apartments would be undesirable as their sunbathing areas would be very overlooked with little privacy unless you are far from the central pool area.

There was some refitting work going on in several apartments. A new bath and tiles by the looks of things. So there was some drilling and banging going on during the daytime right near the pool. Looking briefly into the rooms through open doors, however the rooms looked fine. The cleaner was very friendly.

On one side the hotel is only about 200m away from the main motorway which could be a problem if your room faces it. On 2 of the other sides runs a small but very busy road, so again quite a few rooms will have a traffic problem. If you look at Villa Tagoro on the map it looks like it is in a quiet corner up the mountain from Las Americas. But now there is a LOT of construction work going on up the mountain with new apartments. This means there were plenty of heavy goods vehicles / trucks driving up and down the road with building materials. Not a quiet location for some rooms. This is what the travel agents never tell you.

In reception we asked if we could see a room, as we were thinking of booking a holiday next year at the hotel. The receptionist said this was not possible that the hotel was fully booked and that the rooms were being cleaned. I said I

By paying more we booked a superior room this gave you an upper floor a massive balcony and a jacuzzi in the bathroom.

The Hotel staff could not have given us a better greeting. After working in hotels in Spain I know that staff attitude can be a problem. These were the happiest workers that I have ever come across. We had a courtesy call from reception on the second day of our stay telling us that we could call them with any problems or for any reason day or night. Our jacuzzi broke on the third day - over-use maybe ? it was fixed within a couple of hours.

Our room was kept very clean with new towels and linen everyday.

The bar staff could not help more at keeping your glass filled. the restaurant staff were very polite and efficient.

Oh Dear, the entertainment staff did let the others down with their constant shouting around the pool - would have quite happily rammed that whistle somewhere very unpleasant. Think they need to realise that most people are on holiday to relax. In an evening it would have been better if they had just put music on some nights rather than trying and failing at entertainment.

One thing that other people complaining about was the crowded pool area, they must have failed to look at was the map of the complex. There was a second pool area that was hardly used. One point during our stay we had the whole pool to ourselves !! without the entertainment staff annoying you.

Cleanliness.
The hotel was clean at all times and wasn

Me and my family visited Villa Tagoro on new years eve for a six day break on an all inculive basis.

Cleanliness was ok but the room itself (48) was a
dungeon very oppressive with a basement location no sun overgrown garden walls with a damp problem and a 12ft metal fence at the end to stop you escaping.

Having complained and got moved to room 22 this was not much better with 1m square mould ingress above the shower.

Food was on a self service buffet basis and was of a poor standard very often cold when you got it to your table this was remarked upon by several other guests.

Hotel location was also poor a good 30 minutes walk to the beach our room overlooked an old factory and a motorway in the distance not to mention the racetrack outside our room (an entrance route for the staff?)

Staff seemed very hassled and the receptionists were not helpful the standard answer was come back tomorrow at lunchtime its hotel policy.

We never got to see any entertainment as the hotel was oversubscribed and you could not get near the main hall unless you were prepared to sit down at 6.30.

We like to eat at 8pm so this was a non starter.In no way shape or form would I visit this hotel again and I am currently in negotiations with Thomas Cook for some reimbursement.