not much help sorry
Just before I called I noticed the Icelolly logo on bottom and though "here we go"
The lady went through all the stuff with me after I told her I needed to confirm asap because of the flight from Spain.
Guess what the unbelievable price was exactly what I thought it was, bogus
The hotel I chose was not available (through them) the flight I chose had risen by £10 and if I wanted to carry on then the price of £159 per person would now rise to £326 per person and that was for a place I know to not be nice.
I told them to cancel and I said goodbye.
Edit to remove potentially libellous comments - Admin**
Is there anything else that has gone wrong after this point with sunsave.com???????
What should I be careful about???????
I do not think I would use this company online again, because of the complaints, but would recommend people to use this company over the phone as these seam to be the live prices.
Would be v.greatful is anyone has experienced anything else and has tips perhaps, as I am taking two children, 4 & 5 years!!!!!!! ÃƒÂ¯Ã‚ÂÃ…Â
DO NOT BOOK ONLINE - it's a gamble"¦"¦.. I have been lucky (so far)
(and I think they wait till the flight prices go up, before they call back as they pay for the original price then take a cut when it goes up)
I advised the agent I spoke to that I no longer wanted to book the holiday as I was on a budget but was told if I wanted to cancel it they would still take the deposit, I couldn't afford to lose the money so I reluctantly agreed to go ahead. Once you have booked they are impossible to get hold of for any queries and you are just told the admin team will call you back which they never do. When we eventually arrived on holiday Htop Olympic Hotel in Callella (dont go there read my hotel review) the hotel room was filthy and infested with bugs we complained but could not be moved as the hotel was full. On return to the UK I complained to Sunsave after many phone calls and letters 2 month later they said they had been in contact with the hotel and they had no record of the complaint (probably lost amonst the hundreds of complaints I witnessed being made whilst I was there) so they refused to compensate me.
All in all, my fault for not doing my research beforehand. I would never book with this company again. If you do want to, never log your credit card details with them ring them first and get a live price.
I have reported them to Watchdog as have many others!! AVOID
Postby Zoeysunsave on 23 Jul 2012 10:55
I work for Sunsave.com and just wanted to write a quick message to clear some things up. At Sunsave.com we try to find the best possible price for your holiday, our site is not live but is updated daily so this means prices can fluctuate up or down and the deals are subject to availability so if the deal has gone we will try and find an alternative to suit you. We do have to take details for the payment but this is done securely, at most we will only be able to see certain letters/numbers of any password with consent and these are never stored on our database, as far as any confirmation that might relate to data protection is always sent directly to the customers email so we have no way of storing this information. In reference to the additional flights and transfer costs, it is stated on our site that these are not included in the initial price, this is because not everyone will require them and they depend on a few different variables like destination, distance and airline etc. but we are more than happy to explain these costs when you are booking.
If anyone has any problems or queries, you are more than welcome to contact me directly at firstname.lastname@example.org.
Thank you to our loyal customers on here, it is very much appreciated.
For further information on our policies please view the terms and conditions or FAQ's on our website.
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