Rooms are spacious and clean with small fridge and safe.
We ate in the main restaurant and found the food to be plentiful and varied (everything from pizza and chips to Pate de Foie Gras!)
All the staff were pleasant and helpful and nothing was too much trouble. We were even taken to our room by golf buggy!
The gardens are beautiful and make for a pleasant morning walk to work off the pastries!
We fully intend to return in the future.
Travel operator: First Choice
There is now a terrace bar which opens at lunch time until 11.00pm - this is handy as you don't need to go down to the pool bar to get a drink if you want something other than soft drinks, beer or wine at lunch time. In the evening it does relieve some of the pressure on the lobby bar. The only thing wrong with it is that even in the evenings all drinks are served in plastic glasses - not my thing if I am not at the pool.
Wine is now only available by the glass - even in the restaurant.
The standards of service and cleanliness are as good as before and many of the staff are still there from last time.
Will be returning at some point.
Travel operator: First Choice
The food was good and varied perhaps A la Cart would have been better in the speciality restaurants. The Italian one was a bit none descript but the Moroccan themed one was excellent. The main dining room was OK with a wide selection of food to suit all tastes (including vegetarians).
The rooms are a good size with loads of wardrobe space, good air conditioning (it was needed as it was over 50 on some days) there is a fridge that is stocked with two bottles of water everyday.
The service at the bars is very good, the main saloon bar is a very nice indeed, yes people do smoke but as an ex smoker it really was not a problem for myself or my wife.
Other people have mentioned it but it’s worth mentioning again, that the staff are truly excellent, they were always polite and courteous and willing to chat, I was very surprised by their level of English they could all get by, which is really good considering that French is the number one foreign language in Morocco.
My only real gripe is
The sun bed situation was ridiculous, I am sure people were getting up at the crack of dawn, despite there being sign saying that beds left unattended for 90 minuets would be cleared, this was never done, some beds had towels on them and no body on them until lunch time.
I was not that impressed with the trips, as they normally always involved a stop (or three or four) at establishments where the tour guide is getting some form of commission, they are always overpriced and not many people buy from them, on the Atlas mountains trip it was like some bad Carry on Film, stopping at a pottery shop where it was pretty obvious they had not made a pot for over 50 years, but the classic one was the argen oil shop, a line of old girls cracking nuts by hand and grinding them, and then trying to tell us that is how they made the 100’s of bottles and lotions and potions so bad it was funny, not to mention the prices they thought people would pay, suffice to say no one purchased anything. If they concentrated on actually trying to sell the stuff rather than ripped tourists off they might actually sell some! I am more disappointed with Thompson for not actually carrying out any quality control.
Talking of Thompson, I thought the rep was OK but he seemed a little poor on the communication front, witness the chaos when the coaches arrived for the transfer to the airport, he have told people what was going on.
All in all a rally great holiday, it’s really nice to combine a sunshine break and a City break, I found Marrakech to be a fascinating place although I was not impressed with the Animal cruelty I witnessed in the square with the apes and the snakes, we are in the 21st century now is there any need for it, I would hope that if enough people contact their tour operators about this the practise will stop, Morocco earns many millions from tourism, I spoke to many people who were so upset they vowed never to return
All I can say is that if anyone has any problems with the staff here (as has been mentioned on other forums) then I can only wonder what their attitude was in the first place.
Would certainly stay here again but not in high season as I can see there being a great many children there and I prefer a quieter time.
It was a trip to the souk that gave us a bad experience. We booked the trip through our hotel, at the end of the trip I asked the guide which shop to buy a nice kaftan, so he took us through the souk again and dumped us in a shop where the owner made us buy something before he would let us out back to the square. It was very frightening and would not like anyone else to suffer the same thing. I had to give him all I had in my purse, approx 36 pounds before I could leave the shop. It was a good job we had a coach to go back on as we wouldn't have had the money for a taxi.
Food was great (cooked fresh, BBQs at lunchtime, even a choice of 6/7/8 minute boiled eggs at breakfast!), drinks flowed freely.
Daytime entertainment was OK, evening entertainment - well they tried. Gym was well kitted out, good tennis courts, aerobics, indoor pool was absolutely freezing, and the outdoor pool was very slippery.
Enough sunbeds, though the luxury ones go very quickly, but not enough brollies.
Free shuttle bus into town centre was a godsend as the hotel is quite a way out of town so a bit remote.
Shop was ridiculously expensive.
We were here when there were problems with the volcano and flights, so we were there for an extra 5 days and the reps and hotel staff were just fantastic and we will now always book a package holiday - they took good care of us and it didn't cost us anything extra.
Well I say two kids they are 18 and 20 so I suppose they are adults and they had their own room next to ours.
I had read many varying reviews of this new hotel, mostly very good some a bit off the wall.
The book in at the hotel is very slick. We arrived at 9.30pm, left our bags by the coach drop off and were ushered in to the restaurant for first experience of the food which was very good.
Returned to reception to book in given some tags, attached them to the bags, went for a drink, then to room 20 minutes later and the bags were there ready for unpacking.
THE ROOMS are spacious with aircon and a ceiling fan , twin beds, bed settee, chair, larger mirror, 2x built in wardrobes, bath with shower, sink+ mirror and a toilet and bidet off the bathroom. There is a balcony with table and two chairs.
There is a small fridge and 2 ltrs of bottled water renewed as required.
There is a free 21
Travel operator: Thompson
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