SCOTTRAVEL..
We booked 2 rooms at the hotel Selen Marmaris for 2 weeks in september, flying out next friday. These rooms were booked in July and we recieved the confirmation a couple of days after booking.
Yesterday we recieved a letter from Scottravel telling us they had overbooked at the selen and therefore we had to change to the Yesil Herma Hotel. On looking into the Yesil Herma I found this to be quite unsuitable as apart from the bad reviews there are a lot of steps at the front and it is on the beach in the midle of the night clubs.
I telephoned Scottravel immediately to explain that this hotel wa\s quite unsuitable as we have an elderly DISABLED man travelling with us, and apart from the noise issue he cannot manage a lot of steps. Scottravels answer was well we have nothing else so we will have to refund your money (but no compensation). So thanks to Scottravel we have been left 6 days before departure with no accomodation. We then had to spend around 5 hours on the telephone and Internet before we finaly found alternative accomodation.
I will never book with Scottravel again.
When I asked why they had taken the booking if they didnt have the rooms she said its in out terms and conditions that we can change accomodation at any time, she also said that we are not entitled to compensation as changing accomodation is not classed as a major change and they would allow us a full refund. People really dont need this kind of strees 6 days before a holiday.