Holland and America ms Zuiderdam Depart/ Return Vancouver BC June 19 2010 for seven nights; Cruise of the Inside Passage of Alaska (USA)
We waited 2.5 Hours along with other nationalities to get on the ship whilst the Americans and the Canadians checked in and walked on the ship. Others had been waited longer than us. After the last American/ Canadian had cleared the US Boarder Control, we were finger printed and Photographed by an apathetic US Customs Guard who did not check all our documents. We made it on the ship with 30 minutes to spare before sailing. We had missed the life boat drill, Lunch and no welcome ...
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The organisation by Cruise Management and the US Boarder Control was a disaster and it must happen every week.
The cabin we paid for was an Outside Verandah. The bathroom had pubic hairs along with small soft brown items on the floor. Could not find the cabin steward and had to clean the bathroom ourselves.
After three days we meet the cabin Steward, we had to resort to leaving notes if we had any issues. Towards the end of the cruise he made himself self apparent?
No maps supplied in the cabin as the Ship was trying to peddle a book on Alaska with maps at just under $20 US. Information supplied usually through the TV was constantly 2 days old.
Excellent – some of the best food we have had on any cruise.
Main problem was no English bacon for breakfast only the crisp bacon doggy treats
We had two formal nights to which we had taken the correct dress.
Many of the Americans men dressed in mis-matched clothes and looked like clowns, sports jacket with and bright trousers one had hiking boots on. The same could not be said of the American Women who all dressed correctly for the special nights
The Ship did not support any special occasions such as Birthdays or Anniversaries
Same show nearly every night with a group singing dated songs. Very Poor
We had three excursions costing over £600. Poor values for money; two of these were half days
General OK but we had some disputed with some one who introduced Herself as the Cruise Tour Director who tried to move us out of the Main Dinning room part way through the meal for some else to sit and presumably finish our Dinner. We were offered another table in a Dark corner. My wife was upset especially since it was our 30 Wedding Anniversary. The Cruise Tour Director spoke to us through the waiters and not directly. The head waiter eventually moved us to a table in the light and gave us a bottle of wine as compensation and apologised
Leaving the Ship
The Ships management had organised set time for leaving the ship so there would be not problems or waiting. Our time slot was last time frame to leave the ship. We left the ship to join a 45 minute queue. Apparently the ship was late docking but they decided not to change the departure time frames
We enjoy Cruising but would not use this company again. The trip had a Ferry feel to and poor management of the ship
Tour Operator: Holland and America