I booked our family holiday back in January this year, we was/our due to fly out on 22/06/16. Approximately 2 weeks ago received an email stating our hotel we had book is full so they are moving us. Spent everyday for 2 weeks ringing up trying to get a suitable hotel, I have had rude staff that even hang the phone up, I have waited five days for a manager to call. Manager confirmEd after listening to the booking conversation that I was not informed it was a flight package, up until late the other day I thought it was a package holiday. The first hotel that we paid to stay in was a nice small hotel with kids club/snack bar/ air con....... the 1st hotel offered to us is a French speaking hotel that's on a huge complex, no air con..... 2nd hotel offered has no kids club, pools aren't suitable for kids, hotel holds loads of hen and stag parties apparently there is nothing more they can do as there is no other hotels in Mallorca. Left no option but to take legal action