Holiday Complaints

Do you have a holiday complaint? For help and advice post in here.
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Make sure that you keep all emails about the 20Kg, find out how much it will cost for the extra 5kg - then email the travelrepublic guy on here - look in the Customs Flights postings for his details .... he is posting page 3/4.

I think they should pay it - you were told by phone & email that you had 20kg, not 15kg!!

Mark
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Many thanks for your email, I have seen his emails so will do what you advised today.

Once again thanks for your help.
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Hudo. hi. Thomas Cook's luggage is 20kgs, but that includes their 5kgs hand luggage. Is this where the confusion comes in?
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Hi,

All sorted, travel republic have paid for the extra 5 kgs. So we now have the 20 kgs as agreed when we booked the flight, and an email from travel republic in october to confirm the 20kgs luggage in october when I queried it. Lets hope when I get to gatwick on boxing day, that they have the information there!!!!!

Many thanks
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Make sure you have the emails with you at check-in - just in case.
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