On The Beach, NIGHTMARE !!!!!
I booked and paid for a last minute holiday and flight using my Debit Card as I wanted to avoid the extra % handling costs. My thoughts where that these guys have been around for a while so really, there is no need to cover myself by using a credit card and pay the extra.
For peace of mind, I now wished I had.
I booked and paid for everything on the Friday evening, Ãƒâ€šÃ‚Â£746.16. I then received a call at OTB the next morning saying that the Ryan Air flights had gone up and that I would need to stump up another Ãƒâ€šÃ‚Â£40. I told her to call back in 30 minutes whilst I did a bit of research into where I stood. As this site shows, this experience with OTB is nothing new. I checked Ryan AirÃƒÂ¢Ã¢â€šÂ¬Ã¢â€žÂ¢s website and the flights where more expensive that what OTB where charging so my dilemma was either to stamp my feet and cancel or to pay up and have a holiday. In the end I chose to pay the extra Ãƒâ€šÃ‚Â£40 made a pack with myself not to use this lot ever again.
The agent called 30 minutes later. I missed her call but she did leave a voicemail and sent me an email with a number to call, the 10 per minute number. I called her back and she answered immediately. I told her IÃƒÂ¢Ã¢â€šÂ¬Ã¢â€žÂ¢d pay the extra and thought no more of it. Until I checked my bank account two days later.
OTB had charged me twice for the same holiday, Ãƒâ€šÃ‚Â£746.16 and Ãƒâ€šÃ‚Â£801.50. I was fuming.
I called them immediately on the number I was given and surprisingly *name removed* wasnÃƒÂ¢Ã¢â€šÂ¬Ã¢â€žÂ¢t in work that day. I explained what had happened and was passed through to the Admin department. 20 Minutes later, thatÃƒÂ¢Ã¢â€šÂ¬Ã¢â€žÂ¢s Ãƒâ€šÃ‚Â£2 in call charges, I eventually got through to another agent who told me that only the accounts department could handle this and the only communication she had with them was via email. I was calm and contained and left the query with her.
As I was due to be flying out 48 hours later, I decided to contact them again the next day to get an update. Again, after another 30 minutes ,Ãƒâ€šÃ‚Â£3, I was talking to an agent who said that there was no response from accounts and that he would pursue this as a priority for me.
I also decided to call the hotel I was going to in Spain to see if there was a booking for me and there was. I had 2 rooms booked under my name. They obviously hadnÃƒÂ¢Ã¢â€šÂ¬Ã¢â€žÂ¢t cancelled one of the bookings and I was worried that I would not get my money back had the room not been cancelled.
I called OTB again, Ãƒâ€šÃ‚Â£4 this time, and spoke to an agent,*name removed*. I explained that the money they had was my spends for the holiday and he was sympathetic and agreed to look into it. He said he would ÃƒÂ¢Ã¢â€šÂ¬Ã‹Å“walkÃƒÂ¢Ã¢â€šÂ¬Ã¢â€žÂ¢ over to the accounts department and have it looked into. I emailed him my bank statement showing quite clearly the two payment made to OTB.
Eventually I received a call from OTB saying that a refund had been arranged to the My Bookings section on their website. He was right, it was there. All Ãƒâ€šÃ‚Â£746.16, Ãƒâ€šÃ‚Â£14.56 short.
In the end OTB have caused me a lot of stress and time. Including calls to their customer care number (care?) the cost of the holiday is roughly Ãƒâ€šÃ‚Â£80 more than what I paid for on their website.
I CAN NOT STRESS ENOUGH, DO NOT USE THESE GUYS!!!! Particularly any last minute deal. I DO NOT have any confidence in the fact that I would have received my refund had I tried to chase it down after I returned from my holiday.
There are too many BAD experiences with this company which have been posted and I would hate for someone to go through a repeat of my ÃƒÂ¢Ã¢â€šÂ¬Ã‹Å“OTBÃƒÂ¢Ã¢â€šÂ¬Ã¢â€žÂ¢ experience.
Can you imagine the impact if was double charged on a Ãƒâ€šÃ‚Â£3,000 holiday?
|Last edited by Fiona HT Mod on Jun 4th, '10, 11:39, edited 1 time in total.
|to remove names