Hi
wondered if anyone can give me some advise or tell me what they would do.
I booked a fortnight in a family room in the Reef Oasis Beach Resort in Sharm el Sheikh last september leaving this thursday. About 4 weeks ago i received a letter from Thomas Cook telling me that I was now going to be in a standard room, but not to worry as my party would still fit.
I rang my travel agent who told me to ring head office, which i did. they told me that they had lost the contract for that type of room and i had 3 choices, accept it, cancel it or choose another hotel.
I went into the travel agent the next day and started looking for another hotel with a family room. While doing this i noticed that they were still selling the family room for the same date. i got a print off.with all the details. the holiday was now selling for £5500 as opposed to £2700 which i paid.
I spent the next two and a half weeks arguing with thomas cook, who have now given me my room back. The branch are livid that they have had to work for that length of time to get what was mine in the first place and want me to write a "snotty" letter, which they will add to.
What do i say in the letter? and do i ask for compensation for the phone calls, travel and time wasted?
What would you do?