Hi,

I booked a holiday from Manchester - Varadero for July 2010 with the premium upgrade on the flight about a month ago, I rang TC to book and when I asked could I prebook my seats the sales person added on "your seat your choice" to my booking at a cost of £20pp. She told me I could log onto the TC website and choose my seats 7 days before departure. A few weeks after booking I was on the Trip Advisor forums and saw that several people on long haul flights had already booked their seats for next summer, and had only paid £12pp. Obviously I was a bit worried that we would be left with seat across an isle/in different rows so decided to ring TC customer service to check it out, I spoke to 3 different women who all said that there was no way any other people could have paid only £12 to choose their seats, at some points they were actually quite rude and siad I obviously was getting confused with things. They even told me different times to book the seats, ranging from a week to 90 days before departure. I then rang TC Airlines directly, when she brought my booking up on screen she said I'd been sold the wrong thing and I should get the £20pp refunded and then ring back, pay £12pp and choose my seats, which I did and now have my seats booked.

I've sent an email to TC via the online system now as the customer service hepline were totally useless, even when I had spoken to the Airline they still said I wouldn't get my seats for £12. I'm just a bit worried they're doing this to other people who don't check travel forums etc. so don't know they're being overcharged, and then they'll have paid over the odds to possibly not even sit together.

If anyone else has experienced this I'd be interested to hear what TC had to say to you.

Thanks!