Hello, we are due to fly to the USA on a Thomas Cook package early morning on Monday 13th. Despite repeated prompts with the local agency we booked through, the tickets and iternary have not yet arrived. We were advised this would be 7-10days before travel and have been chasing them daily for the last few days only to be continuously told they will be here tomorrow. I think we are being given the run around by the agent and they will not put us through to someone else to progress the concern.

Until we have the ticket references we cannot book seats or complete the API. We have already tried this using codes provided by the travel agent, neither of which work. We cannot understand why this cannot be provided as we are travelling via scheduled flights BA/ Virgin. This is what started the alarm bells ringing a couple of weeks ago.

The holiday is fully pre-paid and has been booked since February.

Has anyone else had this issue or booked through Thomas Cook and not had the travel documentation delivered in time?

As a worst case and the tickets are not delivered in time (which would be Saturday to the agent) is there anything we can do beforehand to ensure our subsequent claim against Thomas Cook or our credit card or travel insurance can easily be validated or would I be better resorting to a solicitors advice?

Help and advice appreciated. The irony is that we went for a package deal as a low stress option and having been 'ash clouded' for a holidayin April.

J